How can we help?

The free plan of MailBluster allows you to send 62k emails for free per month. You will also be able to use the following features:

• Segmentation of Leads
• Leads Management
• Email Templates
• Custom Email Templates
• Custom Fields and Merge Tags
• Email Tracking with Report
• Drag and Drop Editor
• HTML Editor
• WYSIWYG Editor
• Double Opt-In
• Action URL
• Unsubscribe Redirection URL
• Forms
• GDPR Compliance
• Developer API
• Fantastic Support
• MailBluster branding on all the outgoing emails
• MailBluster branding on all the unsubscribe pages

The following features are currently present in MailBluster:

• Segmentation of Leads
• Leads Management
• Attractive Email Templates
• Custom Email Templates
• Email Tracking with Report
• Drag and Drop Editor
• HTML Editor
• WYSIWYG Editor
• Double Opt-In
• Action URL
• Unsubscribe Redirection URL
• Automation
• Forms
• GDPR Compliance
• Developer API
• Fantastic Support

If you are on Paid Plan of MailBluster, then you will avail these features:

• Remove MailBluster Branding from all the email campaigns
• Remove MailBluster Branding from unsubscribe pages
• Automation
• Unlimited sending (as set by your AWS Account)

MailBluster is an email marketing platform that uses Amazon Simple Email Service (SES) for sending high-quality marketing emails and newsletters. By using your own AWS account, MailBluster aims to provide cost-effective email marketing without compromising deliverability.

To know how MailBluster works, please visit: https://mailbluster.com/blog/getting-started-with-mailbluster-in-6-steps

The GDPR, or General Data Protection Regulation, is a law about protecting data. It started in the European Union on May 25, 2018. This law tells us how we can use, handle, and keep personal information (like details about someone who can be identified and is alive). It’s not just for EU groups but also for those offering stuff or services to the EU or keeping an eye on EU citizens.

Your data is safe with MailBluster, and we follow the rules of GDPR. We store your info in Ireland, part of the European Economic Area, using secure servers from Amazon Web Services (AWS). We’re serious about keeping everything confidential, following strict rules in our Data Privacy Regulations.

To know more about GDPR, please visit: https://gdpr.eu/

To know more about MailBluster Data Processing Terms, please visit: https://mailbluster.com/data-processing-terms

Although MailBluster does not generate email tracking by itself, it uses Amazon SES along with Amazon SNS to track all email events.

MailBluster does provide detailed analytics like the number of open rates, click rates, and total email sent, and delivered.

After sending your first campaign through MailBluster, you will find a generated report from your Brand > Reports > View selected Campaign section as shown below:

MailBluster doesn’t have any domain tracking mechanism. Because of this, the MailBluster Report does not separately list the number of emails sent, delivered, opened, clicked, marked as spam, etc. for Gmail, Outlook, Yahoo or AOL.

Double opt-in is a process where, after you subscribe for an email or newsletter, you receive an email asking you to confirm that you really want to join. It’s more like a “Are you sure?” step to make sure you’re not accidentally added or signed up by someone else. You need to click a link or take an action in that confirmation email to complete the sign-up process. This helps prevent spam and ensures that people on the list actually want to be there.

When a lead’s Subscription status is ‘Unsubscribed” but their Double Opt-In status is ‘Confirmed’, that means that the lead initially subscribed and confirmed their email address but later chose to unsubscribe from your emails.

MailBluster doesn’t provide a report detailing the number of clicks a specific link received. You can only view the total number of clicked links, not the individual count of clicks for each link.

Sending cold emails through MailBluster is against the terms of use of MailBluster. You cannot send unsolicited emails to a receiver without prior contact. That is, you are not allowed to send emails to those who are not your subscribers. This is according to the guidelines of AWS. You must have prior contact first and your leads has to be your subscribers. If you send cold emails, then AWS will pause / suspend your AWS account. It might also result in blocking your MailBluster and AWS account forever.

If you have questions or need technical help with MailBluster, reach out to our support team using one of our support channels. You can either message us directly at http://mailbluster.com/contact or send an email to [email protected]. Our support team will get back to you within 24 hours.

MailBluster does not have a customized white-labeled solution yet.
However, our team has plans for releasing a White-label solution soon.
It’s in MailBluster To-Do List.

MailBluster does not support transactional emails at the moment. MailBluster can only be used for sending marketing emails and newsletters. If you want to send transactional emails, then you have to send directly from Amazon SES. To know how to send Transactional Email via Amazon SES, please visit: https://docs.aws.amazon.com/pinpoint/latest/developerguide/send-messages-email.html .

It’s not possible to self-host MailBluster. MailBluster is cloud-based, so you need to sign up with your email address or Google ID then enter the necessary details to use MailBluster

Although Autoresponder is one of our clients’ most frequently requested features, it has yet to be available in MailBluster. It is, however, a high-priority item MailBluster our to-do list.

MailBluster has basic automation. Using the automation feature, you can send a sequence of emails to your recipients when a visitor subscribes to your brand.

Currently there are only 2 triggers (options) available right now.

• The first trigger will let manually subscribed leads (email IDs stored in Leads section) receive automation emails which is always enabled by default.
• The second trigger will apply to imported leads through CSV File if they are set to subscribe (this can be enabled or disabled).

Automation in MailBluster is a paid feature, and hence, MailBluster does not brand itself on these emails. There is no way to send automated campaigns without any cost.

This is how Automation works in MailBluster:
When a lead subscribes to your brand, a subscription event occurs. At that time, the system checks if you have any activated workflow that should get triggered by the subscription event. If an activated workflow is there, the lead will start its journey by following the workflow steps. When the lead subscribed, if no workflow is activated, the event won’t trigger any workflow. So, the workflow should be active before the lead subscription happens.

If you change the workflow in Automation, the behavior might vary for each lead because all leads won’t start the workflow at the same time and different leads will be in different steps based on when they started the workflow. If a lead hasn’t passed the newly added step, it will be eligible for the step. And the leads who already completed the workflow will not be eligible for the new steps.

The campaign management and campaign reports can be found inside the workflow of Automation.