How can we help?

Please navigate to your username > My brands.

Then click on Create Brand

And, fill up the details of the new Brand.

Brand name can be the name of your organization or a name of a company or a product brand.

Brand favicon is simply a logo which you can set for your brand. Recommended size for the favicon is 512 pixels (both Length x Width).

Sender name is the name that will show on the email.

Sender email address is the email address that will show in ‘Send from: ’ on the email when recipient receives. This sender email address is also the email address which needs to be verified in Amazon SES first.

Reply to email address is the Email address you have set so that your customers will be able to send reply to this address. Reply to email address is the Email address you have set so that your customers will be able to send reply to this address.

Time Zone needs to be set according to your current location time zone.

Finally click Create brand and your brand will be created.

If you want to remove your MailBluster Brand, contact our Support Center. Tell us the Brand name or Brand domain (if you have duplicate brands) you want to delete from your MailBluster account. Do remember, deleting it means everything linked to that brand—like leads, campaigns, reports, invoices, cards, and AWS credentials—will also be gone. Once it’s deleted, we can’t bring back the Brand’s data.

You can obtain Brand name and domain from your MailBluster settings as shown below:

To change your brand email address (also known as the ‘sender email address’) in MailBluster, go to Brand > Settings > General, and add your verified email address to set it as your brand email address. Make sure the email address is first verified and approved in Amazon SES.

You can create unlimited number of Brands under one MailBluster Account free of any charges. There are no restrictions and you can connect multiple Brands to just one or same AWS Account.

The following is a screenshare showing multiple Brands connected to one AWS Account.

MailBluster has three predefined roles: admin, manager, and viewer. You can assign users to one of these roles. But you can’t change the role’s permissions or create a new role.

To invite a new user to your brand, go to your Brand > Settings > Users and click Invite New User.

Enter the Email address, set the User role, and your Message (optional). Then click Send invitation.

An invitation email will be sent to the user. You can also Cancel invitation of the user or Resend invitation to the user again.

From user end, they will receive an email like this. They need to click Join Brand.

Once clicked, they will forwarded to the Brand selection menu as shown below. They need to click on the Brand from which they were invited. After clicking the brand they will be able to access the Brand and its features.

You can add unlimited users to your Brand without any restriction if you are one of the Brand owners in MailBluster, and a MailBluster account.

MailBluster has three predefined user roles or types of users: Viewer, Manager and Admin. You can assign any user to one of these roles by inviting them to your Brand.

Viewer: This type of user can only view reports

Manager: This type of user has full access. But they will not be able to view Billing, AWS Settings, User Management, Update/Delete Brand and Export Leads from MailBluster.

Admin: This type of user has full privileges

Please note: an invited user cannot change permissions of their roles if they are not the owner of the Brand

Each Brand in MailBluster represents a unique business or organization. So, if you have multiple Brands in MailBluster and want to store the same leads in each brand, then you can do that. It will not be considered a duplicate. Duplicate leads is only considered when you try to save same lead (email id) twice in each brand.

MailBluster uses mbmai1.com to generate the web version, subscribe, and unsubscribe URLs. As this domain is used by default for most MailBluster customers, its reputation has significantly diminished, affecting all email campaigns. As everyone knows email marketing is a tool that many scammers, and spammers use a lot and MailBluster is also used for that. MailBluster tries to prevent them, but it’s not possible to block them 100%. The result is a low reputation of the unsubscribe domain and leading to issues like the default “Unsubscribed link” page not opening.

To resolve this issue, you need to change the default auto-generated URL from MailBluster. To change the default auto-generated URL, navigate to the Settings > Custom URL page and set the Action URL. Additionally, ensure you create a simple CNAME record in your domain’s DNS configuration. Once the Action URL is set, MailBluster will use it instead of the default one. For instance, your Action URL could be: http://email.example.com where http://example.com is your domain.

If you’re not using Cloudflare for DNS, you must use the HTTP protocol for your Action URL. The Action URL in MailBluster will update both the web version and the Unsubscribe URL in your email campaign, resolving the issue.

After setting the Action URL in MailBluster, ensure it’s functional before sending any email campaigns. You can test this by accessing the Action URL from your web browser.

It is only possible to remove MailBluster branding from Double Opt-in emails if you use the Pro Plan. The Pro Plan offers more advanced features, including the ability to customize and remove branding, which is not available in the Starter or any lower-tier plans. If you need to remove the MailBluster branding from your emails, upgrading to the Pro Plan would be necessary.

When MailBluster adds subscribe URL to your double opt-in email, unsubscribe URL and web version URL to your campaign email, it adds a link of its own domain.

You need to set the Action URL if you want to change the default URL and replace it with your own. It accepts a domain/subdomain. For example, you can set it to http://subdomain.domain.com, and MailBluster will use this domain as an Action URL. You can set it from the Brand>Settings>Custom URL tab of MailBluster.

If the DNS of your website is not Cloudflare, you must use HTTP protocol for your Action URL.

You also need to set a CNAME record that points to MailBluster’s domain custom.mbmail1.com. You will be instructed accordingly on the process like the one shown below:

After setting the Action URL, you can test the behavior by sending test emails to yourself.

If you use Cloudflare for your domain then use the following settings:

Using HTTP in Action URL:

1. Set http://subdomain.domain.com as Action URL on MailBluster
2. Create a new CNAME record http://subdomain.domain.com on Cloudflare that points to custom.mbmail1.com.
3. Disable Cloudflare proxy for this record.
4. It might take some time to propagate the record. You can try visiting http://subdomain.domain.com in your web browser to check if it’s propagated. If propagated, a page not found page of MailBluster should get displayed.
5. Once DNS propagation is done (maximum 48 hours), send a test email and check the web version and unsubscribe links.

Using HTTPS in Action URL:

1. Set https://subdomain.domain.com as Action URL on MailBluster
2. Create a new CNAME record https://subdomain.domain.com on Cloudflare that points to custom.mbmail1.com.
3. Enable Cloudflare proxy for this record.
4. It might take some time to propagate the record. You can try visiting https://subdomain.domain.com in browser to check if it’s propagated. If propagated, a page not found page of MailBluster should get displayed.
5. Once DNS propagation is done (maximum 48 hours), send a test email and check the web version and unsubscribe links.

Both cases will work if you use Cloudflare for your domain.

If your https is still not active yet in your domain, then you need to use http in Action URL instead.

Once you set the Action URL, please make sure it’s working before sending your next campaign. You can test this by simply sending a test email campaign to yourself and check the behaviour. If you see this then you are good to go:

When you set the Unsubscribe redirection URL from Settings > Custom URL, it will redirect the receiver to MailBluster default domain after clicking the unsubscribe from your email content, and then after confirming the  Yes, unsubscribe button, it redirects you to the domain you set for Unsubscribe Redirection URL.

Here is an example on how to set Unsubscribe redirection URL:

Here is an example of an Unsubscribe Redirection URL: https://mailbluster.com/unsubscribed.php?email=%e

Here the Lead email address is passed by using the query parameter email=%e

So, when the user clicks Unsubscribe as shown here:

It will redirect to the page you have set earlier with the email address as shown below:

The domain custom.mbmail1.com is hosted on an AWS EC2 server. Since it’s not routed through Cloudflare, its IP directly connects to an AWS server. This server has only two ports accessible: port 22 for SSH and port 80 for HTTP. Notably, it lacks port 443, which is essential for HTTPS connections. Consequently, the domain is unable to support the HTTPS protocol. This is a common reason why HTTPS protocol may not work for an Action URL hosted on such a server.

If you are seeing the error message: 404 Page not found after clicking the Unsubscribe link in your email campaign, then you need to set up Action URL in MailBluster.

The Action URL is used to set a domain for your subscribe, unsubscribe, and web version URLs. If you set the action URL, MailBluster will use it as the base URL for your subscribe, unsubscribe, and web version pages. Otherwise, MailBluster will use its default base URL.

You can set-up Action URL from Settings > Custom URL tab as shown in the screenshot below.

You’ll also need to set up a CNAME record that directs to the MailBluster domain. Detailed instructions on this process are provided below:

After setting up the Action URL and configuring your DNS record, you can test the behavior by sending test email to yourself.

If your DNS is not managed by Cloudflare, ensure that your Action URL uses the HTTP protocol.

Note that the Action URL set in MailBluster should update the web version URL, Unsubscribe URL in your email campaigns.

If you leave the Action URL blank, MailBluster will use its default base URL for your subscribe, unsubscribe, and web version pages.

If the Domain Verification Status fails, then setting up DNS record after that will have no impact because Amazon SES does not check the records. You need to delete the domain from @‌Senders and then add the domain again, then it will retry.

After deleting the sender domain, add the sender domain again by following this guide: