If you need to update your Billing/Invoice details, you can do it easily from your account dashboard. Updating these details ensures your invoices reflect the correct billing address, company name, and other required information.
To change the billing address, please navigate to your Brand >Billing > Invoices page, hit the 3 dot ellipsis button of your desired invoice, and click Download invoice button.
Now update the “BILL TO” section, and click Download. Then print it. Here is the sample screenshot:
If your billing card is not accepted in MailBluster, the most likely reason is that it doesn’t support international payments in Stripe or USD ($). Another common reason is that your bank requires approval before allowing the payment.
You can safelytrust MailBluster with my card information because your billing details are never stored on our servers. Instead, all card data is encrypted and securely managed by Stripe, our trusted payment partner. This means no one from MailBluster—including development, marketing, or support teams—can access your credit card details.
More than 16,000 users have already added their cards without issues, showing the reliability of our system. MailBluster also complies with GDPR regulations, so you can feel confident that your sensitive data is protected at every step.
To remove existing billing card and add new card in MailBluster, first add a new billing card to your account. You cannot delete your current card until you add another one.
Once you add the new card and set it as Primary, you can easily remove the old billing card. This ensures that your account always has an active payment method.
Here you will learn how to check your MailBluster Brand current subscription plan and access the upgrade options.
Please note that this is brand-specific. To check your current plan, go to Brand > Billing > My Plan, where your active plan will be highlighted as “Current Plan.“
To set up payment method for each of your brand, first you need to go to your Brand. Then go to Billing > Payment methods and click Add new.
Now, you can add your preferred payment method by clicking anyone: Credit Card, Bank or 1-click checkout with Link.
It is also possible to have different billing information for each brand. You can set up unique billing details for each brand, and the invoices will reflect the corresponding information accordingly.
You can find all your monthly invoices under your Brand > Billing > Invoices in MailBluster. You can check whether the payment has been made successfully or the payment status is still pending.
You can also view legacy invoices (if there is any) by clicking on ‘view these legacy invoices here‘ as shown below.
Here is an example of legacy invoice lists which can be found in your Brand in MailBluster.
If your user role is set to Manager in your brand, you won’t have sufficient permissions to view the billing page. Please ask your brand admin/owner to change your role to Admin.
First, go to Settings > Users and then click Change role.
Select Admin and then click Change role.
Please note: Only the Brand Owner/Admin can change user roles.
Once that’s done, you’ll be able to access the Billing page from the MailBluster Brand > Billing section.
Currently, our system does not support the generation of invoices on a month-wise basis, such as from January 1st to January 31st or February 1st to February 28th.
Invoices are generated based on the purchase date of your billing plan. For instance, if your billing plan was purchased on January 5th, the next invoice will be generated on February 5th, and this cycle will continue on the same date each subsequent month.
To find the old invoices (legacy invoices), you need to go to your Brand > Billing > Invoices then scroll to bottom and click on view these legacy invoices here as shown in the screenshot below.
MailBluster now provides a 10-day payment buffering period for users with unpaid invoices. During this grace period, you can pay your pending invoices before your email-sending capabilities are paused.
This feature helps users who may face temporary difficulties in making payments.
Important: If the unpaid invoice is not settled within 10 days, your MailBluster account will be locked, and email-sending functionality will be restricted until payment is completed.
If you see a MailBluster Pro annual renewal charge on your billing statement, it means your subscription was still active when it auto-renewed. MailBluster Pro is a yearly subscription that renews automatically unless you cancel it in advance.
To avoid future charges, you can cancel your subscription at any time. Simply go to your MailBluster Brand> Billing>My Plan, and click Cancel Plan. Once canceled, your subscription will not renew at the end of the current billing period.
If your subscription wasn’t canceled before the renewal date, the system automatically processes the annual charge. That’s why you’re seeing this charge appear on your billing statement.
You can pay your due invoices directly by clicking the ‘Pay invoice‘ button in your MailBluster Brand under Billing > Invoices (see the screenshot below).
This way, you won’t need to request a payment link from MailBluster Support team every month.
MailBluster supports manual payment through Link. You can get link for unpaid invoices in MailBluster using Link. Link is a product of Stripe. Link is a feature that provides a streamlined, secure, and quick checkout experience for customers.
It allows users to save their payment details with Stripe for faster checkouts on any site that supports Link.
To access it, navigate to Brand > Billing > Payment methods > Add new, where you’ll find ‘Secure, 1-click checkout with Link‘.
No, MailBluster does not charge any VAT from its customers. There are also no hidden charges in MailBluster. This means there areno MailBluster VAT charges, ensuring fully transparent billing for all users.
MailBluster uses a secure protocol for payment methods, so it does not automatically charge each month. Instead, it always asks for your permission before processing payments.
If you face payment issues, click the “Pay Invoice” button to manually complete the payment of unpaid invoices. MailBluster also gives you a 10-day grace period. During this time, you can keep sending campaigns, but you must pay the invoice within 10 days to continue.
If you experience any issues with the payment process next month, please record the payment attempt and share it with the Support Team.
The MailBluster free sending quota error message “To send emails beyond our free sending quota, please upgrade your plan” occurs when you are using the Starter plan and have reached the 3,000 email limit. You can check your account usage page to confirm if you’ve used all your allotted emails.
To send additional emails, you need to upgrade your plan.
Please Note: This error is not brand-specific and applies to all free plan users.
MailBluster charges per email in addition to AWS fees and the yearly subscription cost because it provides more than just email delivery.. While AWS manages the sending of emails, MailBluster provides tools for campaign creation and management, lead segmentation, email performance tracking, and more. The per-email charge covers these additional features and the value that MailBluster adds to AWS’s infrastructure.
Here’s a breakdown of the charges:
Subscription Fee ($60/year for the Pro plan): This annual charge unlocks advanced features like Automation, Pro templates, and more.
Pay-as-you-go Fee ($0.60 per 1,000 emails): This usage-based charge is billed monthly based on your email-sending activity.
Other Benefits:
No MailBluster branding in email footers, unsubscribe pages, and double opt-in emails.
Access to professional email templates.
Ability to create and export custom lead fields, leads, and reports.
If you’re on the Pro plan, you’ll need to pay both the annual subscription fee and the monthly usage fee.
