What is AWS?
What is Amazon SES?
What is an AWS Region?
How to check Reputation Metrics of your AWS Account?
Pricing plans of Amazon SES
What is Amazon SNS?
Why do I need Amazon SNS?
Connecting AWS account with MailBluster
Can I use MailBluster without an AWS account?
Do I need to pay Amazon to create AWS Account?
Do I need to have a website for my AWS Account?
Do I need to pay an additional cost to AWS for using Amazon SES?
How to choose AWS Region for MailBluster?
How do I move my AWS Account out of sandbox mode to send emails from MailBluster?
Can I use my MailBluster Account when my AWS Account is in sandbox?
What is Amazon SES Sandbox and why does my account have sandbox access?
What if I don’t get approval from Amazon SES after requesting to move out of the sandbox?
I’m getting the error ‘Unable to connect with Amazon SES using your AWS account’
Why did Amazon SES not send my email, and what caused the recipient’s address to be on the suppression list?
Do I need to create separate IAM users for each brand, or can I use the same AWS account and connect them to the previous brand’s users?
How to verify a domain in Amazon SES?
How to verify an email address in Amazon SES?
How to verify Sender Domain from MailBluster?
How to verify Sender Email Address from MailBluster?
What is a Sender Identity?
What is a Custom Domain?
How to set Custom MAIL FROM Domain in AWS?
Why set Custom MAIL FROM Domain in Amazon SES?
How to prevent Gmail from showing ‘via amazonses.com’?
Why my AWS Account has been “Paused”?
How to resolve AWS Account “Pause” issue?
Cloudflare configuration is not working with HTTPS?
How can I achieve positive sender reputation if I switch to a new domain?
I am getting this error: Unable to find the permission of ‘AmazonSESFullAccess’.
I am getting this error: Unable to find the permission of ‘AmazonSNSFullAccess’.
What should you do if you get an ‘invalid AWS secret access key’ error message?
Why are you receiving the following error when sending emails: “We couldn’t find required configuration to track your email activities using your AWS credential”?
Gmail is still not showing the one-click unsubscribe (list-unsubscribe header) in my emails?
Does AWS show complaint rates and bounce rates for AWS accounts?
What is a Campaign?
How to edit a Campaign?
How to rename a campaign?
How to duplicate a campaign?
How to schedule a campaign in MailBluster?
How to cancel a scheduled campaign?
Changing the width of campaign email
What is the maximum email content size limit?
Using query string in campaign
Removing MailBluster branding
Why is it taking a long time to send the campaigns from MailBluster?
What is double opt-in?
Can I send a quick test email before sending out email campaigns from MailBluster?
How can I set-up Double Opt-In for my campaign?
Difference between Standard Campaigns and Automation Campaigns
Is there a way to sent email in plain text using MailBluster?
How to create and send an email campaign?
How to send Personalized Email from MailBluster?
How to compose email using Drag and Drop Editor?
How can we share the email campaign from MailBluster?
How to set Unsubscribe URL using Drag and Drop editor?
How to set Unsubscribe URL using HTML editor?
How to set Unsubscribe URL using WYSIWYG Editor?
Why my email campaign is showing “outdated”?
Why is my campaign still in the “waiting” status?
Can I store images in MailBluster?
What is the maximum file size of an image file that can be used in an email campaign?
If I want to include a motion logo, what would be the process for doing so?
Why does the text look okay in the editor, but in the campaign, it becomes broken?
How to use UTM for tracking in MailBluster using Google Analytics?
If I exceed my sending limit, will my campaign continue tomorrow automatically?
How do you resolve “Content is invalid, merge tag or block tag contains error”?
How to resolve “AWS connection is invalid” under the “Sender email address?”
Is the short preheader text I use in my email campaign getting automatically populated?
I have set up my URL but in the test mail, it is showing 404 error and redirecting it to different URL
How to use default Merge Tag in email campaign if the recipients do not have the data (First Name, Last Name, Full Name, etc)?
How to add first name/last name to leads?
How to update individual Lead information in MailBluster?
How to import leads, subscribers, or email addresses in MailBluster?
How to import leads with Tags?
How to assign Tags to individual lead?
How to manage Tags in bulk in MailBluster?
What is the maximum file size of a CSV file while importing leads?
How many subscribers/contacts can be stored in MailBluster?
How to get a total subscriber count for a Brand in MailBluster?
How to get the unsubscriber count in any brand?
How to Unsubscribe Leads in bulk?
How to export leads?
How to delete Leads from your Brand?
Does MailBluster allow duplicate leads?
Is there a URL address that I can use to update my contacts from Google Sheets?
Does MailBluster allow purchased lists of leads from 3rd parties?
Can I see the number of Subscribers for a time span of more than 24 hours on the Dashboard?
How can I see the activity of a lead?
How to import leads to a segment?
What does ‘Override lead’ mean?
What does the ‘deprecated’ text mean?
What is a Field?
How to create a custom field?
What is the maximum character limit of the lead field and custom field?
Is there a way to have personalized merge tags in addition to the ones already present in MailBluster?
What does this mean when a Lead’s Subscription status is ‘Unsubscribed” but the Double Opt-In status is ‘Confirmed’?
Why didn’t you get any single response despite achieving an 80% open rate and a good click ratio during yesterday’s campaign?

What is Open Rate?

Last update: May 19, 2024

The email open rate for email marketing indicates the percentage of recipients who opened the email. For example, if your email open rate is 60%, it means that out of 100 emails sent, 60 were opened by the recipients.

The formula for calculating email open rate is:

open rate formula

In your example, if you sent emails to 100 subscribers and 60 of them were opened, the open rate would be:

open rate calculation

A higher open rate generally indicates that your audience is interested in the content of your emails, while a lower open rate may suggest the need for adjustments in your email strategy or content.

What is Click Rate?

Last update: March 10, 2024

The click rate is the percentage of people who clicked on any link within your email, relative to the total number of emails delivered.

The formula for calculating email click rate is:

Click Rate formula

For example, if you sent 500 emails, and 25 recipients clicked on a link, the click rate would be 5% as shown in the calculation below:

Click Rate calculation

What is Click-Through Rate?

Last update: March 10, 2024

The click-through rate is the percentage of people who clicked on a link within your email, but this is calculated based on the number of emails opened rather than the total delivered.

The formula for calculating email click-through rate is:

Click-Through Rate Formula

For example, if out of the 500 emails delivered, 200 were opened, and 25 recipients clicked on a link, the click-through rate would be 12.5% as shown below:

Click-through rate calculation

In summary, the click rate considers the total number of emails delivered, while the click-through rate takes into account only the number of emails that were opened. Both metrics provide insights into the engagement and effectiveness of your email campaign, but they focus on different aspects of recipient interaction.

Are Open Rate and Click Rate accurate?

Last update: March 10, 2024

Open rate and click rate are metrics commonly used in email marketing to measure the effectiveness of email campaigns. While they provide valuable insights, it’s important to understand their limitations and factors that can influence their accuracy:

  1. Open Rate:
    • Accuracy: Open rates are not always completely accurate. They are typically tracked using a small, invisible image (pixel) embedded in the email. If a recipient has images turned off in their email client or if the email client doesn’t load external images by default, the open may not be recorded.
    • Interpretation: An open is recorded when the tracking pixel is loaded, but it doesn’t guarantee that the recipient has read the email content. Some email clients may automatically load images, leading to false positives.
  2. Click Rate:
    • Accuracy: Click rates are generally more accurate than open rates. They are recorded when a user clicks on a link within the email. However, some security measures, like link scanning by email clients or antivirus software, may artificially inflate click rates.
    • Bots and Automated Clicks: Bots or automated systems may click on links, leading to inflated click rates. This is more common in certain industries or regions.
  3. Factors Affecting Accuracy:
    • Image Loading: If recipients disable automatic image loading in their email client, open rates may be underreported.
    • Link Scanning: Some security software or email clients may scan links in emails before allowing them to be opened, potentially affecting click rate accuracy.
    • Bots and Automation: Automated bots, web crawlers, or security systems may interact with emails, influencing both open and click rates.
  4. Alternative Metrics:
    • Conversion Rates: To get a more comprehensive view of campaign success, consider tracking conversion rates, such as the percentage of recipients who completed a desired action after clicking on a link.
    • Engagement Metrics: Monitoring metrics like time spent on landing pages or interaction with specific elements can provide deeper insights into user engagement.

In conclusion, open rates and click rates offer valuable insights, but they should be interpreted cautiously, considering potential inaccuracies and external factors. It’s often helpful to use them in conjunction with other metrics for a more comprehensive understanding of your email campaign performance.

How to increase your Click Rate in Email Marketing?

Last update: June 6, 2024

Increasing the Click Rate in email marketing involves several strategies focused on improving the content, design, and targeting of your emails.

Here are some effective tactics which you can use in your email marketing:

1. Setting up DKIM, SPF, and DMARC correctly

  • DKIM: Adds a digital signature to your emails, verifying that the email has not been altered and that it truly comes from your domain.
  • SPF: Allows the domain owner to specify which IP addresses are authorized to send emails on behalf of the domain, helping to prevent spoofing.
  • DMARC: Aligns SPF and DKIM mechanisms to provide a unified policy for email validation, helping to protect against phishing and spoofing attacks.

2. Create Compelling Subject Lines

  • Use Personalization: Include the recipient’s name or other personalized information.
  • Be Clear and Concise: Clearly state the value or benefit of opening the email.
  • Create a Sense of Urgency: Use phrases like “Limited Time Offer” or “Act Now.”

3. Optimize Email Content

  • Focus on Quality Content: Provide valuable and relevant information to your audience.
  • Use Strong CTAs: Include clear and compelling calls-to-action (CTAs).
  • Keep it Short: Avoid long paragraphs; use bullet points and concise sentences.

4. Personalization and Segmentation

  • Segment Your Audience: Group your subscribers based on their behavior, preferences, or demographics.
  • Personalize Emails: Tailor content to each segment to make it more relevant.

5. Improve Email Design

  • Responsive Design: Ensure your emails look good on all devices.
  • Visual Appeal: Use high-quality images and a clean layout.
  • Clear and Clickable CTAs: Make your CTA buttons stand out and easy to click.

6. Clean your Email List

  • Remove Inactive Subscribers: Identify and remove inactive subscribers regularly who haven’t engaged with your emails over a specific period (e.g., 6 months).
  • Validate Email Addresses: Use email validation tools to check for syntax errors, domain validity, and mailbox existence.
  • Use Double Opt-In: Ensure new subscribers confirm their email addresses, reducing the likelihood of invalid addresses.
  • Implement Re-Engagement Campaigns: Attempt to re-engage inactive subscribers with targeted campaigns. If they don’t respond, consider removing them from your list.

7. Send at the Right Time

  • Analyze Audience: Analyze your audience’s behavior to determine the best times and days to send your emails.
  • Email-checking Habits: Consider time zones and typical email-checking habits of your audience.

8. Engage Your Audience

  • Ask Questions: Encourage replies and interaction.
  • Include Interactive Elements: Use polls, quizzes, or clickable images.

9. Optimize for Deliverability

  • Clean Your List: Regularly remove inactive subscribers to maintain a healthy email list.
  • Avoid Spam Triggers: Be mindful of words and phrases that might trigger spam filters.
  • Authenticate Your Emails: Use SPF, DKIM, and DMARC to improve deliverability.

10. Use Analytics and Feedback

  • Monitor Performance: Use analytics to track open rates, click rates, and conversions.
  • Gather Feedback: Ask your subscribers for feedback to understand what they like and dislike.

11. Leverage Behavioral Triggers

  • Automated Campaigns: Set up automated emails based on user behavior, such as abandoned cart reminders or follow-up emails.
  • Triggered Emails: Send emails triggered by specific actions, such as a purchase or a sign-up.

12. Provide Incentives

  • Exclusive Offers: Offer special discounts or promotions to email subscribers.
  • Free Resources: Provide valuable resources like e-books, guides, or templates.

By implementing these strategies, you can significantly increase your Click Rate and overall effectiveness of your email marketing campaigns.

Does MailBluster have email tracking?

Last update: March 18, 2024

Although MailBluster does not generate email tracking by itself, it uses Amazon SES along with Amazon SNS to track all email events.

MailBluster does provide detailed analytics like the number of open rates, click rates, and total email sent, and delivered.

After sending your first campaign through MailBluster, you will find a generated report from your Brand > Reports > View selected Campaign section as shown below:

Generated report from your Brand > Reports > View selected Campaign section

What are the Metrics in Campaign Report?

Last update: March 18, 2024

The following are the metrics shown in the Report section of MailBluster for each campaign.

Report section showing the Metrics

Here are the short description for all the terms used in the Report section of MailBluster.

Total Sent: This shows the total number of emails sent from MailBluster to the recipients.

Delivered: In the report section, the Delivered refers to the number of emails that are successfully delivered to the recipient’s mail server. The emails can land in the inbox, junk email folder, or even promotional tab of the ESP; however, they will be considered as Delivered. (This option is clickable for further details)

Failed: In the report section, it will show the numbers of recipients or leads who failed to receive the email campaign. (This option is clickable for further details)

Bounced: The Bounced refers to the total number of bounce-back email id for that specific campaign. Only hard bounce are considered as bounced because the recipient’s mail server permanently rejected the email campaign. Soft bounces are only included when Amazon SES fails to deliver the email after retrying for a period of time. (This option is clickable for further details)

Opened: In the reports section, the number of recipients who have opened your campaign in their email client is indicated by Opened. (This option is clickable for further details)

Clicked: In the reports section, Clicked means how many recipients click on any of the links of your campaign. It could one or more links in the email. (This option is clickable for further details)

Open rate: The Open Rate in Report refers to the percentage of recipients who opened an email campaign. It’s a metric used to measure how many people actually opened and viewed the content of an email compared to the total number of emails sent in a campaign. Open rates give insight into the effectiveness of subject lines, sender names, and the overall appeal of the email’s content. Higher open rates generally indicate that the email subject lines and content were engaging enough to prompt recipients to open and view the email. (This option is clickable for further details)

Click rate: The Click Rate in Report refers to the percentage of recipients who clicked on at least one link within an email. It’s a metric used to measure engagement and indicates how effective the content or call-to-action within the email campaign was. A higher click rate generally indicates that the email content was engaging and compelling to the audience. (This option is clickable for further details)

Complained: When someone complains, it means they’ve expressed a negative feedback or formally reported an issue about an email they received. This usually involves marking the email as spam or hitting the report as spam button in their email client. MailBluster keeps a record of the complaint email id for that specific campaign in Report section. (This option is clickable for further details)

Unsubscribed: This shows the total number of users (email id) who have unsubscribed after receiving your campaign. This option is campaign specific. (This option is clickable for further details)

Sell and Revenue: When you create an order based on a campaign, then it will be counted as Sell in campaign report section. And the provided Total Price will be counted as Revenue. (This option is clickable for further details)

Please Note: You will get this dashboard in Report for each email campaign you sent from MailBluster whether you choose the Free Forever Plan or the Unlimited Sending Plan.

What happens if Bounce rate and Complaint rate become high?

Last update: June 9, 2024

According to Amazon SES’s best practices, it’s recommended to keep your bounce rate below 5% and your complaint rate below 0.1% to ensure optimal email deliverability. Exceeding these thresholds can lead to temporary suspension of your account’s ability to send emails.

Refer to this official AWS document: AWS Email Deliverability Dashboard.

To manage these rates, here are some key points to consider before sending email campaigns through Amazon SES:

  1. Legal and Subscribed Recipients: The email addresses of your recipients should be legal, not purchased, and they need to be your domain’s subscribers.
  2. Content Compliance: The content of your emails must follow AWS best sending practices. For a detailed list, refer to Email Marketing Best Practices.
  3. Proper DNS Setup: Verify that your DNS records are correctly set up for your sender domain. Refer to: Simplify your sender management using MailBluster.

Additionally, these Blog posts may help you:

To lower your bounce rate, clean up your email list using third-party email verification tools like Never Bounce, Zero Bounce, etc. These tools filter out bounced emails without sending real emails to them. A free tool called Super Email Validator is also available. For more information, refer to this: Clean Your Email List.

To remove bounced leads from your previous campaign, follow this guide: Remove Bounced Leads.

By cleaning your email list and following the above instructions, you should see improved deliverability for your marketing emails.

How can I see the report of my last campaign in MailBluster?

Last update: March 18, 2024

To check the Report of your last Campaign, you need to go to your Brand > Reports > Select the last Campaign based on “Send time” and then click on it. You will see the overview of the Campaign Report of that specific campaign.

Overview report of the sent campaign

If you want to see detailed information of each of the tabs inside the overview, just click the individual tab.

For example, we have shown here for the Delivered.

Clicking on the Delivered

Here it shows how many leads (email addresses) received this campaign. You can Export the leads from here as well if your user role is Admin. The same goes for other campaign reports.

Why are open rates high but click rates low, considering the campaigns were sent just an hour ago?

Last update: June 2, 2024

As far as we know, MailBluster uses Amazon SES along with Amazon SNS to track email events. When an open or click occurs, SNS sends the information to MailBluster, which then displays it. Essentially, AWS handles the tracking, while MailBluster stores and displays the data.

However, email open rates are never completely accurate, not just for AWS but for all providers. Opens are tracked by embedding a transparent image in the email and tracking the URL of this image. Most ESPs (Email Service Providers) don’t display images by default, which prevents open tracking. Gmail, however, uses an image proxy server to protect user information and sometimes opens the email before the actual recipient does, causing a false open event.

Therefore, accurately tracking open events is impossible. This explanation is based on our observations and experience. It might not be 100% accurate, as Gmail and other services do not disclose their algorithms. Nonetheless, this seems to be the most logical explanation based on what we’ve observed.

How do you push payment data in the Campaign Report?

Last update: March 18, 2024

You need to pass campaign ID at the time of creating order. You can use query parameters with a link for this purpose. When you create a campaign, you get a campaign ID which is shown in the screenshot. Then with this ID you can create a link like this: https://example.com/product/ball?c=12345
which will be placed into your campaign email. When an order is created, you get the value from URL and pass this query parameter value as campaign ID. When calling the Order API, send the Campaign ID. You will find all the details about Order API here: https://app.mailbluster.com/api-doc/orders

How to check for MailBluster campaign ID in the URL section

What is the difference between Revenue and Sell in Reports?

Last update: March 18, 2024

In Campaign Report, the Sell refers to the total number of products sold, while Revenue reflects the total income generated from the sale of those products under the campaign.

Report section showing Revenue and Sell from e-commerce activities

The Revenue and Sell in Campaign Report is useful when you use MailBluster developer API for Products  and Orders.

Report section is not getting updated/Click rate is showing zero in campaign reports?

Last update: March 18, 2024

If you change any configuration on your Amazon SES Dashboard other than the recommended settings suggested by MailBluster, then MailBluster will not be able to track your email campaigns. You will see error like this.

You may notice this error message in MailBluster as well:

Error message in MailBluster.

To check whether your AWS Configuration sets are set correctly, you need to sign in to your AWS Console of your AWS Account, then go to Amazon SES > Configuration sets. Click on the mailbluster-31436 (the numbers are generated randomly by AWS).

Amazon SES Configuration sets.

Click on Event destinations and check whether the status of Event publishing is showing Enabled.

Click on Event destinations.

If this is set to Disabled, then you can be sure that your AWS account is missing other configurations that MailBluster creates. If you face issues like this, then it’s best to enter your AWS credentials again in MailBluster by going to your Brand > Settings > AWS page and click the Save connection button. If everything works fine, it will create the necessary configurations in your AWS Account again.

If you need to generate AWS credentials properly in AWS then please follow this guide: Connect MailBluster With Your AWS Account. Be sure to sign in as IAM User in AWS.

Can you count the number of payments you received as well as the revenue from your email campaign?

Last update: March 18, 2024

To count the number of payments you received and revenue from your email campaign, you need to use MailBluster Developer API. Through developer API, it is possible to create order. If you have created an order based on a campaign, then it will be counted as sell in MailBluster Campaign Report section. And the provided Total Price will be counted as Revenue. Learn details about Order API from here: https://app.mailbluster.com/api-doc/orders

The following screenshare has been taken from MailBluster Reports showing Revenue and Sell of an order of a certain campaign.

MailBluster Reports showing Revenue and Sell from a certain order

Order generated through Developer API

Order is generated through Developer API

Order details of a lead

This is the order details of a lead

Campaign report shows X number of sent emails but the total number of delivered, bounced and unsubscribed emails are less than X. What happened to the rest of the emails?

Last update: March 10, 2024

When an email fails to deliver, it can fail due to various reasons such as:

1. Permanent Bounce/ Hard bounce: This occurs when an email cannot be delivered due to an invalid email address or a non-existent domain. In such cases, the email server considers the bounce as permanent and won’t attempt further deliveries to that address.

2. Temporary Delivery Issue/Soft bounce: This might happen due to a full recipient mailbox, the recipient server being temporarily down, or other transient issues. In these cases, MailBluster retry sending the email after a certain period.

The rest of your emails might face temporary Delivery Issue/Soft bounce event.

When a soft bounce event happens, SES continuously retries to deliver your email for 12 hours before giving up. There is no limit of retries during this 12-hour interval and as long as the ISP recovers, your email will be delivered.

You can learn more bounce types from the AWS SES document here:
https://docs.aws.amazon.com/ses/latest/DeveloperGuide/notification-contents.html#bounce-types

What should be done if emails are not being delivered to the company’s official email IDs, even though MailBluster reports indicate that the emails have been delivered and clicks are being tracked?

Last update: June 10, 2024

Some subscribers with strict security settings, such as those using .edu or .gov domains, might generate automatic opens or clicks when you email them. This occurs because spam filters preload links and images to ensure their safety. You can verify this by adding a hidden link in one of your email campaigns and seeing if it gets clicked.

If your audience frequently uses strict domains (such as .edu, .gov, etc.), we recommend asking them to provide their personal email addresses when they subscribe for newsletter/email campaign. If you use online forms to collect subscribers, you could add text suggesting that subscribers use their personal email addresses instead of their business email addresses.