How can we help?
AWS
- What is AWS?
- What is Amazon SES?
- What is an AWS Region?
- How to check Reputation Metrics of your AWS Account?
- What is Amazon SNS?
- Why do I need Amazon SNS?
- Connecting AWS account with MailBluster
- Can I use MailBluster without an AWS account?
- Do I need to pay Amazon to create AWS Account?
- Do I need to have a website for my AWS Account?
- Do I need to pay an additional cost to AWS for using Amazon SES?
- How to choose AWS Region for MailBluster?
- How to move out of Amazon SES Sandbox?
- How do I move my AWS Account out of sandbox mode to send emails from MailBluster?
- Can I use my MailBluster Account when my AWS Account is in sandbox?
- What is Amazon SES Sandbox and why does my account have sandbox access?
- What if I don’t get approval from Amazon SES after requesting to move out of the sandbox?
- If you are getting this error ‘Unable to connect with Amazon SES using your AWS account’
- Why did Amazon SES not send my email, and what caused the recipient’s address to be on the suppression list?
- Do I need to create separate IAM users for each brand, or can I use the same AWS account and connect them to the previous brand’s users?
- How to verify a domain in Amazon SES?
- How to verify an email address in Amazon SES?
- How to verify Sender Domain from MailBluster?
- How to verify Sender Email Address from MailBluster?
- What is a Sender Identity?
- What is a Custom Domain?
- How to set Custom MAIL FROM Domain in AWS?
- Is it necessary to set a Custom MAIL FROM domain for DMARC alignment?
- Why set Custom MAIL FROM Domain in Amazon SES?
- How to prevent Gmail from showing ‘via amazonses.com’?
- Why my AWS Account has been “Paused”?
- How to resolve AWS Account “Pause” issue?
- Cloudflare configuration is not working with HTTPS?
- How can I achieve positive sender reputation if I switch to a new domain?
- I am getting this error: Unable to find the permission of ‘AmazonSESFullAccess’.
- I am getting this error: Unable to find the permission of ‘AmazonSNSFullAccess’.
- What should you do if you get an ‘invalid AWS secret access key’ error message?
- Why are you receiving the following error when sending emails: “We couldn’t find required configuration to track your email activities using your AWS credential”?
- Why are you experiencing issues with DMARC alignment and SPF when using Amazon SES to send emails, and how can you resolve it by setting up a custom MAIL FROM domain?
- Gmail is still not showing the one-click unsubscribe (list-unsubscribe header) in my emails?
- Does AWS show complaint rates and bounce rates for AWS accounts?
MailBluster
- What is MailBluster? How it works?
- What are the features of MailBluster?
- What is Email Marketing?
- How do I sign up for a MailBluster account?
- Features present in the Starter Plan of MailBluster
- Features in the Pro Plan of MailBluster
- How many emails can be sent per day from MailBluster?
- MailBluster is still giving a message to move out of sandbox
- Can we send a test mail from MailBluster while my AWS account is in Sandbox mode?
- Can we send a Test Mail after exceeding the limit of free emails?
- What should I do if I haven’t received the verification email from MailBluster?
- Does MailBluster have domain tracking?
- Is there a way to track the number of clicks by a specific link in an email campaign?
- Does MailBluster provide secured and reputable IP addresses?
- Does MailBluster support Custom SMTP?
- Can MailBluster be self-hosted?
- Does MailBluster have Autoresponder?
- Sending Transactional Emails using MailBluster
- What is GDPR, and how does MailBluster follow GDPR rules?
- How to resend verification OTP from MailBluster?
- Why MailBluster if you have AWS Account for sending emails?
- On which platform is MailBluster built?
- Which character encodings are supported by MailBluster?
- Does MailBluster support Email Attachments in email campaigns?
- Is it possible to extend the maximum content size allowed per email?
- White-Label solution
- Sending cold emails using MailBluster
- Does MailBluster have a Bug Bounty Program?
- MailBluster support channels
- What is the official legal address of MailBluster?
- We’re importing leads from Mailchimp without first names, which leaves the first_name field empty in MailBluster and affects our open rates. Can you suggest a fallback for users without first names?
Pricing
- Does MailBluster offer Free plan?
- What is the new Pricing Plan for MailBluster?
- How do I find out which plan I am using?
- MailBluster Pro plan pricing and its features
- What if I reach the 3K emails limit on the “Starter” plan?
- If I upgrade to “Pro” plan can I still enjoy the 3k free emails?
- Do I need to pay $60/year regardless of how many brands I have?
- Will upgrading to Pro plan and adding MailBluster branding to my campaign allow me to send emails at no additional cost?
- Can I add MailBluster Branding in my campaign after upgrading to Pro plan?
- Does MailBluster pricing include Amazon SES fees?
- Pricing plans of Amazon SES
- How much do I have to pay as Amazon SNS fee?
- What will be the Pricing if I send just 1001 emails?
- How can I cancel my current plan in MailBluster?
- What does “Pay-as-you-go pricing rate” mean?
- Is there a custom fee for using the customer field feature while on the legacy plan?
- Can I apply a discount only to the feature I need while retaining the Legacy plan?
- Charity and non-profit discounts
Campaigns
- What is a Campaign?
- How to edit a Campaign?
- How to rename a campaign?
- How to duplicate a campaign?
- How to schedule a campaign in MailBluster?
- How to cancel a scheduled campaign?
- How to Archive / Unarchive Campaigns?
- Changing the width of campaign email
- What is the maximum email content size limit?
- Using query string in campaign
- Removing MailBluster branding
- Why is it taking a long time to send the campaigns from MailBluster?
- What is double opt-in?
- Can I send a quick test email before sending out email campaigns from MailBluster?
- How to send Test email using Merge Tags?
- How can I set-up Double Opt-In for my campaign?
- Difference between Standard Campaigns and Automation Campaigns
- Is there a way to sent email in plain text using MailBluster?
- How to create and send an email campaign?
- How to send Personalized Email from MailBluster?
- How to compose email using Drag and Drop Editor?
- How can we share the email campaign from MailBluster?
- How to set Unsubscribe URL using Drag and Drop editor?
- How to set Unsubscribe URL using HTML editor?
- How to set Unsubscribe URL using WYSIWYG Editor?
- Why my email campaign is showing “outdated”?
- Why is my campaign still in the “waiting” status?
- How can we send an email blast that limits the sending rate to around 1,000 emails per hour?
- Why am I getting this error message, ‘Link/URL used in campaign content must be a maximum of 1000 characters long’?
- How do I warm up a new subdomain for emailing an 8-million audience? What should the sending schedule be, and how large should the increments be?
- Can I store images in MailBluster?
- What is the maximum file size of an image file that can be used in an email campaign?
- Can I add strikethrough in the subject line of my email campaign?
- If I want to include a motion logo, what would be the process for doing so?
- Why does the text look okay in the editor, but in the campaign, it becomes broken?
- How to use UTM for tracking in MailBluster using Google Analytics?
- If I exceed my sending limit, will my campaign continue tomorrow automatically?
- How do you resolve “Content is invalid, merge tag or block tag contains error”?
- How to resolve “AWS connection is invalid” under the “Sender email address?”
- Is the short preheader text I use in my email campaign getting automatically populated?
- I have set up my URL but in the test mail, it is showing 404 error and redirecting it to different URL
- How to use default Merge Tag in email campaign if the recipients do not have the data (First Name, Last Name, Full Name, etc)?
Templates
- What is a Template?
- Template Editor in MailBluster
- How to create a simple template?
- How to update template using Container Padding?
- How to enlarge the template body content?
- Can I create a template from HTML Editor and WYSIWYG Editor?
- What is the difference between Built-in templates and My templates?
- Can you transfer email templates from MailBluster to another email marketing tool?
- Is it possible to copy or move your template from one brand to another?
- What are the Pro Templates in Pro plan of MailBluster?
Spam/Bounce
- What is Transient Bounce?
- What is Permanent Bounce?
- How can I view the bounce report of a campaign?
- Does AWS SES block your SES service when emails are bounced?
- How to remove Bounced leads?
- How to remove Complaint leads?
- How will you clean your email list?
- What is a list-unsubscribe header?
- What is domain reputation and why it is important?
- Why are my emails being automatically opened or clicked?
- How to set up Google Postmaster for your Sender Domain?
- What are the new set of requirements for Senders by Google and Yahoo?
- Why do I receive messages from [email protected]?
- How to check your Email Sending Reputation using mail-tester?
- Why are my emails/newsletters landing in Spam?
- Why are the emails landing in the Promotions tab?
- How can I prevent my emails from going to spam?
- Why do I get this error ‘suspicious link’?
- Reporting spam or complaint email to MailBluster
- Why is the lead’s double opt-in status is waiting?
- What is causing the gradual decrease in the open rate in my campaign?
- What to do to resolve the gradual decrease of open rate in my campaign?
- What should you do if your IP is listed on some servers and blocked, affecting your mailing service and open rate?
- How do you remove your IP address if it’s on a blacklist?
- Why my subscribers are getting this message “This message might be suspicious or spam”?
Leads
- How to add first name/last name to leads?
- How to update individual Lead information in MailBluster?
- How to import leads, subscribers, or email addresses in MailBluster?
- How to import leads with Tags?
- How to assign Tags to individual lead?
- How to manage Tags in bulk in MailBluster?
- What is the maximum file size of a CSV file while importing leads?
- How many subscribers/contacts can be stored in MailBluster?
- How to get a total subscriber count for a Brand in MailBluster?
- How to get the unsubscriber count in any brand?
- How to Unsubscribe Leads in bulk?
- How to export leads?
- How to delete Leads from your Brand?
- Does MailBluster allow duplicate leads?
- Is there a URL address that I can use to update my contacts from Google Sheets?
- Does MailBluster allow purchased lists of leads from 3rd parties?
- Can I see the number of Subscribers for a time span of more than 24 hours on the Dashboard?
- If I choose to import and update leads with a new tag, will it add to or replace the existing tags column value?
- How can I see the activity of a lead?
- How to import leads to a segment?
- What does ‘Override lead’ mean?
- What does the ‘deprecated’ text mean?
- What is a Field?
- How to create a custom field?
- What is the maximum character limit of the lead field and custom field?
- Is there a way to have personalized merge tags in addition to the ones already present in MailBluster?
- What does this mean when a Lead’s Subscription status is ‘Unsubscribed” but the Double Opt-In status is ‘Confirmed’?
- Why didn’t I get any single response despite achieving an 80% open rate and a good click ratio during yesterday’s campaign?
- Does MailBluster support duplicate email ID or lead?
Brand
- Create Brand in MailBluster
- Delete Brand from MailBluster
- How to change Brand email address in MailBluster?
- How many Brands can be created under one MailBluster Account?
- How can you invite others to use your Brand in MailBluster?
- How many users can be added to a Brand in MailBluster?
- How many types of users can be added to a specific brand?
- What is a Brand in MailBluster, and can I use the same email ID for multiple brands?
- How can I use the same AWS account as Brand A for the Brand B?
- What to do if the default Unsubscribe link and the default View in browser link are both being flagged as phishing sites?
- Can I remove the MailBluster branding from Double opt-in emails?
- How to set Action URL for your Brand in MailBluster?
- How to set Unsubscribe Redirection URL for your Brand in MailBluster?
- Why HTTPS protocol is not working for my Action URL?
- After I used my domain as the sender, my unsubscribe link isn’t working. It’s giving a “404: Page Not Found” error.
- What to do if my Domain Verification Status fails in MailBluster?
- How do I delete a specific user from the Brand?
Forms
- What is a Form?
- Can I create a Sign-up Form using Forms in MailBluster?
- Difference between Pop-up Form and Inline Form
- How to create a Pop-up Form?
- How to create an Inline Form?
- How to add Custom Fields in Forms?
- How do I place the reCaptcha checkbox on the subscriber form?
- How to resolve “Allowed domains are invalid” in Forms?
- Can I create a landing page using MailBluster?
- How can I set up the Form so that the fields are placed side by side instead of under each other?
- How can I add a simple shortcode generated from Forms to a WordPress website?
- Is it possible to add a segment to a Form so that leads using a particular form will be assigned to a segment?
- How can I set up Forms using checkbox field to allow users to opt into different segments?
- Is there any notification when an already subscribed lead enters their email address in the Form again?
- Can I change the borders of focused fields in a Form after removing borders from the input fields beside the bottom one?
Segments
- What is a Segment?
- What is Standard Segment?
- How to create an A/B testing segment?
- What is Static Segment?
- How to create a Static segment?
- What’s the difference between Tags and Segments?
- How can I set a custom lead field’s type as date?
- What are Lead count and Subscriber count in Segments?
- How to segment leads based on Tags?
- How to segment leads based on Date added?
- How to create a Standard Segment using Campaign Activity?
- How to create a Standard Segment using Custom Fields?
- How to combine multiple segments into one?
- How can I delete all leads that were imported on a specific date?
- How can I find out which of my subscribers haven’t opened my messages, so I can remove them?
- How can I add a group of contacts and associate them with a specific group to send a particular message?
- How can I create a standard segment (group of leads) that aren’t attached to any tags?
- Can I send email campaign to leads that have not viewed or opened my first campaign?
- If my email campaign fails to send due to AWS send limit, will my pending emails be automatically sent the next day?
- How can I send a campaign to the undelivered leads in my previous campaign?
- Can I send campaign to multiple segments at a time?
- Can I create a standard segment using built-in fields?
- How to create a Standard Segment based on Ecommerce activity?
- How can you clean up your email list, specifically by removing emails that bounced in more than one campaign?
Billing
- Where can I find my monthly Invoice?
- How to update your Billing/Invoice details?
- Does MailBluster have a payment buffering period?
- How to pay due invoice?
- How can I download my old invoices from MailBluster?
- How to add a Billing Card to your Brand in MailBluster?
- Can I trust MailBluster with my Billing Card information?
- Why my Billing Card is not accepted by MailBluster?
- Can I remove my existing billing card for payment and then add a new Billing Card?
- How to obtain Link for unpaid invoices?
- Does MailBluster charges any VAT?
- Why am I not being automatically charged each month for my subscription, and what should I do if I encounter payment issues?
- Why I am getting this error message “to send emails beyond our free sending quota, please upgrade your plan”?
- Why am I being charged per email by MailBluster when I’m already paying AWS for email delivery and a yearly subscription fee?
Account
- How to set 2FA in MailBluster to secure your account?
- How to reset password in MailBluster?
- How to change password of your MailBluster account?
- Checking Free Quota Usage for the current month
- Will my free quota for the MailBluster Starter plan refresh?
- How to change the email address of your MailBluster Account?
- Can I connect 1 AWS Account to multiple MailBluster Accounts?
- How to transfer brand ownership to another MailBluster account?
- Delete MailBluster Account
Integration
- How to generate API key from MailBluster?
- What is the API rate limit for MailBluster?
- How could you obtain the lead hash so I can read the lead?
- Where do I find information on the MailBluster Developer API?
- Why are you getting a CORS error when making requests to the MailBluster developer API from the frontend, and how can you resolve it?
- Can I update multiple leads using Developer API?
- Can I send bulk emails using MailBluster Developer API?
- Is it possible that a user can limit sent messages per minute or second?
- How to connect your Website Forms with MailBluster?
- Is there a WordPress plugin for MailBluster?
- How to Embed a Form your created in WordPress?
- How to connect and create WordPress Form using MailBluster WordPress Plugin?
- How to download MailBluster WordPress Plugin and install it in your localhost?
- Is it possible to connect WooCommerce with MailBluster?
- How to connect WooCommerce with MailBluster?
- Integration with Gravity Forms
- Does MailBluster has Shopify integration?
- Is it possible to connect OpenCart with MailBluster?
- Can I integrate Gmail annotations with MailBluster?
- What plugins are available in the MailBluster API Development Community?
Automation
- What is Automation in email?
- How Automation works in MailBluster?
- Email automation feature/Does MailBluster do automation emails?
- What are the triggers available in MailBluster Automation?
- Tracking Automation Campaign Reports
- How to set up Welcome Email in Automation?
- Can we send Automation emails to previously subscribed imported leads?
- Automation Emails are not being sent to imported Leads
- If I deactivate the workflow and then reactivate it after making a few changes, will it restart the Automation for the previous leads, or will the leads be out of the Automation?
Reports
- What is Open Rate?
- What is Click Rate?
- What is Click-Through Rate?
- Are Open Rate and Click Rate accurate?
- How to increase your Click Rate in Email Marketing?
- Does MailBluster have email tracking?
- What are the Metrics in Campaign Report?
- Why did I receive more Clicks than Opens?
- Report section is not getting updated/Click rate is showing zero in campaign reports?
- What is Click Performance in a campaign report?
- What happens if Bounce rate and Complaint rate become high?
- How can I view the report for my campaign?
- How can I export a campaign report?
- If I want to know where a lead has clicked, how can I find out? What does it mean Clicked 1,1,1?
- Is it possible to show the same User Agent in both the Clicked and Opened sections of the Report?
- How do you push payment data in the Campaign Report?
- Why are open rates high but click rates low, considering the campaigns were sent just an hour ago?
- How can I view the ecommerce activity/summary/report of a campaign?
- Campaign report shows X number of sent emails but the total number of delivered, bounced and unsubscribed emails are less than X. What happened to the rest of the emails?
- What should be done if emails are not being delivered to the company’s official email IDs, even though MailBluster reports indicate that the emails have been delivered and clicks are being tracked?
- How do I report abuse for email campaign?
Still have a question?
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