How can we help?
AWS
- What is AWS?
- What is Amazon SES?
- What is an AWS Region?
- Pricing plans of Amazon SES
- What is Amazon SNS?
- Why do I need Amazon SNS?
- Connecting AWS account with MailBluster
- Can I use MailBluster without an AWS account?
- Do I need to pay Amazon to create AWS Account?
- Do I need to have a website for my AWS Account?
- Do I need to pay an additional cost to AWS for using Amazon SES?
- How to choose AWS Region for MailBluster?
- How to move out of Amazon SES Sandbox?
- Can I use my MailBluster Account when my AWS Account is in sandbox?
- What is Amazon SES Sandbox and why does my account have sandbox access?
- What if I don’t get approval from Amazon SES after requesting to move out of the sandbox?
- I’m getting the error ‘Unable to connect with Amazon SES using your AWS account’
- How to verify a domain in Amazon SES?
- How to verify an email address in Amazon SES?
- How to verify Sender Domain from MailBluster?
- How to verify Sender Email Address from MailBluster?
- What is a Sender Identity?
- What is a Custom Domain?
- How to set Custom MAIL FROM Domain in AWS?
- Why set Custom MAIL FROM Domain in Amazon SES?
- How to prevent Gmail from showing ‘via amazonses.com’?
- Why my AWS Account has been “Paused”?
- How to resolve AWS Account “Pause” issue?
- Cloudflare configuration is not working with HTTPS?
- How can I achieve positive sender reputation if I switch to a new domain?
- I am getting this error: Unable to find the permission of ‘AmazonSESFullAccess’.
- I am getting this error: Unable to find the permission of ‘AmazonSNSFullAccess’.
- Gmail is still not showing the one-click unsubscribe (list-unsubscribe header) in my emails?
- Does AWS show complaint rates and bounce rates for AWS accounts?
MailBluster
- What is MailBluster? How it works?
- What are the features of MailBluster?
- Features present in the Starter Plan of MailBluster
- Features in the Pro Plan of MailBluster
- How many emails can be sent per day from MailBluster?
- MailBluster is still giving a message to move out of sandbox
- Can we send a test mail from MailBluster while my AWS account is in Sandbox mode?
- What should I do if I haven’t received the verification email from MailBluster?
- Does MailBluster have domain tracking?
- Is there a way to track the number of clicks by a specific link in an email campaign?
- Does MailBluster provide secured and reputable IP addresses?
- Does MailBluster support Custom SMTP?
- Can MailBluster be self-hosted?
- Does MailBluster have Autoresponder?
- Sending Transactional Emails using MailBluster
- What is GDPR, and how does MailBluster follow GDPR rules?
- How to resend verification OTP from MailBluster?
- Why MailBluster if you have AWS Account for sending emails?
- On which platform is MailBluster built?
- White-Label solution
- Sending cold emails using MailBluster
- Does MailBluster have a Bug Bounty Program?
- MailBluster support channels
- What is the official legal address of MailBluster?
Pricing
- What is the new Pricing Plan for MailBluster?
- MailBluster Pro plan pricing and its features
- What if I reach the 3K emails limit on the “Starter” plan?
- If I upgrade to “Pro” plan can I still enjoy the 3k free emails?
- Does your pricing include Amazon SES fees?
- How much do I have to pay as Amazon SNS fee?
Campaigns
- Why is it taking a long time to send the campaigns from MailBluster?
- What is a Campaign?
- How to edit a Campaign?
- How to rename a campaign?
- How to duplicate a campaign?
- How to schedule a campaign in MailBluster?
- How to cancel a scheduled campaign?
- Changing the width of campaign email
- What is the maximum email content size limit?
- Using query string in campaign
- Removing MailBluster branding
- What is double opt-in?
- How can I set-up Double Opt-In for my campaign?
- Difference between Standard Campaigns and Automation Campaigns
- Is there a way to sent email in plain text using MailBluster?
- How to create and send an email campaign?
- How to send Personalized Email from MailBluster?
- How to compose email using Drag and Drop Editor?
- How can we share the email campaign from MailBluster?
- How to set Unsubscribe URL using Drag and Drop editor?
- How to set Unsubscribe URL using HTML editor?
- How to set Unsubscribe URL using WYSIWYG Editor?
- Why my email campaign is showing “outdated”?
- Why is my campaign still in the “waiting” status?
- Can I store images in MailBluster?
- What is the maximum file size of an image file that can be used in an email campaign?
- If I want to include a motion logo, what would be the process for doing so?
- Why does the text look okay in the editor, but in the campaign, it becomes broken?
- How to use UTM for tracking in MailBluster using Google Analytics?
- If I exceed my sending limit, will my campaign continue tomorrow automatically?
- How do you resolve “Content is invalid, merge tag or block tag contains error”?
- How to resolve “AWS connection is invalid” under the “Sender email address?”
- Is the short preheader text I use in my email campaign getting automatically populated?
- I have set up my URL but in the test mail, it is showing 404 error and redirecting it to different URL
- How to use default Merge Tag in email campaign if the recipients do not have the data (First Name, Last Name, Full Name, etc)?
Templates
- What is a Template?
- How to create a simple template?
- Can I create a template from HTML Editor and WYSIWYG Editor?
- What is the difference between Built-in templates and My templates?
- Is it possible to copy or move my template from one brand to another?
- What are the Pro Templates in Pro plan of MailBluster?
Spam/Bounce
- What is Transient Bounce?
- What is Permanent Bounce?
- How to check Bounce Leads for a certain campaign?
- How to remove Bounced leads?
- How will you clean your email list?
- What is a list-unsubscribe header?
- What is Domain reputation?
- How to set up Google Postmaster for your Sender Domain?
- What are the new set of requirements for Senders by Google and Yahoo?
- Why do I receive messages from [email protected]?
- How to check your Email Sending Reputation using mail-tester?
- Why are my emails/newsletters landing in Spam?
- Why are the emails landing in the Promotions tab?
- How can I prevent my emails from going to spam?
- Why do I get this error ‘suspicious link’?
- Reporting spam or complaint email to MailBluster
- Why is the lead’s double opt-in status is waiting?
Leads
- How to add first name/last name to leads?
- How to update individual Lead information in MailBluster?
- How to import leads, subscribers, or email addresses in MailBluster?
- What is the maximum file size of a CSV file while importing leads?
- How many subscribers/contacts can be stored in MailBluster?
- How to Unsubscribe Leads in bulk?
- How to export leads?
- How to delete Leads from your Brand?
- Does MailBluster allow duplicate leads?
- Is there a URL address that I can use to update my contacts from Google Sheets?
- Does MailBluster allow purchased lists of leads from 3rd parties?
- Can I see the number of Subscribers for a time span of more than 24 hours on the Dashboard?
- How can I see the activity of a lead?
- How to import leads to a segment?
- What does ‘Override lead’ mean?
- What does the ‘deprecated’ text mean?
- What is a Field?
- How to create a custom field?
- What is the maximum character limit of the lead field and custom field?
- Is there a way to have personalized merge tags in addition to the ones already present in MailBluster?
- What does this mean when a Lead’s Subscription status is ‘Unsubscribed” but the Double Opt-In status is ‘Confirmed’?
Brand
- Create Brand in MailBluster
- Delete Brand from MailBluster
- How many Brands can be created under one MailBluster Account?
- How can you invite others to use your Brand in MailBluster?
- How many users can be added to a Brand in MailBluster?
- How many types of users can be added to a specific brand?
- What is a Brand in MailBluster, and can I use the same email ID for multiple brands?
- What to do if the default Unsubscribe link and the default View in browser link are both being flagged as phishing sites?
- Can I remove the MailBluster branding from Double opt-in emails?
- How to set Action URL for your Brand in MailBluster?
- How to set Unsubscribe Redirection URL for your Brand in MailBluster?
- What to do if my Domain Verification Status fails in MailBluster?
- Why HTTPS protocol is not working for my Action URL?
Forms
- What is a Form?
- Can I create a Sign-up Form using Forms in MailBluster?
- Difference between Pop-up Form and Inline Form
- How to create a Pop-up Form?
- How to create an Inline Form?
- How to add Custom Fields in Forms?
- How do I place the reCaptcha checkbox on the subscriber form?
- How to resolve “Allowed domains are invalid” in Forms?
- Can I create a landing page using MailBluster?
- How can I set up the Form so that the fields are placed side by side instead of under each other?
- Is it possible to add a segment to a Form so that leads using a particular form will be assigned to a segment?
- Is there any notification when an already subscribed lead enters their email address in the Form again?
- Can I change the borders of focused fields in a Form after removing borders from the input fields beside the bottom one?
Segments
- What is a Segment?
- What is Standard Segment?
- How to create an A/B testing segment?
- What’s the difference between Tags and Segments?
- How can I set a custom lead field’s type as date?
- What are Lead count and Subscriber count in Segments?
- How to segment leads based on Tags?
- How can I add a group of contacts and associate them with a specific group to send a particular message?
- Can I send email campaign to leads that have not viewed or opened my first campaign?
- If my email campaign fails to send due to AWS send limit, will my pending emails be automatically sent the next day?
Billing
- Where can I find my monthly Invoice?
- How to update your Billing/Invoice details?
- How can I download my old invoices from MailBluster?
- How to add a Billing Card to your Brand in MailBluster?
- Can I trust MailBluster with my Billing Card information?
- Why my Billing Card is not accepted by MailBluster?
- Can I remove my existing billing card for payment and then add a new Billing Card?
- Does MailBluster charges any VAT?
- Why I am getting this error message “to send emails beyond our free sending quota, please upgrade your plan”?
Account
- How to reset password in MailBluster?
- How to change password of your MailBluster account?
- Checking Free Quota Usage for the current month
- Will my free quota for the MailBluster Starter plan refresh?
- How to change the email address of your MailBluster Account?
- Can I connect 1 AWS Account to multiple MailBluster Accounts?
- Delete MailBluster Account
Integration
- WordPress plugin for MailBluster
- How to generate API key from MailBluster?
- How to connect API key in MailBluster WordPress Plugin?
- What is the API rate limit for MailBluster?
- Can I update multiple leads using Developer API?
- How to connect my Website Forms with MailBluster?
- Can I send bulk emails using MailBluster Developer API?
- How could you obtain the lead hash so I can read the lead?
- MailBluster Form integration in WordPress site.
- Integration with Gravity Forms
- Does MailBluster has Shopify integration?
- Is it possible to connect OpenCart with MailBluster?
- Is it possible to connect WooCommerce with MailBluster?
- Is it possible that a user can limit sent messages per minute or second?
Automation
- What is Automation in email?
- How Automation works in MailBluster?
- Email automation feature/Does MailBluster do automation emails?
- What are the triggers available in MailBluster Automation?
- Tracking Automation Campaign Reports
- How to set up Welcome Email in Automation?
- Can we send Automation emails to previously subscribed imported leads?
- Automation Emails are not being sent to imported Leads
- If I deactivate the workflow and then reactivate it after making a few changes, will it restart the Automation for the previous leads, or will the leads be out of the Automation?
Reports
- What is Open Rate?
- What is Click Rate?
- What is Click-Through Rate?
- Are Open Rate and Click Rate accurate?
- Does MailBluster have email tracking?
- What are the Metrics in Campaign Report?
- How can I see the report of my last campaign in MailBluster?
- How do you push payment data in the Campaign Report?
- What is the difference between Revenue and Sell in Reports?
- Report section is not getting updated/Click rate is showing zero in campaign reports?
- Can you count the number of payments you received as well as the revenue from your email campaign?
- Campaign report shows X number of sent emails but the total number of delivered, bounced and unsubscribed emails are less than X. What happened to the rest of the emails?
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