How can we help?
AWS
- What is AWS?
- What is Amazon SES?
- What is an AWS Region?
- How to check Reputation Metrics of your AWS Account?
- What is Amazon SNS?
- Why do I need Amazon SNS?
- Connecting AWS account with MailBluster
- Can I use MailBluster without an AWS account?
- Do I need to pay Amazon to create AWS Account?
- Can I create an AWS account without providing credit card information?
- Do I need to have a website for my AWS Account?
- Do I need to pay an additional cost to AWS for using Amazon SES?
- How to choose AWS Region for MailBluster?
- How to move out of Amazon SES Sandbox?
- How do I move my AWS Account out of sandbox mode to send emails from MailBluster?
- Can I use my MailBluster Account when my AWS Account is in sandbox?
- What is Amazon SES Sandbox and why does my account have sandbox access?
- What if I don’t get approval from Amazon SES after requesting to move out of the sandbox?
- If you are getting this error ‘Unable to connect with Amazon SES using your AWS account’
- Why did Amazon SES not send my email, and what caused the recipient’s address to be on the suppression list?
- Do I need to create separate IAM users for each brand, or can I use the same AWS account and connect them to the previous brand’s users?
- How to verify a domain in Amazon SES?
- How to verify an email address in Amazon SES?
- How to verify Sender Domain from MailBluster?
- How to verify Sender Email Address from MailBluster?
- What is a Sender Identity?
- How can I remove an email ID from the sender list to improve deliverability?
- What is a Custom Domain?
- How to set Custom MAIL FROM Domain in AWS?
- Is it necessary to set a Custom MAIL FROM domain for DMARC alignment?
- Why set Custom MAIL FROM Domain in Amazon SES?
- How to prevent Gmail from showing ‘via amazonses.com’?
- Why my AWS Account has been “Paused”?
- How to resolve AWS Account “Pause” issue?
- How can I achieve positive sender reputation if I switch to a new domain?
- I am getting this error: Unable to find the permission of ‘AmazonSESFullAccess’.
- I am getting this error: Unable to find the permission of ‘AmazonSNSFullAccess’.
- What should you do if you get an ‘invalid AWS secret access key’ error message?
- Why are you receiving the following error when sending emails: “We couldn’t find required configuration to track your email activities using your AWS credential”?
- Why are you experiencing issues with DMARC alignment and SPF when using Amazon SES to send emails, and how can you resolve it by setting up a custom MAIL FROM domain?
- Gmail is still not showing the one-click unsubscribe (list-unsubscribe header) in my emails?
- Does AWS show complaint rates and bounce rates for AWS accounts?
- How can I find the details of the reason for a recipient who marked an email as a complaint?
MailBluster
- What is MailBluster? How it works?
- What are the features of MailBluster?
- What is Email Marketing?
- Why MailBluster if you have AWS account for sending emails?
- Features present in the Starter Plan of MailBluster
- Features in the Pro Plan of MailBluster
- How many emails can be sent per day from MailBluster?
- MailBluster is still giving a message to move out of sandbox
- Can we send a test mail from MailBluster while my AWS account is in Sandbox mode?
- Can we send a Test Mail after exceeding the limit of free emails?
- What should I do if I haven’t received the verification email from MailBluster?
- Does MailBluster have domain tracking?
- Is there a way to track the number of clicks by a specific link in an email campaign?
- Does MailBluster provide secured and reputable IP addresses?
- Can MailBluster be self-hosted?
- Does MailBluster have Autoresponder?
- Sending Transactional Emails using MailBluster
- What is GDPR, and how does MailBluster follow GDPR rules?
- How to resend verification OTP from MailBluster?
- On which platform is MailBluster built?
- Customize MailBluster cookie policy
- Which character encodings are supported by MailBluster?
- Does MailBluster support Email Attachments in email campaigns?
- Is it possible to extend the maximum content size allowed per email?
- What is ‘New lead” in the Dashboard?
- What is ‘Purchase activity’ in the Dashboard?
- White-Label solution
- Sending cold emails using MailBluster
- Does MailBluster have a Bug Bounty Program?
- MailBluster support channels
- What is the official legal address of MailBluster?
- What is the MailBluster Affiliate Program, and how does it work?
- How can I sign up for the MailBluster Affiliate Program?
- Is there any cost to join the affiliate program?
- What are the benefits of becoming a MailBluster Affiliate?
- Can anyone join the affiliate program, or are there specific eligibility criteria?
- We’re importing leads from Mailchimp without first names, which leaves the first_name field empty in MailBluster and affects our open rates. Can you suggest a fallback for users without first names?
Pricing
- Does MailBluster offer Free plan?
- What is the new Pricing Plan for MailBluster?
- How do I find out which plan I am using?
- MailBluster Pro plan pricing and its features
- What if I reach the 3K emails limit on the “Starter” plan?
- If I upgrade to “Pro” plan can I still enjoy the 3k free emails?
- Do I need to pay $60/year regardless of how many brands I have?
- Will upgrading to Pro plan and adding MailBluster branding to my campaign allow me to send emails at no additional cost?
- Can I add MailBluster Branding in my campaign after upgrading to Pro plan?
- Does MailBluster pricing include Amazon SES fees?
- Pricing plans of Amazon SES
- How much do I have to pay as Amazon SNS fee?
- What will be the Pricing if I send just 1001 emails?
- How can I cancel my current plan in MailBluster?
- What does “Pay-as-you-go pricing rate” mean?
- Charity and non-profit discounts
Campaigns
- What is a Campaign?
- How to edit a Campaign?
- How to rename a campaign?
- How to duplicate a campaign?
- How to schedule a campaign in MailBluster?
- How to edit a scheduled campaign in MailBluster?
- How to cancel a scheduled campaign?
- How to Archive / Unarchive Campaigns?
- Changing the width of campaign email
- What is the maximum email content size limit?
- Why are my emails being clicked automatically?
- Using query string in campaign
- Removing MailBluster branding
- Why is it taking a long time to send the campaigns from MailBluster?
- What is double opt-in?
- Can I send a quick test email before sending out email campaigns from MailBluster?
- How to send Test email using Merge Tags?
- Configure Double Opt-in in MailBluster
- Difference between Standard Campaigns and Automation Campaigns
- Is there a way to sent email in plain text using MailBluster?
- How to create and send an email campaign?
- How to send Personalized Email from MailBluster?
- How to compose email using Drag and Drop Editor?
- How can we share the email campaign from MailBluster?
- How to set Unsubscribe URL using Drag and Drop editor?
- How to set Unsubscribe URL using HTML editor?
- How to set Unsubscribe URL using WYSIWYG Editor?
- Why my email campaign is showing “outdated”?
- Why is my campaign still in the “waiting” status?
- How can we send an email blast that limits the sending rate to around 1,000 emails per hour?
- Why am I getting this error message, ‘Link/URL used in campaign content must be a maximum of 1000 characters long’?
- How do I warm up a new subdomain for large email audiences, and what should the sending schedule and increments be?
- Can I store images in MailBluster?
- How do I display a sender image in my email campaign?
- What is the maximum file size of an image file that can be used in an email campaign?
- Can I add strikethrough in the subject line of my email campaign?
- If I want to include a motion logo, what would be the process for doing so?
- Why does the text look okay in the editor, but in the campaign, it becomes broken?
- How to use UTM for tracking in MailBluster using Google Analytics?
- If I exceed my sending limit, will my campaign continue tomorrow automatically?
- How do you resolve “Content is invalid, merge tag or block tag contains error”?
- How to resolve “AWS connection is invalid” under the “Sender email address?”
- Is the short preheader text I use in my email campaign getting automatically populated?
- I have set up my URL but in the test mail, it is showing 404 error and redirecting it to different URL
- How to use default Merge Tag in email campaign if the recipients do not have the data (First Name, Last Name, Full Name, etc)?
Templates
- What is a Template?
- Template Editor in MailBluster
- Types of Email Templates
- Create a simple template
- Select a Template and send as a Campaign
- Update template using Container Padding
- Enlarge the template body content
- Duplicate template across Brands
- Create template from HTML and WYSIWYG Editor
- Add links in email content
- Difference between Template gallery and My templates
- Transfer email templates from MailBluster to other tools
- Insert Table from Google Sheets using Drag and drop editor
- Add CTA button to call a specific phone number
- Templates in MailBluster Pro plan
Spam/Bounce
- What is Transient Bounce?
- What is Permanent Bounce?
- How can I view the bounce report of a campaign?
- Does AWS SES block your SES service when emails are bounced?
- Remove Bounced Leads
- How to remove Complaint leads?
- How will you clean your email list?
- What is a list-unsubscribe header?
- What is domain reputation and why it is important?
- Why are my emails being automatically opened or clicked?
- How to set up Google Postmaster for your Sender Domain?
- What are the new set of requirements for Senders by Google and Yahoo?
- Why do I receive messages from [email protected]?
- How to check your Email Sending Reputation using mail-tester?
- Why are my emails/newsletters landing in Spam?
- Why are the emails landing in the Promotions tab?
- How can I prevent my emails from going to spam?
- Why do I get this error ‘suspicious link’?
- Reporting spam or complaint email to MailBluster
- Why is the lead’s double opt-in status is waiting?
- What is causing the gradual decrease in the open rate in my campaign?
- What to do to resolve the gradual decrease of open rate in my campaign?
- What should you do if your IP is listed on some servers and blocked, affecting your mailing service and open rate?
- How to disable email feedback forwarding notifications in AWS SES to stop receiving alerts for emails that fail due to full inboxes?
- How do you remove your IP address if it’s on a blacklist?
- Why my subscribers are getting this message “This message might be suspicious or spam”?
Leads
- How to add first name/last name to leads?
- How to update individual Lead information in MailBluster?
- How to import leads, subscribers, or email addresses in MailBluster?
- How to import leads with Tags?
- How to assign Tags to individual lead?
- How to manage Tags in bulk in MailBluster?
- What is the maximum file size of a CSV file while importing leads?
- How many subscribers/contacts can be stored in MailBluster?
- How to get a total subscriber count for a Brand in MailBluster?
- How to get the unsubscriber count in any brand?
- How to Unsubscribe Leads in bulk?
- How to export leads?
- How to delete Leads from your Brand?
- Does MailBluster allow duplicate leads?
- Is there a URL address that I can use to update my contacts from Google Sheets?
- Does MailBluster allow purchased lists of leads from 3rd parties?
- Can I see the number of Subscribers for a time span of more than 24 hours on the Dashboard?
- If I choose to import and update leads with a new tag, will it add to or replace the existing tags column value?
- How can I see the activity of a lead?
- How can I see the Ecommerce activity of any specific lead?
- How to import leads to a segment?
- What does ‘Override lead’ mean?
- What does the ‘deprecated’ text mean?
- What is a Field?
- How to create a custom field?
- What is the maximum character limit of the lead field and custom field?
- Is there a way to have personalized merge tags in addition to the ones already present in MailBluster?
- What does this mean when a Lead’s Subscription status is ‘Unsubscribed” but the Double Opt-In status is ‘Confirmed’?
- Why didn’t I get any single response despite achieving an 80% open rate and a good click ratio during yesterday’s campaign?
- Does MailBluster support duplicate email ID or lead?
Brand
- What is a Brand?
- Create Brand in MailBluster
- Delete Brand from MailBluster
- How to change Brand email address in MailBluster?
- How many Brands can be created under one MailBluster Account?
- How can you invite others to use your Brand in MailBluster?
- How many users can be added to a Brand in MailBluster?
- How many types of users can be added to a specific brand?
- What is a Brand in MailBluster, and can I use the same email ID for multiple brands?
- How can I use the same AWS account as Brand A for the Brand B?
- Can I remove the MailBluster branding from Double opt-in emails?
- Set up Action URL for your brand in MailBluster
- How to set Unsubscribe Redirection URL for your Brand in MailBluster?
- What to do if my Domain Verification Status fails in MailBluster?
- How do I delete a specific user from the Brand?
- Do I need to request a payment link every time for my Brand?
Forms
- What is a Form?
- Can I create a Sign-up Form using Forms in MailBluster?
- Difference between Pop-up Form and Inline Form
- How to create a Pop-up Form?
- How to create an Inline Form?
- How to add Custom Fields in Forms?
- How do I place the reCaptcha checkbox on the subscriber form?
- How to resolve “Allowed domains are invalid” in Forms?
- Can I create a landing page using MailBluster?
- How can I set up the Form so that the fields are placed side by side instead of under each other?
- How can I add a simple shortcode generated from Forms to a WordPress website?
- How to embed MailBluster subscription form in WordPress using Elementor?
- Is it possible to add a segment to a Form so that leads using a particular form will be assigned to a segment?
- How can I set up Forms using checkbox field to allow users to opt into different segments?
- Is there any notification when an already subscribed lead enters their email address in the Form again?
- Can I change the borders of focused fields in a Form after removing borders from the input fields beside the bottom one?
Segments
- What is a Segment?
- What is Standard Segment?
- Create an A/B testing segment
- What is Static Segment?
- Create a Static segment
- Difference between Tags and Segments
- Set a custom lead field’s type as date
- Lead count and Subscriber count in Segment
- Segment leads based on Tags
- Segment leads based on Date added
- Create standard segment using campaign activity
- Create Standard Segment using Custom Fields
- Create standard segment without Bounced Leads
- Combine multiple segments into one segment
- Segment is not updated instantly
- Send campaign to the remaining leads from failed campaign
- Resend email campaign to non-openers
- Delete all leads that were imported on a specific date
- Remove unopened leads who haven’t opened your emails
- How can I add a group of contacts and associate them with a specific group to send a particular message?
- How can I create a standard segment (group of leads) that aren’t attached to any tags?
- If my email campaign fails to send due to AWS send limit, will my pending emails be automatically sent the next day?
- How can I send a campaign to the undelivered leads in my previous campaign?
- Can I send campaign to multiple segments at a time?
- Can I create a standard segment using built-in fields?
- How to create a Standard Segment based on Ecommerce activity?
- How can you clean up your email list, specifically by removing emails that bounced in more than one campaign?
- How can I create segments based on multiple groups of criteria of custom fields in Standard Segment?
Billing
- How to update your Billing/Invoice details?
- How to add a Billing Card to your Brand in MailBluster?
- Why my Billing Card is not accepted by MailBluster?
- Can I trust MailBluster with my Billing Card information?
- Can I remove my existing billing card for payment and then add a new Billing Card?
- Check your MailBluster Brand current subscription plan
- How to set up a different payment method for each brand?
- Where can I find my monthly Invoice?
- Why can’t I view the Billing page if I am not the Brand owner?
- Is it possible to receive invoices on a month-wise basis (e.g., January 1st to January 31st, February 1st to February 28th, etc.)?
- How can I download my old invoices from MailBluster?
- Does MailBluster have a payment buffering period?
- How to pay due invoice?
- How to obtain Link for unpaid invoices?
- Does MailBluster charges any VAT?
- Why am I not being automatically charged each month for my subscription, and what should I do if I encounter payment issues?
- Why I am getting this error message “to send emails beyond our free sending quota, please upgrade your plan”?
- Why am I being charged per email by MailBluster when I’m already paying AWS for email delivery and a yearly subscription fee?
Account
- MailBluster Account Sign up
- Set up 2FA to secure your account
- Change the password of your MailBluster account
- Reset the password of your MailBluster account
- Check Free Quota Usage
- Free quota refresh in MailBluster Starter Plan
- Change the email address of your MailBluster Account
- Can one AWS Account link to Multiple MailBluster accounts?
- Transfer Brand ownership to another MailBluster account
- Can I add multiple email addresses to my MailBluster?
- Fix error message ‘verification requests exceeded’
- Disconnect AWS Account from MailBluster Brand
- Delete MailBluster Account
Integration
- How to generate API key from MailBluster?
- What is the API rate limit for MailBluster?
- How could you obtain the lead hash so I can read the lead?
- Where do I find information on the MailBluster Developer API?
- Why are you getting a CORS error when making requests to the MailBluster developer API from the frontend, and how can you resolve it?
- Can I update multiple leads using Developer API?
- Can I send bulk emails using MailBluster Developer API?
- Is it possible that a user can limit sent messages per minute or second?
- How to connect your Website Forms with MailBluster?
- Is there a WordPress plugin for MailBluster?
- How to Embed a Form your created in WordPress?
- How to connect and create WordPress Form using MailBluster WordPress Plugin?
- How to download MailBluster WordPress Plugin and install it in your localhost?
- Is it possible to connect WooCommerce with MailBluster?
- How to connect WooCommerce with MailBluster?
- How do I connect MailBluster with Pabbly using Google Sheets?
- How to connect MailBluster with Make (formerly Integromat) using Google Sheets?
- How to connect MailBluster with Integrately using Google Sheets?
- How to connect MailBluster with Zapier using Google Sheets?
- How to integrate MailBluster with Zoho?
- How to integrate MailBluster with Salesforce using Pabbly?
- How to integrate MailBluster with Salesforce using Zoho Flow?
- Integration with Gravity Forms
- Does MailBluster has Shopify integration?
- Is it possible to connect OpenCart with MailBluster?
- Can I integrate Gmail annotations with MailBluster?
- What plugins are available in the MailBluster API Development Community?
Automation
- What is Automation?
- Automation workflow in MailBluster
- Triggers available in Automation
- Track Automation Campaign Reports
- Set up Welcome Email in Automation
- Eligibility for Automation on imported subscribed leads
- Send Automation Emails to newly subscribed leads
- Workflow changes affect Leads in Automation
Reports
- What is Delivery Rate?
- What is Open Rate?
- What is Click Rate?
- What is Click-Through Rate?
- What is Click-to-Open Rate?
- What is Bounce Rate?
- What is Complaint Rate?
- What is Unsubscribe Rate?
- What is Failure Rate?
- Click rate is not recorded
- Open Rate and Click Rate Accuracy
- Increase Click Rate in Email Marketing
- Difference between ‘Clicks’ and ‘Unique Clicks’?
- Email tracking in MailBluster
- Metrics in Campaign Report
- Receive more Clicks than Opens
- Issue with Tracking and Report
- Click Performance in campaign report
- Bounce rate and Complaint rate become high
- View report for the campaign
- Export Campaign report
- Find who clicked on a specific link
- Push payment data in report
- Track people who have unsubscribed from my email campaigns
- Open rate is higher than click rate for the recent campaign
- View the ecommerce report and activity of a campaign
- Difference between Orders and Revenue in Reports
- Why Sent Emails don’t match Total Delivered, Bounced and Unsubscribed?
- Campaign shows delivered but subscribers don’t receive
- Report ‘abuse’ in Email Campaign
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