A brand refers to the name of your organization, company, or product that you need to define after creating a MailBluster account. MailBluster allows you to create multiple brands under a single account without restrictions, and you can assign the same or different AWS accounts to each brand.
The following shows an example on how you can can create Brand from your MailBluster account. Just click on the username > My bands > Create brand.
After clicking ‘Create Brand,’ you will be directed to a page where you can enter all the required brand details.
Brand name can be the name of your organization or a name of a company or a product brand.
Brand favicon is simply a logo which you can set for your brand. Recommended size for the favicon is 512 pixels (both Length x Width).
Sender name is the name that will show on the email.
Sender email address is the email address that will show in ‘Send from: ’ on the email when recipient receives. This sender email address is also the email address which needs to be verified in Amazon SES first.
Reply to email address is the Email address you have set so that your customers will be able to send reply to this address. Reply to email address is the Email address you have set so that your customers will be able to send reply to this address.
Time Zone needs to be set according to your current location time zone.
Finally click Create brand and your brand will be created.
If you want to remove your MailBluster Brand, contact our Support Center. Tell us the Brand name or Brand domain (if you have duplicate brands) you want to delete from your MailBluster account. Do remember, deleting it means everything linked to that brand—like leads, campaigns, reports, invoices, cards, and AWS credentials—will also be gone. Once it’s deleted, we can’t bring back the Brand’s data.
You can obtain Brand name and domain from your MailBluster settings as shown below:
To change your brand email address (also known as the ‘sender email address’) in MailBluster, go to Brand > Settings > General and add your verified email address to set it as your brand email address. Ensure the email address is first verified and approved by Amazon SES.
You can create unlimited number of Brands under one MailBluster Account free of any charges. There are no restrictions and you can connect multiple Brands to just one or same AWS Account.
The following is a screenshare showing multiple Brands connected to one AWS Account.
MailBluster has three predefined roles: admin, manager, and viewer. You can assign users to one of these roles. But you can’t change the role’s permissions or create a new role.
To invite a new user to your brand, go to your Brand > Settings > Users and click Invite New User.
Enter the Email address, set the User role, and your Message (optional). Then click Send invitation.
An invitation email will be sent to the user. You can also Cancel invitation of the user or Resend invitation to the user again.
From user end, they will receive an email like this. They need to click Join Brand.
Once clicked, they will forwarded to the Brand selection menu as shown below. They need to click on the Brand from which they were invited. After clicking the brand they will be able to access the Brand and its features.
MailBluster has three predefined user roles or types of users: Viewer, Manager and Admin. You can assign any user to one of these roles by inviting them to your Brand.
Viewer: This type of user can only view reports
Manager: This type of user has full access. But they will not be able to view Billing, AWS Settings, User Management, Update/Delete Brand and Export Leads from MailBluster.
Admin: This type of user has full privileges
Please note: an invited user cannot change permissions of their roles if they are not the owner of the Brand
Each Brand in MailBluster represents a unique business or organization. So, if you have multiple Brands in MailBluster and want to store the same leads in each brand, then you can do that. It will not be considered a duplicate. Duplicate leads is only considered when you try to save same lead (email id) twice in each brand.
It seems that Brand A was not created by you, while Brand B was created by someone else. MailBluster allows the same AWS account to be connected to multiple brands, but all those brands must be under the same MailBluster account. In your case, the ownership of these two brands is different, which is why you are unable to connect the same AWS account to both brands.
If you’d like to change brand ownership, our support team can assist with that, so both brands can exist under the same MailBluster account. After that, you’ll be able to use the same AWS account for both brands.
MailBluster uses mbmai1.com to generate the web version, subscribe, and unsubscribe URLs. As this domain is used by default for most MailBluster customers, its reputation has significantly diminished, affecting all email campaigns. As everyone knows email marketing is a tool that many scammers, and spammers use a lot and MailBluster is also used for that. MailBluster tries to prevent them, but it’s not possible to block them 100%. The result is a low reputation of the unsubscribe domain and leading to issues like the default “Unsubscribed link” page not opening.
To resolve this issue, you need to change the default auto-generated URL from MailBluster. To change the default auto-generated URL, navigate to the Settings > Custom URL page and set the Action URL. Additionally, ensure you create a simple CNAME record in your domain’s DNS configuration. Once the Action URL is set, MailBluster will use it instead of the default one. For instance, your Action URL could be: https://email.example.com where example.com is your domain.
If you’re not using Cloudflare for DNS, you can contact MailBluster Support for HTTPS protocol for your Action URL. The Action URL in MailBluster will update both the web version and the Unsubscribe URL in your email campaign, resolving the issue.
After setting the Action URL in MailBluster, ensure it’s functional before sending any email campaigns. You can test this by accessing the Action URL from your web browser.
It is only possible to remove MailBluster branding from Double Opt-in emails if you use the Pro Plan. The Pro Plan offers more advanced features, including the ability to customize and remove branding, which is not available in the Starter or any lower-tier plans. If you need to remove the MailBluster branding from your emails, upgrading to the Pro Plan would be necessary.
Mailbluster use it’s default base URL for your subscribe, unsubscribe and web version page.
If you want to change the default URL with your own, you need to set up an Action URL. You can set it using a subdomain of your sender domain.
For example, you can set it to https://subdomain.domain.com, and MailBluster will use this URL as the Action URL for your subscribe, unsubscribe and web version page.
You can configure this from the Brand > Settings > Custom URL tab in MailBluster. Just click on the Set up button.
Enter the subdomain along with the domain of your website. Then click Continue button.
Configure the following DNS records in your domain cPanel. You need to add the CNAME record in your sender domain’s DNS record list that points to MailBluster’s domain secure.mbmail1.com. You also need to add these two TXT records as well.
Once the DNS records are propagated (maximum 48 hours), you will see the Status of the DNS records as Verified.
Click on the Activate button to activate the Action URL.
Once the Action URL is Activated, it will show as ‘Active.’
Now, click on Custom URL and then click on View in browser.
It will redirect you to the web page of your preferred Action URL you have just set.
After setting the Action URL, you can test the behavior by sending test emails to yourself. Once you set the Action URL, please make sure it’s working before sending your next campaign. You can test this by simply sending a test email campaign to yourself and check the behavior.
When you set the Unsubscribe redirection URL from Settings > Custom URL, it will redirect the receiver to MailBluster default domain after clicking the unsubscribe from your email content, and then after confirming the Yes, unsubscribe button, it redirects you to the domain you set for Unsubscribe Redirection URL.
Here is an example on how to set Unsubscribe redirection URL:
Here is an example of an Unsubscribe Redirection URL: https://mailbluster.com/unsubscribed.php?email=%e
Here the Lead email address is passed by using the query parameter email=%e
So, when the user clicks Unsubscribe as shown here:
It will redirect to the page you have set earlier with the email address as shown below:
If you are seeing the error message: 404 Page not found after clicking the Unsubscribe link in your email campaign, then you need to set up Action URL in MailBluster.
The Action URL is used to set a domain for your subscribe, unsubscribe, and web version URLs. If you set the action URL, MailBluster will use it as the base URL for your subscribe, unsubscribe, and web version pages. Otherwise, MailBluster will use its default base URL.
You can set-up Action URL from Settings > Custom URL tab as shown in the screenshot below.
You’ll also need to set up a CNAME record that directs to the MailBluster domain. Detailed instructions on this process are provided below.
After setting up the Action URL and configuring your DNS record, you can test the behavior by sending test email to yourself.
If your DNS is not managed by Cloudflare, please contact MailBluster Support for HTTPS protocol.
Notethat the Action URL set in MailBluster should update the web version URL, Unsubscribe URL in your email campaigns.
If you leave the Action URL blank, MailBluster will use its default base URL for your subscribe, unsubscribe, and web version pages.
If the Domain Verification Status fails, then setting up DNS record after that will have no impact because Amazon SES does not check the records. You need to delete the domain from @Senders and then add the domain again, then it will retry.
After deleting the sender domain, add the sender domain again by following this guide:
You don’t need to request a payment link each time. You can pay your invoice directly by clicking the ‘Pay Invoice’ button under MailBluster > Brand > Billing > Invoices.
Please refer to the screenshot below.
This way, you won’t need to request a payment link from the MailBluster Support team every month. Please ensure that your billing card is an international credit card and is supported by Stripe.
