Reports
The email open rate for email marketing indicates the percentage of recipients who opened the email. For example, if your...
Account
At the primary stage, it’s crucial to create a MailBluster account. To begin, ensure you’re signed in to your Gmail...
Spam/Bounce
In email marketing, a “transient bounce,” also known as a “soft bounce,” refers to a temporary failure to deliver an...
Segments
A segment in leads or email IDs refers to a categorized group within your email list. It’s like creating smaller...
Billing
To change the billing address, please navigate to your Brand > Billing > Invoices page, hit the 3 dot ellipsis button...
Account
Two-factor authentication (2FA) in MailBluster is a security process that requires two different forms of identification to access MailBluster account....
Leads
For Single Lead (email ID) update: To add the first name to individual leads, you need to navigate to Leads...
Integration
You need to generate the API key in MailBluster if you want to integrate your app/website with MailBluster. To generate...
Campaigns
A campaign is like a special email you send to a bunch of people. You get to make it look...
Forms
A form is like a digital questionnaire or a way for people to share their information with you. It’s typically...
Reports
The click rate is the percentage of people who clicked on any link within your email, relative to the total...
Segments
If you need to create segments on leads based on certain conditions like Campaign activity, Date added, Ecommerce activity, Tags,...
Brand
A brand refers to the name of your organization, company, or product that you need to define after creating a...
Integration
The default rate limit for MailBluster Developer API is 10 requests/second and 100 requests/minute....
Templates
An email template is like a pre-designed, ready-to-use layout for your email messages. Instead of starting each email from scratch,...
Templates
With a drag-and-drop email builder, users can create and choose from multiple email templates, modify content, include images, and add...
Integration
Lead hash is the md5 encrypted value of lead’s email. To obtain the MD5 hash value of your lead’s email, you...
Segments
If you want to slice your total recipients into multiple segments then you can use A/B testing segments, where each...
Integration
You can find information on the MailBluster Developer API by visiting the MailBluster documentation site. Navigate to the Developer API...
Integration
A CORS error occurs when you make a request from an HTML form submission or an AJAX call. This happens...
Integration
You cannot update multiple leads using MailBluster Developer API.Only single lead can be added at a time. Same goes for...
AWS
Amazon Web Services (AWS) is like a huge virtual toolbox provided by Amazon. In this toolbox, you have all sorts...
Account
To change password of your MailBluster account, first go to your Username on the top right corner and click My...
Segments
In email marketing, a static segment is a predefined group of contacts that does not change unless manually updated. Unlike...
Templates
To create a simple Template in MailBluster, first you need to go to your Brand > Campaign > Built-in templates...
Campaigns
Draft Campaigns can easily be edited in MailBluster. To edit a campaign, simply click on the 3 dot ellipsis. Then click...
Integration
MailBluster Developer API is not designed for sending and receiving emails, such as bulk emailing. However, it allows you to...
Templates
Drag your mouse cursor over the image content and click on it. Then, scroll down to the “General” section where...
Campaigns
You can rename these type of campaigns Draft/Sent/Cancelled/Failed in MailBluster. First go to Campaigns. Then click on 3 dots (…)...
Integration
MailBluster by default, sends email at 90% rate. If a user requests to lower the send rate through support, then...
Reports
You are sending HTML emails, and the HTML content may not be supported by all email providers. You can test...
Segments
To create Static Segment, you need to go to Brand > Segments and click Create New. Then click on Static...
Reports
The click-through rate is the percentage of people who clicked on a link within your email, but this is calculated...
Campaigns
You can easily duplicate campaigns within the same Brand or across different Brands under the same account. To duplicate a...
Segments
A tag is a label assigned to leads to identify or categorize them as a group. By assigning single or...
Spam/Bounce
In email marketing, a “permanent bounce” refers to the situation where an email cannot be delivered to a particular recipient,...
Campaigns
Let’s assume that you’ve completed all of the prerequisite steps before sending email campaign from MailBluster and have already designed...
Campaigns
To edit an already scheduled campaign, just click on the scheduled campaign first. You will notice that the Status of...
Integration
MailBluster can be connected to your Website Forms using these three ways: 1. Using MailBluster developer API If you have...
Templates
Once you’ve selected a predefined template or created a new one, go to the “Body” section and increase the “Content...
Templates
If you want to replicate a template into a specific brand, this feature is perfect for you! It allows you...
Templates
MailBluster has 3 types of Editors: MailBluster does not have a built-in Templates gallery for HTML editor and WYSIWYG editor....
Billing
To add a billing card to your MailBluster Brand, go to your your specific Brand and then click on Billing...
Reports
Open rate and click rate are metrics commonly used in email marketing to measure the effectiveness of email campaigns. While...
Segments
The custom fields in MailBluster are designed for string data types.It is not designed for date and time. So you...
Integration
If your app or website is built using WordPress, you can take advantage of the MailBluster WordPress plugin. Simply install...
Brand
Please navigate to your username > My brands. Then click on Create Brand And, fill up the details of the...
Leads
To update individual lead information in MailBluster, you need to go Leads section. Then select any lead (email id) by...
Billing
If you’re unable to add a Billing card (Credit or Debit) to MailBluster, then most probably your billing card doesn’t...
Billing
Your billing card details are safe with MailBluster! We don’t keep them; they’re encrypted and stored securely by Stripe, the...
Brand
If you want to remove your MailBluster Brand, contact our Support Center. Tell us the Brand name or Brand domain...
MailBluster
MailBluster is an email marketing platform that uses Amazon Simple Email Service (SES) for sending high-quality marketing emails and newsletters....
Pricing
MailBluster doesn’t offer any Free plan. While it doesn’t offer a free plan, you can test the platform with the...
Pricing
MailBluster has two plans: Starter and Pro. The Starter plan will allow you to send 3,000 emails one time only...
Pricing
First, sign in to your MailBluster account. Then, go to Brand > Billing > My Plan and check the section...
Pricing
The Pro plan of MailBluster is a combination of Prepaid and Postpaid service. You will be required to add a...
Pricing
Once your “Starter” plan exceeds 3k, you will not be able to use this plan. You have to switch to...
Reports
Increasing the Click Rate in email marketing involves several strategies focused on improving the content, design, and targeting of your...
Reports
Regarding the difference between “Clicks” and “Unique Clicks”: Total clicks and unique clicks can be found under your Brand >...
Segments
Lead Count is actually the total number of leads inside the particular segment, whereas Subscriber Count is the total number of leads...
Segments
You can segment your leads based on Tags in MailBluster. Suppose you have Leads from “US” and leads from “ASIA”. You...
Segments
To create a segment based on date added, you need to use Standard Segment. First go to your Brand >...
MailBluster
The following features are currently present in MailBluster:...
MailBluster
Email marketing is a digital strategy that involves sending emails to a group of people, typically potential or existing customers,...
Billing
You can add multiple billing cards in MailBluster. But you cannot remove your existing card unless you add another billing...
Account
If you forget your MailBluster Account password and can’t sign in to MailBluster, then please Reset it using the Forget...
MailBluster
Using MailBluster alongside Amazon SES offers several key benefits that can significantly enhance your email marketing efforts: Overall, using MailBluster...
Pricing
If you haven’t used the 3k free email quota included in the “Starter” plan, you can still access it by...
Campaigns
To cancel a schedule campaign, first make sure that your campaign is in Scheduled state as shown below. Click on...
Reports
MailBluster uses Amazon SES and Amazon SNS to efficiently track all email events, providing comprehensive email tracking capabilities. MailBluster generates...
Brand
To change your brand email address (also known as the ‘sender email address’) in MailBluster, go to Brand > Settings...
Campaigns
To archive a campaign, simply click on the three-dot ellipses next to your desired campaign in the Campaigns list. Then,...
Integration
The following are the guidelines on how to embed your created form using WordPress Custom HTML: You are now done....
Integration
First, go to the admin panel of your WordPress site. Click on “Plugins,” then type “MailBluster” in the WordPress plugin...
Reports
The following are the metrics shown in the Report section of MailBluster for any campaign. Here is a brief description...
Pricing
Yes, you have to pay a subscription fee of $60 per year (equivalent to $5 per month) for each brand...
Billing
To set up payment method for each of your brand, first you need to go to your Brand. Then go...
Spam/Bounce
In your campaign Report section, you will find a metric called Bounce Rate. It shows the percentage of emails that...
Segments
To create a standard segment using campaign activity. First, you need go to Segments, then click on Create new. Then...
Segments
First of all, you need to check whether there are custom fields present in Fields. If not, then you need...
Account
To check your Free Quota Usage throughout your Brands inside your MailBluster Account, first sign into your MailBluster account, then...
Account
Your MailBluster Starter plan is one time only and will not refresh its 3k free emails after you fully consumed...
Billing
You can find all your monthly invoices under your Brand > Billing > Invoices in MailBluster. You can check whether...
AWS
Amazon Simple Email Service (Amazon SES) is a service that helps businesses, developers and email marketers send emails easily and...
AWS
An AWS Region is a geographical area where AWS has established data centers and network infrastructure to provide its cloud...
Reports
In bulk email sending reports, it might seem unusual for the number of clicks to exceed the number of opens,...
Integration
First you need to go to WordPress site and search for MailBluster for WordPress plugin. Download the MailBluster for WordPress...
AWS
AWS Reputation Metrics is a feature within Amazon SES (Simple Email Service) that helps you monitor the health of your...
Integration
Yes, it is possible to connect WooCommerce with MailBluster using the WooCommerce Plugin, Bit Integrations Plugin and the MailBluster API...
Segments
Yes, it’s possible to create a segment without the bounced leads. To do this, go to Segments > Standard Segment...
Leads
Importing leads, subscribers, or email addresses to MailBluster is pretty simple. You’ll need a file that supports Comma Separated Values...
Templates
To add links in your email content, go to Content editor (Drag and drop editor) of MailBluster. Highlight the text,...
Reports
If you change any configuration on your Amazon SES Dashboard other than the recommended settings suggested by MailBluster, then MailBluster...
Reports
Click Performance refers to the tracking and analysis of how recipients interact with links in your email campaigns. It shows...
MailBluster
The Starter plan of MailBluster allows you to send 3000 emails one time only for each account. You will be...
Segments
MailBluster does not allow duplicate leads (emails) within a brand. This means that if you have 10 segments, a lead...
AWS
Amazon Simple Notification Service (Amazon SNS) is a managed service that facilitates the delivery of messages from publishers (producers) to...
Reports
According to Amazon SES’s best practices, it’s recommended to keep your bounce rate below 5% and your complaint rate below...
Forms
A signup form is used to join or register for something, like a service, a website, or a newsletter. It...
Billing
To check the old invoices (legacy invoices), you need to go to your Brand > Billing > Invoices then scroll...
Segments
Basically, the count in a segment is not always synced in real-time. It gets updated when you open or update...
Integration
WooCommerce is a popular open-source e-commerce plugin for WordPress. It enables users to create and manage an online store with...
AWS
MailBluster uses Amazon SNS to track the emails you send and generate campaign reports based on the tracked events. Hence,...
Forms
In email marketing, a Popup form might refer to a type of form that pops up on a webpage to...
Reports
If you go to your Brand > Report section, you will see all the campaigns for which reports are available....
Segments
You can identify the remaining leads from the failed campaign by using the conditions shown below for the Standard segment....
Spam/Bounce
Amazon Web Services (AWS), which offers a reliable bulk email service called AWS SES. It had a hard bounce rate...
Spam/Bounce
If you want to remove all the bounced email addresses from your campaigns, you need to create a Standard Segment...
AWS
To connect your AWS Account with MailBluster you can check out this step by step guide. Please make sure you...
Brand
You can create unlimited number of Brands under one MailBluster Account free of any charges. There are no restrictions and...
MailBluster
If you are on Pro Plan of MailBluster, then you will avail these additional features along with the features present...
Segments
You can create a segment with the leads added on that specific date, then go to the segment and bulk...
Leads
To import leads with Tags, first you need to sign in to MailBluster > Brand > Add new > Import...
Leads
To assign Tags to individual lead, first you need to go to Tags and click on Create new. Enter the...
Leads
If you would like to tag multiple contacts simultaneously, there are two ways to go about it: 1. Adding tags...
Pricing
Upgrading to the Pro plan, as shown below, and leaving ‘Remove MailBluster branding’ from any campaign unchecked will not enable...
Leads
The CSV file size limit is 10 MB, so you cannot upload a CSV file larger than 10 MB. However,...
AWS
No, MailBluster uses Amazon SES to send out all your email campaigns. That is why an AWS account is a...
Segments
Yes, you can identify leads that haven’t opened or viewed your specific campaign by creating a Standard segment and then...
Segments
1. You can use tags or segments to group your leads. Here we have used Tags in MailBluster. First click...
Leads
You can store unlimited number of subscribers/contacts/email IDs/leads under any Brand in MailBluster. Also, there are no hidden cost or...
Pricing
After upgrading to the Pro plan, you can add MailBluster branding to your campaigns simply by leaving the ‘Remove MailBluster...
Pricing
MailBluster pricing does not include Amazon SES Fees. Amazon will charge you separately on your Amazon account according to the...
Pricing
The Free tier of Amazon SES allows you to send up to 3,000 emails per month without charge for the...
Spam/Bounce
If you want to remove all the complaint mail addresses from your campaigns, you need to create a Standard Segment...
Spam/Bounce
Cleaning your email list is essential for maintaining high deliverability rates, improving engagement, and reducing bounce rates. You can use...
Spam/Bounce
A list-unsubscribe header is a field in the header of an email, which adds an “Unsubscribe” link or button in...
Leads
To get the total subscriber count of leads, navigate to your Brand > Leads > View All. Then, under ‘View...
Spam/Bounce
Domain reputation means emails from your sending domain (SPF and DKIM) are less likely to get filtered to a recipient’s...
Campaigns
If you want to change the width of your email campaign, then open the campaign first. Then edit the campaign...
Segments
You can’t directly view leads that are not part of any tag. However, you can create a standard segment (group...
Leads
To get the unsubscriber count of leads in any brand, navigate to your Brand > Leads > View All. Then,...
MailBluster
The number of emails you can send each day depends on your Amazon Web Services (AWS) account, specifically through Amazon...
Campaigns
The maximum content size of an email campaign is is 120KB. You should not exceed this limit....
Integration
Pabbly is an integration tool that allows users to automate workflows between different applications without any coding. It helps connect...
Integration
Make (formerly Integromat) is a visual, no-code automation platform that allows users to connect and automate tasks across various apps...
Billing
MailBluster is now allowing a 10-day grace period for users to pay any unpaid invoices before pausing email-sending capabilities. This...
Pricing
The calculation for SNS is a bit complex. MailBluster uses the HTTP/s Endpoint notification delivery type, which costs $0 for...
Templates
Built-in templates allow you select a wide range of pre-designed templates from the Templates section. These templates are available in...
Campaigns
We found that some subscribers with strict security settings, such as those with .edu or .gov domains, may trigger automatic...
AWS
When you create an AWS Account, you need to add a new payment card to your AWS account and an...
Billing
You can pay your invoice directly by clicking the ‘Pay invoice‘ button in your MailBluster Brand under Billing > Invoices...
Pricing
For sending every 1000 emails, MailBluster will charge you $0.6.If you send only 1 email, then MailBluster will charge you...
Integration
Integrately is a cloud-based automation platform designed to connect apps and services to streamline workflows and reduce manual effort. It...
Integration
Integrating Zapier with MailBluster is straightforward, though it requires using a few external apps. Since Zapier currently does not have...
MailBluster
You can refresh the Amazon SES usage box as shown below: But if it wasn’t updated, then most of the...
Campaigns
Query string is a tail added onto a URL that carry information from one page to another. To understand query...
MailBluster
You won’t be able to send any test email or bulk email from MailBluster while your AWS Account is in...
Leads
To unsubscribe leads in bulk, you need to go to Leads section first, then click on the highlighted checkbox. After...
Leads
To export Leads from MailBluster, you need to go to Leads section, and click Export all. A popup dialog box...
Brand
MailBluster has three predefined roles: admin, manager, and viewer. You can assign users to one of these roles. But you...
Brand
As a Brand owner in MailBluster, you can add unlimited users to your Brand without any restrictions, provided you have...
Brand
MailBluster has three predefined user roles or types of users: Viewer, Manager and Admin. You can assign any user to...
MailBluster
Yes, you can send test emails from MailBluster even if you exceed the limit of free emails under Starter plan....
Segments
Yes, you can resend a campaign to leads who did not open or view your initial campaign. First, create a...
Campaigns
MailBluster branding is enabled by default for all the emails campaigns if you are using the Starter plan. Once you...
MailBluster
If you haven’t received the MailBluster verification/confirmation/activation link through email, please check your ESP (Email Service Provider)’s promotional tab, spam...
AWS
AWS requires credit card information to verify all new accounts, including those signing up for the free tier. Providing a...
Leads
Deleting lead individually To delete a single lead from MailBluster, go to Leads, then select any lead by ticking the...
Account
Now you can change the email address of your MailBluster Account by yourself. Just follow these steps accordingly: Now sign...
Spam/Bounce
Many mailboxes now use security protocols to protect recipients from spam and malicious messages. One such practice involves email providers...
Reports
To export a campaign report, you need to go to Reports section. Then click on the Campaign name of your...
Reports
In the screenshot, these numbers indicate how many times each lead clicked, as well as how many links were clicked....
Reports
In email reports, it’s common to see discrepancies between the user agent information for ‘Opens’ and ‘Clicks.’ The difference you’re...
Campaigns
If your Amazon SES send rate is 14 emails/sec and by default, MailBluster operates at 90% of the send rate,...
Campaigns
Double opt-in is a process where, after you subscribe for an email or newsletter, you receive an email asking you...
Templates
MailBluster offers a wide range of email templates to help you create professional and effective email campaigns. However, it’s important...
Campaigns
MailBluster has the ability to send test emails before sending email campaigns to bulk leads. You can send a test...
Campaigns
To send test email using merge tags from your Brand, first go to Fields. Then create two custom merge tags...
Campaigns
MailBluster utilizes a double opt-in mechanism to validate subscriber consent. This process ensures that subscribers not only sign up but...
Reports
You need to pass campaign ID at the time of creating order. You can use query parameters with a link...
Spam/Bounce
To set up Google Postmaster for your Sender Domain, you need to follow these steps. Sign in to https://postmaster.google.com. Then...
AWS
If you don’t have a website on the domain that you verified as the intended sender, you are less likely...
Account
MailBluster now follows a strict policy where only one AWS Account can be connected with only one MailBluster Account. One...
Templates
To insert table, first you need to got to MailBluster Drag and drop editor from Templates or Campaigns. Then drag...
Segments
After sending 50,000 emails within 24 hours, AWS will not allow you to send any more emails that day. Please...
Campaigns
The standard campaign allows you to send individual campaign straight forward without any kinds of conditional triggers or delays. But...
Billing
MailBluster supports manual payment through Link. Link is a product of Stripe. Link is a feature that provides a streamlined,...
Leads
MailBluster does not allow duplicate leads. If a duplicate lead is found, any existing lead information will be updated with...
Integration
Zoho Flow is an integration platform that helps users automate workflows by connecting different cloud applications. With Zoho Flow, you...
Reports
After sending a campaign, you can track how many people have unsubscribed by viewing the campaign report, as shown in...
Campaigns
You can send plain text using MailBluster if you use the WYSIWYG editor.Plain text with emojis are also possible to...
MailBluster
MailBluster doesn’t have any domain tracking mechanism. Because of this, the MailBluster Report does not separately list the number of...
Forms
To create Pop-up Form, first you need to go to Forms. Then Click on Create new. Select Pop-up form State...
Forms
To create Inline Form, first you need to go to Forms. Then Click on Create new Select Inline form State...
Integration
Salesforce is a cloud-based Customer Relationship Management (CRM) platform that helps businesses manage customer interactions, sales, marketing, and support processes....
AWS
Amazon SES pricing and its charges are based on the total emails sent out from your AWS account each month....
Account
If you want to transfer your Brand from one email address to another, please contact MailBluster Support. Our Tech team will...
Integration
Salesforce is a cloud-based Customer Relationship Management (CRM) platform that helps businesses manage customer interactions, sales, marketing, and support processes....
Spam/Bounce
Gmail and Yahoo Mail have introduced a new set of requirements for senders regarding the protection of user inboxes, which has taken...
Spam/Bounce
When a recipient of your email campaign clicks the spam button (or its equivalent, such as “junk” button) in their email...
AWS
You need to select the AWS region that best suits you according to your subscribers’ location. Remember to choose this...
Spam/Bounce
You need to check whether your DNS records (DKIM, SPF, DMARC etc) are configured correctly or not. Sometimes ISPs (Internet...
AWS
To move out of the sandbox, you need to request Amazon SES from your AWS Account. Here is a tutorial...
Segments
Create standard segment for the undelivered emails based on the following conditions mentioned in the following screenshots: The standard segment...
Spam/Bounce
First, please ensure the DKIM, SPF, and DMARC records of your sender domain are set up and working properly. You...
AWS
In sandbox mode, you will not be able to send any emails from MailBluster. So you need to sign in...
AWS
You won’t be able to send any bulk emails from MailBluster while you are in sandbox mode. Also, in Sandbox...
Pricing
To cancel your current MailBluster plan, first go to your Brand > Billing > My plan, and then click on...
Leads
If you want to update the existing leads of your brand from Google Sheets, the best way is to import...
Billing
No, MailBluster does not charge any VAT from its customers. There are also no hidden charges in MailBluster....
Campaigns
To create a new campaign, first you need to go to your Brand > Campaigns and the click on Create...
Leads
MailBluster does not allow sending emails to purchased lists and strongly discourages uploading or importing purchased lists from third parties....
Leads
You can only view the number of subscribers for your Brand over a time period of 24 hours only on...
Forms
Before you want to add Custom Field to your Forms, you need to insert new custom field by clicking Add...
Campaigns
When you personalize your emails, people find them more fitting and unique, leading to more opens and clicks. Making subscribers...
Templates
Yes, absolutely! With our latest update, you can now seamlessly copy content between brands within your MailBluster account. This means...
Leads
If you choose to import and update leads while adding a new tag, the existing leads will be updated with...
Leads
First, go to Leads and search for or select the specific lead. Then, click on the Lead > Activity tab....
AWS
Amazon SES Sandbox or AWS Sandbox is a limited environment where new SES (Simple Email Service) users are placed when...
AWS
I would suggest you to request AWS again to move your AWS Account out of the sandbox environment. This may...
AWS
If your AWS account is brand new, AWS takes some time to verify your account and then activate it. You...
Templates
Yes, MailBluster allows adding a CTA button that calls the given phone number.To do this, set the button’s action type...
Leads
To check ecommerce activity on any lead, go to Leads section, then click on any lead. There is an ecommerce...
Spam/Bounce
Whether your emails are delivered to your customers’ Promotions tab or their Inbox is typically determined by mail services such...
Spam/Bounce
No one knows the algorithm that Gmail uses to categorize emails. We can suggest some best practices to follow to...
Leads
You can import leads to two kinds of already created segment: A/B testing segment and Static segment. You cannot import...
Spam/Bounce
Using HTTPS links in your email campaign should resolve the “suspicious link” issue. If the issue still persists, then you...
Campaigns
MailBluster has three types of email editors which you can use to compose your email campaign: 1. Drag and drop...
Campaigns
You can share your already sent campaign very easily with anyone using MailBluster share campaign feature and view it in...
Campaigns
To add an unsubscribe link in your email campaign using MailBluster’s Drag and drop Editor. First you need to go...
Automation
Automation in email campaigns acts like a helper that sends emails automatically based on specific triggers, such as when new...
Brand
Each Brand in MailBluster represents a unique business or organization. So, if you have multiple Brands in MailBluster and want...
Leads
Override lead means that when a lead is added to the brand, any existing lead information will be updated with...
Campaigns
To set Unsubscribe URL using HTML Editor, use this Unsubscribe URL merge tag: {{unsubscribe_url}} The HTML code should be this:...
Segments
It’s not possible to send campaign to multiple segments at a time. However, you can easily create a new segment,...
Brand
It seems that Brand A was not created by you, while Brand B was created by someone else. MailBluster allows...
Campaigns
To set Unsubscribe URL using WYSIWYG Editor, first select your WYSIWYG Editor from Campaign > Content. Once the editor opens,...
Brand
It is only possible to remove MailBluster branding from Double Opt-in emails if you use the Pro Plan. The Pro...
Forms
MailBluster Forms uses Google reCaptcha V3, which does not display a checkbox to confirm human interaction. Instead, it uses an...
Pricing
The Pro plan has two pricing components that run simultaneously:1. Subscription fee: This unlocks MailBluster Pro features and is charged...
Forms
If you are getting this error message: or, this one: Then you should not place your entire Website URL in...
Account
In MailBluster, it’s not possible to add secondary or additional email addresses for notifications or other purposes. Only one email...
Account
Repeated retry attempts may exceed the maximum retry limit, resulting in the error message: ‘You have exceeded the maximum number...
Spam/Bounce
Please contact our Support Center first for reporting any spam, complaint or abusive emails. You need to share the following...
Leads
Deprecated means that in future versions, we may remove this information. This information cannot be used in MailBluster; we only...
Spam/Bounce
Leads who subscribe with double opt-in enabled will be marked with the waiting status. It means that they received an...
Forms
Currently, MailBluster doesn’t support creating landing pages directly. However, you can easily connect MailBluster to a subscribe form using MailBluster’s...
Campaigns
You might see this error after you have created a campaign, selected a segment, and clicked the Send Campaign button....
Campaigns
MailBluster sends only one campaign at a time. If your campaign is in the waiting state, it means another campaign...
Forms
There is no such side by side Adding Fields option in Forms right now. Apologies for the limitations of MailBluster....
Integration
MailBluster does have Gravity Forms integration option. The Gravity Forms Webhooks add-on allows you to send your form data from...
Brand
Mailbluster use it’s default base URL for your subscribe, unsubscribe and web version page. If you want to change the...
Leads
Field A field is a feature in MailBluster (under MailBluster > Fields) which allows users to place fixed values or...
Reports
As far as we know, MailBluster uses Amazon SES along with Amazon SNS to track email events. When an open...
AWS
The message you received indicates that Amazon SES did not send your email because the recipient’s address is on the...
Segments
Currently, creating a standard segment with built-in fields (e.g., email addresses ending with me.com, icloud.com, mac.com) is not supported. Standard...
Leads
To create Custom Field in MailBluster, go to Fields section and then click on Add new. Enter Field label and...
Campaigns
Sending high-volume emails requires attention to several factors such as email content quality, sending volume patterns, target audience, and sender...
Spam/Bounce
A gradual decrease in open rates in your campaign can be attributed to several factors. Here are some common reasons:...
Segments
To create a Standard Segment based on ecommerce activities, you need to click on Segments > Standard segment then use the following...
Spam/Bounce
It’s quite difficult to accurately find the actual reason behind the gradual decrease of open rate in your campaign. For...
Segments
You can’t create Standard segments for leads that have bounced in more than one campaign in MailBluster. We are adding...
Automation
MailBluster has a basic automation feature. Using this, you can automatically send emails (or a sequence of emails) to your...
Automation
MailBluster has basic automation. Using the automation feature, you can send a sequence of emails to your recipients when a...
Leads
The maximum character limit for the lead field is 50 characters. Custom fields can also be a maximum of 50...
Integration
MailBluster doesn’t provide direct sync support for the Shopify website yet. But you can integrate MailBluster into Shopify using these...
Integration
You can use MailBluster with OpenCart using a 3rd party tool called Make (formerly known as Integromat). The following link...
Brand
When you set the Unsubscribe redirection URL from Settings > Custom URL, it will redirect the receiver to MailBluster default...
Automation
Currently, MailBluster has basic automation with two available triggers. One trigger allows the leads to get automated emails while being...
Automation
Reports for Automation emails are generated inside Automation section. To track these campaigns under Automation, you need to check your...
Campaigns
If you are getting this error message, ‘Link/URL used in campaign content must be a maximum of 1000 characters long,’...
Integration
Gmail annotations are additional details you can add to your promotional emails, such as special deals, expiration dates, and discount...
Integration
We have the following community plugins for MailBluster: C#: https://github.com/marthijn/Sidio.MailBluster PHP Laravel: https://gitlab.com/axazara/package/mailbluster-laravel These links are independent of MailBluster and are not...
Forms
First you need to enter the name of the website in the forms where you want the form to be...
Reports
MailBluster can generate an ecommerce report, but you need to provide the ecommerce data using the developer API. Learn details...
Campaigns
If you choose to proceed with a new email domain, implementing a proper warm-up strategy is essential. Start by sending...
Templates
Pro templates are the exclusive templates that only Pro users can use to compose their email campaigns and send to...
Automation
A Welcome Email in email marketing is the first message sent to new subscribers who have just signed up for...
Campaigns
You can store images on MailBluster server. You can do it by using the Drag and drop editor. Please check...
Segments
To create segment by multiple groups of criteria in Standard Segment, first go to Fields. Then click on + Add...
Reports
In Campaign Report, the Orders refers to the total number of unique products sold, while Revenue reflects the total income generated from the sale...
MailBluster
MailBluster doesn’t provide a report detailing the number of clicks a specific link received. You can only view the total...
MailBluster
MailBluster does not provide any IP addresses. MailBluster and Amazon SES are separate entities. MailBluster utilizes Amazon SES to send...
MailBluster
MailBluster sends all the marketing emails through Amazon Simple Email Service (Amazon SES) with the help of the verified, approved,...
Leads
MailBluster has Custom Merge Tags that can be used in Leads, Email Subject as well as Email Body. Now with...
Forms
First, prepare the form in MailBluster that you want to embed on your website. In this example, we have already...
Leads
When a lead’s Subscription status is ‘Unsubscribed” but their Double Opt-In status is ‘Confirmed’, that means that the lead initially...
Forms
You can not add Segment to a Form. But you can add Tag in a Form so the leads coming from...
Leads
Here are three things you need to consider: 1. Increase in Email List Size: Have you experienced a significant growth...
Leads
MailBluster does not allow duplicate email IDs or leads. If a duplicate email ID is found, the lead information is...
Campaigns
The maximum size of any image file is 2MB, which you can upload to your email campaign or template in...
Brand
If the Domain Verification Status fails, then setting up DNS record after that will have no impact because Amazon SES...
Forms
First you need to go to Fields. Then create a custom field for example “Category”. Click Add this field. Here...
Reports
When an email fails to deliver, it can fail due to various reasons such as: 1. Permanent Bounce/ Hard bounce:...
Reports
Some subscribers with strict security settings, such as those using .edu or .gov domains, might generate automatic opens or clicks...
Automation
Automation emails are not eligible for your old leads or while importing the same old subscribed leads. It is only...
Forms
When an already subscribed lead enters their email address again it will shows a success message based on the preferences...
Forms
You can not change the borders of Focused Field in the editors of MailBluster. However, if you wish to do...
Automation
When you define a campaign with a template in the Automation workflow, that campaign will be sent as marketing email...
Billing
MailBluster uses a secure protocol for payment methods, so it doesn’t automatically charge customers each month. Instead, MailBluster asks for...
Reports
To report email abuse, such as spam, phishing, or other malicious activity, you can follow these steps: 1. Identify the...
Billing
If you are using the free pricing plan, you are allowed to send maximum 3,000 emails from your MailBluster account....
MailBluster
It’s not possible to self-host MailBluster. MailBluster is cloud-based, so you need to sign up with your email address or...
Spam/Bounce
Based on our observations with our customers, seeing an IP address on a spam list is quite common for AWS...
Campaigns
You can add strikethrough in email subject lines using Unicode rather than HTML. You can convert text to Unicode for...
Campaigns
You need to generate a GIF logo first and add it as an image using the Drag and drop editor....
MailBluster
Although Autoresponder is one of our clients’ most frequently requested features, it has yet to be available in MailBluster. It...
MailBluster
MailBluster does not support transactional emails at the moment. MailBluster can only be used for sending marketing emails and newsletters....
MailBluster
The GDPR, or General Data Protection Regulation, is a law about protecting data. It started in the European Union on...
MailBluster
When signing in to MailBluster, if the screen below pops up, instead of typing a random OTP code, just click...
Campaigns
This type of issue generally occurs when you compose Campaign using Copy-Paste technique. To resolve this issue, there are 2 solutions....
MailBluster
MailBluster isn’t built on any platform. Instead, our engineers carefully craft it using the best technical tools available. It’s like...
AWS
The best practice is to create separate IAM users for different Brands in MailBluster. However, one IAM user can be...
AWS
Verifying domain in Amazon SES is the best choice. This is because it will increase the chances of moving out...
Account
If you wish to disconnect your AWS Account from your MailBluster brand, please contact MailBluster Support and request the disconnection....
MailBluster
MailBluster supports the UTF8MB3 character set, a subset of UTF8MB4 (or UTF-8). UTF8MB3, standing for ‘UTF-8 with a maximum of...
MailBluster
MailBluster no longer supports email attachments. We suggest uploading the file to a cloud storage service like Google Drive or...
AWS
You need to verify your sender email address first in Amazon SES before you can use it in your Brand...
AWS
The Senders feature in MailBluster simplifies the management of sender identities and DNS records, eliminating the need for manual adjustments...
Campaigns
If you want to track your email campaigns using Google Analytics, you have to use the Query String option available...
AWS
The Senders feature in MailBluster simplifies the management of sender identities and DNS records, eliminating the need for manual adjustments...
AWS
A sender identity is an email or domain that you plan to send from. When you verify a domain in...
AWS
A custom domain refers to a personalized and unique web address that you can register and use for your website...
Spam/Bounce
It is not possible to disable the process of stopping emails from being sent to leads who receive an error...
Spam/Bounce
You can try these steps to remove your IP address from Sorbs Spam Blacklist: The Sorbs Spam Blacklist allows users...
AWS
1. Sign in to AWS console and go to https://console.aws.amazon.com/ses/ 2. Choose Domains under Identity Management in the navigation pane. 3. Confirm the parent domain of the...
Campaigns
If the number of leads exceed your email sending limit of AWS (and MailBluster if you are under the Starter...
Campaigns
If you copy and paste any links in like this {{http://www.URL.com}} then you will get this error message: The correct...
Campaigns
If you see this error message: Or this one: You need to verify your Sender Email Address in AWS (by...
Campaigns
You must set a preheader text greater than 30 characters long. This is because preheader text is inevitable for any...
AWS
It’s not necessary to set a Custom MAIL FROM domain, but it helps the DMARC record align properly with your...
AWS
In Amazon Simple Email Service (SES), setting a custom MAIL FROM (Return-Path) domain is a feature that allows you to...
MailBluster
MailBluster allows a maximum email content size of 120 KB. If your email exceeds this limit, you will encounter the...
MailBluster
MailBluster does not have a customized white-labeled solution yet.However, our team has plans for releasing a White-label solution soon.It’s in...
AWS
The addition of DKIM should remove the ‘via’ link. If you still face the issue, You must do the following:...
AWS
If your encounter AWS Account’s ability to send email is paused all of a sudden, then you can’t use Amazon...
MailBluster
Sending cold emails through MailBluster is against the terms of use of MailBluster. You cannot send unsolicited emails to a receiver without...
MailBluster
MailBluster prioritizes information security and is dedicated to preserving the confidentiality, integrity, and availability of its systems and information. The...
Billing
MailBluster charges per email in addition to the AWS charges and the yearly subscription fee because it offers additional services...
AWS
If your Amazon SES account has been suspended, it’s essential to review the account’s status and address the underlying issues...
AWS
Hope you have already created an SSL certificate in your server for your sub domain. Now, if Cloudflare SSL encryption...
AWS
If you switch to a new sender domain for your email marketing campaigns, then you need to implement a proper...
AWS
When you created the IAM user in your AWS Account, you didn’t attach the AmazonSESFullAccess policy to the User name...
Brand
To delete a specific user from your Brand, go to your Brand > Settings > Users. Scroll down to remove...
Account
If you wish to delete your MailBluster account, please contact MailBluster Support and request deletion. Be aware that this will...
MailBluster
If you have questions or need technical help with MailBluster, reach out to our support team using one of our...
AWS
When you created the IAM user in your AWS Account, you didn’t attach the AmazonSNSFullAccess policy to the User name...
Spam/Bounce
Even after registering your domain name and email, you might still encounter this issue. Follow these steps carefully to resolve...
Campaigns
If you are facing an error with the CTA button as shown below like the URL is redirecting to a...
Campaigns
If you want to use default Merge Tag in your email campaign because some of your recipients do not have these...
Pricing
MailBluster values the work done by customers who operate as charities and non-profits organizations. In recognition of their efforts, MailBluster...
AWS
If you see the error message ‘invalid AWS secret access key,’ it means the key you are using in MailBluster...
MailBluster
The Official Legal Address of MailBluster is as follows: MailBluster LLC2810 N Church St,PMB 38894,Wilmington, DE 19802, United States, Delaware....
AWS
This happens if the SES and SNS configuration MailBluster created is changed from the SES dashboard in your AWS Account....
AWS
Using a custom MAIL FROM domain keeps you within the AWS infrastructure. According to SES documentation: For an email to...
AWS
Test emails will not show a list-unsubscribe header. If you are sending test emails, consider sending the campaign to yourself...
AWS
All AWS accounts show complaint rates and bounce rates overall. However, they do not show rates for individual email campaigns...
Automation
If you change the workflow, the behavior might vary for each lead because all leads won’t start the workflow at...
MailBluster
You can use the merge tag: Hey {{first_name or “organic users”}} If the first name is Aditya, it will display:Hey...
Your search did not match any of our help questions.
Feel free to contact our
Support
for assistance
Last update: June 4, 2024
To change the billing address, please navigate to your Brand > Billing > Invoices page, hit the 3 dot ellipsis button of your desired invoice, and click Download invoice button.
Now update the “BILL TO” section, and click Download. Then print it. Here is the sample screenshot:
Last update: May 14, 2024
To add a billing card to your MailBluster Brand, go to your your specific Brand and then click on Billing > Payment methods. Then click on Add new.
Select any one of the payment method: Card or Bank from Add payment method. Then click on Add payment method
After entering all the card details, click on Add payment method and your billing card will be added like this as shown below.
If you previously added any billing cards but did not show up here, then you need to click on manage these legacy cards here.
Here is a list of billing cards that were added to this brand before.
Last update: July 11, 2024
If you’re unable to add a Billing card (Credit or Debit) to MailBluster, then most probably your billing card doesn’t support international payment in Stripe or USD ($), or it needs further approval from the bank.
Last update: March 18, 2024
Your billing card details are safe with MailBluster! We don’t keep them; they’re encrypted and stored securely by Stripe, the payment authority we use. This means our development, marketing, and technical support teams can’t access your credit card info. Over 16,000 users have added cards, and MailBluster is fully GDPR compliant, so no need to stress about it!
Last update: March 18, 2024
You can add multiple billing cards in MailBluster. But you cannot remove your existing card unless you add another billing card (in this case you need to add a new billing card). Once you add a new billing card and set it as Primary, you can remove the old billing card easily.
Here is a sample screenshot for your understanding:
Last update: February 5, 2025
To set up payment method for each of your brand, first you need to go to your Brand. Then go to Billing > Payment methods and click Add new.
Now, you can add your preferred payment method by clicking anyone: Credit Card, Bank or 1-click checkout with Link.
It is also possible to have different billing information for each brand. You can set up unique billing details for each brand, and the invoices will reflect the corresponding information accordingly.
Last update: February 5, 2025
You can find all your monthly invoices under your Brand > Billing > Invoices in MailBluster. You can check whether the payment has been made successfully or the payment status is still pending.
You can also view legacy invoices (if there is any) by clicking on ‘view these legacy invoices here‘ as shown below.
Here is an example of legacy invoice lists which can be found in your Brand in MailBluster.
Last update: April 8, 2024
To check the old invoices (legacy invoices), you need to go to your Brand > Billing > Invoices then scroll to bottom and click on view these legacy invoices here as shown in the screenshot below.
Last update: September 26, 2024
MailBluster is now allowing a 10-day grace period for users to pay any unpaid invoices before pausing email-sending capabilities.
This should assist users who face difficulties in paying their invoices.
Please note: If the unpaid invoice is not cleared within 10 days, your MailBluster brand will be locked as shown below.
Last update: September 8, 2024
You can pay your invoice directly by clicking the ‘Pay invoice‘ button in your MailBluster Brand under Billing > Invoices (see the screenshot below).
This way, you won’t need to request a payment link from MailBluster Support team every month.
Last update: July 4, 2024
MailBluster supports manual payment through Link. Link is a product of Stripe. Link is a feature that provides a streamlined, secure, and quick checkout experience for customers.
It allows users to save their payment details with Stripe for faster checkouts on any site that supports Link.
To access it, navigate to Brand > Billing > Payment methods > Add new, where you’ll find ‘Secure, 1-click checkout with Link‘.
Last update: March 18, 2024
No, MailBluster does not charge any VAT from its customers. There are also no hidden charges in MailBluster.
Last update: September 17, 2024
MailBluster uses a secure protocol for payment methods, so it doesn’t automatically charge customers each month. Instead, MailBluster asks for your permission before processing any payments. If you encounter any issues, you can use the ‘Pay Invoice’ button to manually complete any unpaid invoices. MailBluster also now offers a 10-day grace period for unpaid invoices. During this time, you can continue sending campaigns, but you must pay the invoice within 10 days to keep sending emails.
If you experience any issues with the payment process next month, please record the payment attempt and share it with the Support Team.
Last update: April 17, 2024
If you are using the free pricing plan, you are allowed to send maximum 3,000 emails from your MailBluster account. If you navigate to your account usage page, you will see you have already consumed 3,000 emails. That means you need to upgrade your plan to send more emails.
Please Note: This error is not Brand specific.
Last update: September 1, 2024
MailBluster charges per email in addition to the AWS charges and the yearly subscription fee because it offers additional services beyond just email delivery. While AWS manages the sending of emails, MailBluster provides tools for campaign creation and management, lead segmentation, email performance tracking, and more. The per-email charge covers these additional features and the value that MailBluster adds to AWS’s infrastructure.
Here’s a breakdown of the charges:
If you’re on the Pro plan, you’ll need to pay both the annual subscription fee and the monthly usage fee.