How can we help?

AWS

What is AWS?

Amazon Web Services or AWS is a subsidiary of Amazon that provides on-demand cloud computing platforms and APIs to individuals,...

Campaign

Using query string in campaign

Query string is a tail added onto a URL that carry information from one page to another page. To understand...

Campaign

Can I schedule my campaign at a particular date and time?

You can schedule your campaign at any particular date and time according to your selected timezone....

Campaign

Changing the width of campaign email

To change the width of a campaign, open the campaign is edit mode. Then, on the Content section, click the...

Campaign

Removing MailBluster branding

MailBluster branding is enabled if you are using the Free Forever plan. Once you add your billing card, you will...

AWS

What is Amazon SES?

Amazon Simple Email Service (SES) is a cost-effective, flexible, and scalable email service that enables developers to send mail from within...

AWS

Pricing plans of AWS

To send emails using MailBluster, you will need an AWS account. If you don’t already have an account, visit the AWS...

AWS

Can I use MailBluster without Amazon SES?

MailBluster doesn’t offer any kind of SMTP server or service. It uses the customer’s AWS account to send email marketing...

Campaign

Adding unsubscribe link using Drag and Drop editor

There are 2 methods to create an unsubscribe link using the Drag & Drop editor: First method:Go to the edit...

AWS

Why AWS Account is needed to use MailBluster?

MailBluster is an email marketing tool that uses Amazon SES for sending bulk emails. Since MailBluster doesn’t offer any kind...

AWS

AWS Account has been paused

If your AWS account’s ability to send email is paused all of a sudden, then you can’t use Amazon SES...

Price and Billing

MailBluster paid plan and its features

The Paid Plan of MailBluster (Unlimited Sending) is a Post Paid service where you will be charged based on your...

AWS

Using custom SMTP instead of Amazon SES

MailBluster can only send email using Amazon SES. However, supporting custom SMTP and other providers are in our todo list....

MailBluster

Sending cold emails using MailBluster

Sending cold emails through MailBluster is against the terms of use of MailBluster. You cannot send unsolicited emails to a...

AWS

Why do I need AWS SES?

It would require you to have a verified and approved AWS SES to use MailBluster for sending emails. We don’t...

MailBluster

White-Label solution

MailBluster does not offer White-Label solution. However, it is on our todo list....

AWS

Why do I need SNS for sending emails?

You do not require SNS in order to send emails. However, MailBluster requires an Amazon SNS to track metrics such...

AWS

How much do I have to pay as Amazon SNS fee?

The calculation for SNS is a bit complex. MailBluster uses the HTTP/s Endpoint notification delivery type. Which costs $0 for...

MailBluster

What is MailBluster/What does it do?

MailBluster is an email marketing platform that enables you to send the highest quality marketing emails and newsletters with the...

Billing

Billing card is not accepted

If you’re unable to add a billing card to MailBluster, then most probably your card doesn’t support international payment, or...

AWS

Is AWS Account mandatory to use MailBluster?

MailBluster uses Amazon SES to send email campaigns. A verified and approved AWS Account of the client is required to...

Spam/Bounce

Why are the emails landing in the promotions/newsletters tab?

Whether your emails are delivered to your customers’ Promotions/Newsletters tab or their Inbox is typically determined by mail services such...

Lead

What is the CSV file format to import leads/subscribers properly?

MailBluster doesn’t force you to upload your CSV file in any particular format, rather it’s flexible with any CSV file. ...

Account

Delete MailBluster account

Contact our support center to delete your MailBluster account. Note that, this will also destroy all your brands, leads, campaigns,...

Price and Billing

Pricing plans of MailBluster

MailBluster has two pricing plans: Free Forever and Unlimited Sending. The Free Forever plan will allow you to send 62,000...

AWS

What is AWS Region? How to choose it?

You need to select the region that best suits you and your subscribers’ location for SES Region. And remember to...

AWS

Connecting AWS account with MailBluster

To connect your AWS Account with MailBluster please refer to the following step by step guide: https://app.mailbluster.com/pages/aws-setup-guide. Please make sure...

Brand

Delete a MailBluster brand

Contact our support center to delete your MailBluster brand. You need to share the name of the brand you want...

Billing

Where can I find my invoices/monthly usage?

You can find all your invoices under the Billing menu in your Brand at MailBluster...

MailBluster

MailBluster support channels

For any queries or technical assistance or even a quick question related to MailBluster, you can message directly to our...

MailBluster

What is GDPR? Does MailBluster follow GDPR rules?

The General Data Protection Regulation (GDPR) is a piece of data protection law. It is a regulation of the European...

MailBluster

Is my data safe with MailBluster?

MailBluster is fully compliant with GDPR, and your data is secured. MailBluster stores your data in Ireland, within the European...

AWS

Unable to find the permission of ‘AmazonSESFullAccess’.

To connect your AWS Account to MailBluster, your IAM user should have the following policies attached: AmazonSESFullAccess AmazonSNSFullAccess When you...

AWS

Unable to find the permission of ‘AmazonSNSFullAccess’.

To connect your AWS Account to MailBluster, your IAM user should have the following policies attached: AmazonSESFullAccess AmazonSNSFullAccess When you...

Spam/Bounce

Why are my emails/newsletters landing in spam?

We can suggest some best practices to follow to increase the probability of landing your email to inbox and avoiding...

MailBluster

How can I trust MailBluster with my card information?

MailBluster does not store your credit card information; instead, it is encrypted and securely stored under the authority of Stripe,...

MailBluster

Can we have a self Hosted App?

Right now self-hosting is not possible with MailBluster....

Segment

What is a segment?

Segments allow you to target and re-target subscribers based on who opened (or didn’t open) a specific email, clicked a...

AWS

I’m getting the error ‘Unable to connect with Amazon SES using your AWS account’

If your AWS account is new, AWS takes some time to verify and activate your account. Make sure you have...

Price and Billing

What if I reach the 62k emails limit on the ‘Free Forever’ plan?

You can switch to the “Unlimited Sending” plan anytime and send as many emails as you want....

MailBluster

Does MailBluster have autoresponder?

No, we do not have the autoresponder feature yet. We plan to start working on the module soon....

MailBluster

Email automation feature/Does MailBluster do automation emails?

MailBluster has basic automation. Using the automation feature, you can send a series of emails when a visitor subscribes to...

Campaign

How to create and send an email campaign?

Follow this video tutorial for the basics on how to design an email campaign in MailBluster to send to your...

Spam/Bounce

How can I prevent my emails from going to spam?

No one knows the algorithm that Gmail uses to categorize emails. We can suggest some best practices to follow to...

Spam/Bounce

How will you clean your email list?

You can use reliable email validator software to clean up your email list. Here are some popular choices: Super Email...

Spam/Bounce

Why do I get this error ‘suspicious link’?

Using HTTPS links should resolve the issue.If you face the problem still, in that case, then it is a challenging...

Spam/Bounce

Reporting spam and abuse to MailBluster

Contact our support center to report spam and abuse. Please, share the following details with the support center: Sender’s Email...

AWS

What is sandbox/why does my account have sandbox access?

If your AWS account is new, Amazon will place your account in the Amazon SES sandbox. While your account is...

AWS

MailBluster is still giving a message to move out of sandbox

If you have already moved out of sandbox from Amazon SES, but MailBluster is still giving a warning message to...

Integration

Is there any WordPress plugin for MailBluster?

If your website is built on top of WordPress, you can check out our WordPress plugin here MailBluster for WordPress...

Lead

Is there a way to delete bounced leads in bulk/How to remove bounced email from list segments?

The permanently bounced emails are automatically unsubscribed in MailBluster. Those leads won’t receive emails from you, although remaining in the...

Billing

Where can I check how much I am left with my free usage quota for this month?

To check your free quota usage throughout your brands inside your MailBluster Account, first sign into your MailBluster then click...

Account

Change MailBluster account email address

To change MailBluster account email address, please follow these steps: 1. Sign in to MailBluster using your current Email address(1)...

Campaign

How to schedule a campaign in MailBluster?

Assuming you’ve completed all of the prerequisite steps for sending emails using MailBluster (if not, head over to our YouTube...

Price and Billing

If I upgrade to the ‘Unlimited Sending’ plan, can I still enjoy the 62k free emails?

Yes, you can choose the price tier for each email campaign. For example, you can send your first campaign with...

Price and Billing

Why is MailBluster so cheap in comparison to other email Marketing softwares? Is there any catch?

Don’t worry! There is no catch. MailBluster provides you with the best cost-efficient email marketing service. We provide 62K emails...

Campaign

How to compose email using Drag and Drop Editor?

MailBluster has three types of email composers/editors: 1. HTML Editor 2. WYSIWYG Editor 3. Drag and Drop Editor The most...

AWS

How to verify a domain in AWS?

You should know the following things before verifying a domain in AWS:  You must own the domain and have access...

AWS

How to verify an email address in AWS?

Email address verification in AWS is really simple. Just follow these steps accordingly: 1. Login to AWS Management Console 2....

AWS

How to set Custom MAIL FROM Domain in AWS?

1 Sign in to AWS console and go to https://console.aws.amazon.com/ses/ 2 Choose Domains under Identity Management in the navigation pane. 3 Confirm the parent domain of the...

MailBluster

How do I get my API key from MailBluster?

Go to your MailBluster dashboard,and click on brand > Settings > API Keys > Create New API Key. Type a name for the API Key...

MailBluster

Can I send transactional emails using the MailBluster API ?

MailBluster does not have a transactional email API yet. Right now, it can only be used to send marketing emails....

Campaign

I hit my max on sending emails, will my campaign continue tomorrow automatically?

I’m afraid no. After reaching the maximum sending limit, your campaign will be failed. In this case, you can use...

AWS

How to prevent Gmail from showing ‘via amazonses.com’?

The addition of DKIM should remove the ‘via’ link. If you still face the issue, You must do the following:...

Segment

When I upload a new segment, is there any way to filter out the already unsubscribed ones?

If you want, you can remove the bounced emails by filtering from the campaign report. The leads will be permanently...
AWS
MailBluster
Price and Billing
Account
Brand
Lead
Campaign
Segment
Billing
Spam/Bounce
Integration

Still have a question?

We are happy to answer