How can we help?

Billing

Where can I find my monthly Invoice?

You can find all your Invoices under the Billing section of your Brand in MailBluster. You can check whether the...

Billing

How to update your Billing/Invoice details?

To change the billing address, please navigate to your Brand > Billing > Invoices page, hit the 3 dot ellipsis button...

Brand

Create Brand in MailBluster

Please navigate to your username > My brands. Then click on Create Brand And, fill up the details of the...

MailBluster

What is MailBluster? How it works?

MailBluster is an email marketing platform that uses Amazon Simple Email Service (SES) for sending high-quality marketing emails and newsletters....

Pricing

Does MailBluster offer Free plan?

MailBluster doesn’t offer any Free plan. While it doesn’t offer a free plan, you can test the platform with the...

Pricing

What is the new Pricing Plan for MailBluster?

MailBluster has two plans: Starter and Pro. The Starter plan will allow you to send 3,000 emails one time only...

Pricing

How do I find out which plan I am using?

First, sign in to your MailBluster account. Then, go to Brand > Billing > My Plan and check the section...

Pricing

MailBluster Pro plan pricing and its features

The Pro plan of MailBluster is a combination of Prepaid and Postpaid service. You will be required to add a...

Pricing

What if I reach the 3K emails limit on the “Starter” plan?

Once your “Starter” plan exceeds 3k, you will not be able to use this plan. You have to switch to...

Reports

What is Open Rate?

The email open rate for email marketing indicates the percentage of recipients who opened the email. For example, if your...

Reports

What is Click Rate?

The click rate is the percentage of people who clicked on any link within your email, relative to the total...

Segments

What is a Segment?

A segment in leads or email IDs refers to a categorized group within your email list. It’s like creating smaller...

Segments

What is Standard Segment?

If you need to create segments on leads based on certain conditions like Campaign activity, Date added, Ecommerce activity, Tags,...

Segments

How to create an A/B testing segment?

If you want to slice your total recipients into multiple segments then you can use A/B testing segments, where each...

MailBluster

What are the features of MailBluster?

The following features are currently present in MailBluster:...

MailBluster

What is Email Marketing?

Email marketing is a digital strategy that involves sending emails to a group of people, typically potential or existing customers,...

Billing

Does MailBluster have a payment buffering period?

MailBluster is now allowing a 10-day grace period for users to pay any unpaid invoices before pausing email-sending capabilities. This...

Account

How to set 2FA in MailBluster to secure your account?

Two-factor authentication (2FA) in MailBluster is a security process that requires two different forms of identification to access MailBluster account....

MailBluster

How do I sign up for a MailBluster account?

At the primary stage, it’s crucial to create a MailBluster account. To begin, ensure you’re signed in to your Gmail...

Pricing

If I upgrade to “Pro” plan can I still enjoy the 3k free emails?

If you haven’t used the 3k free email quota included in the “Starter” plan, you can still access it by...

Campaigns

What is a Campaign?

A campaign is like a special email you send to a bunch of people. You get to make it look...

Reports

What is Click-Through Rate?

The click-through rate is the percentage of people who clicked on a link within your email, but this is calculated...

Brand

Delete Brand from MailBluster

If you want to remove your MailBluster Brand, contact our Support Center. Tell us the Brand name or Brand domain...

Campaigns

How to edit a Campaign?

Draft Campaigns can easily be edited in MailBluster. To edit a campaign, simply click on the 3 dot ellipsis. Then click...

Integration

How to generate API key from MailBluster?

You need to generate the API key in MailBluster if you want to integrate your app/website with MailBluster. To generate...

Integration

What is the API rate limit for MailBluster?

The default rate limit for MailBluster Developer API is 10 requests/second and 100 requests/minute....

Reports

Are Open Rate and Click Rate accurate?

Open rate and click rate are metrics commonly used in email marketing to measure the effectiveness of email campaigns. While...

Pricing

Do I need to pay $60/year regardless of how many brands I have?

Yes, you have to pay a subscription fee of $60 per year (equivalent to $5 per month) for each brand...

Spam/Bounce

What is Transient Bounce?

In email marketing, a “transient bounce,” also known as a “soft bounce,” refers to a temporary failure to deliver an...

Segments

What is Static Segment?

In email marketing, a static segment is a predefined group of contacts that does not change unless manually updated. Unlike...

Segments

How to create a Static segment?

To create Static Segment, you need to go to Brand > Segments and click Create New. Then click on Static...

MailBluster

Features present in the Starter Plan of MailBluster

The Starter plan of MailBluster allows you to send 3000 emails one time only for each account. You will be...

Account

How to reset password in MailBluster?

If you forget your MailBluster Account password and can’t sign in to MailBluster, then please Reset it using the Forget...

Billing

How can I download my old invoices from MailBluster?

To check the old invoices (legacy invoices), you need to go to your Brand > Billing > Invoices then scroll...

AWS

What is AWS?

Amazon Web Services (AWS) is like a huge virtual toolbox provided by Amazon. In this toolbox, you have all sorts...

AWS

What is Amazon SES?

Amazon Simple Email Service (Amazon SES) is a service that helps businesses, developers and email marketers send emails easily and...

Reports

How to increase your Click Rate in Email Marketing?

Increasing the Click Rate in email marketing involves several strategies focused on improving the content, design, and targeting of your...

Integration

How could you obtain the lead hash so I can read the lead?

Lead hash is the md5 encrypted value of lead’s email. To obtain the MD5 hash value of your lead’s email, you...

AWS

What is an AWS Region?

An AWS Region is a geographical area where AWS has established data centers and network infrastructure to provide its cloud...

Integration

Why are you getting a CORS error when making requests to the MailBluster developer API from the frontend, and how can you resolve it?

A CORS error occurs when you make a request from an HTML form submission or an AJAX call. This happens...

Segments

What’s the difference between Tags and Segments?

A tag is a label assigned to leads to identify or categorize them as a group. By assigning single or...

Leads

How to add first name/last name to leads?

For Single Lead (email ID) update: To add the first name to individual leads, you need to navigate to Leads...

Templates

What is a Template?

An email template is like a pre-designed, ready-to-use layout for your email messages. Instead of starting each email from scratch,...

Reports

Does MailBluster have email tracking?

Although MailBluster does not generate email tracking by itself, it uses Amazon SES along with Amazon SNS to track all...

Reports

What are the Metrics in Campaign Report?

The following are the metrics shown in the Report section of MailBluster for each campaign. Here are the short description...

MailBluster

Features in the Pro Plan of MailBluster

If you are on Pro Plan of MailBluster, then you will avail these additional features along with the features present...

Segments

How can I set a custom lead field’s type as date?

The custom fields in MailBluster are designed for string data types.It is not designed for date and time. So you...

AWS

How to check Reputation Metrics of your AWS Account?

AWS Reputation Metrics is a feature within Amazon SES (Simple Email Service) that helps you monitor the health of your...

Reports

Why did I receive more Clicks than Opens?

In bulk email sending reports, it might seem unusual for the number of clicks to exceed the number of opens,...

Forms

What is a Form?

A form is like a digital questionnaire or a way for people to share their information with you. It’s typically...

Billing

How to add a Billing Card to your Brand in MailBluster?

To add a billing card to your MailBluster Brand, go to your your specific Brand and then click on Billing...

Segments

What are Lead count and Subscriber count in Segments?

Lead Count is actually the total number of leads inside the particular segment, whereas Subscriber Count is the total number of leads...

Integration

Can I update multiple leads using Developer API?

You cannot update multiple leads using MailBluster Developer API.Only single lead can be added at a time. Same goes for...

AWS

What is Amazon SNS?

Amazon Simple Notification Service (Amazon SNS) is a managed service that facilitates the delivery of messages from publishers (producers) to...

Forms

Can I create a Sign-up Form using Forms in MailBluster?

A signup form is used to join or register for something, like a service, a website, or a newsletter. It...

Reports

Report section is not getting updated/Click rate is showing zero in campaign reports?

If you change any configuration on your Amazon SES Dashboard other than the recommended settings suggested by MailBluster, then MailBluster...

Segments

How to segment leads based on Tags?

You can segment your leads based on Tags in MailBluster. Suppose you have Leads from “US” and leads from “ASIA”. You...

Spam/Bounce

What is Permanent Bounce?

In email marketing, a “permanent bounce” refers to the situation where an email cannot be delivered to a particular recipient,...

Spam/Bounce

How to check Bounce Leads for a certain campaign?

In your campaign Report section, you will find a metric that says Bounced. It shows the number of Bounced Leads...

AWS

Why do I need Amazon SNS?

MailBluster uses Amazon SNS to track the emails you send and generate campaign reports based on the tracked events. Hence,...

Brand

How to change Brand email address in MailBluster?

To change your brand email address (also known as the ‘sender email address’) in MailBluster, go to Brand > Settings...

MailBluster

How many emails can be sent per day from MailBluster?

The number of emails you can send each day depends on your Amazon Web Services (AWS) account, specifically through Amazon...

Segments

How to segment leads based on Date added?

To create a segment based on date added, you need to use Standard Segment. First go to your Brand >...

Leads

How to update individual Lead information in MailBluster?

To update individual lead information in MailBluster, you need to go Leads section. Then select any lead (email id) by...

Leads

How to import leads, subscribers, or email addresses in MailBluster?

Importing leads, subscribers, or email addresses to MailBluster is pretty simple. You’ll need a file that supports Comma Separated Values...

Leads

How to import leads with Tags?

To import leads with Tags, first you need to sign in to MailBluster > Brand > Add new > Import...

Pricing

Will upgrading to Pro plan and adding MailBluster branding to my campaign allow me to send emails at no additional cost?

Upgrading to the Pro plan, as shown below, and leaving ‘Remove MailBluster branding’ from any campaign unchecked will not enable...

Leads

How to assign Tags to individual lead?

To assign Tags to individual lead, first you need to go to Tags and click on Create new. Enter the...

AWS

Connecting AWS account with MailBluster

To connect your AWS Account with MailBluster you can check out this step by step guide. Please make sure you...

Segments

How to create a Standard Segment using Campaign Activity?

To create a standard segment using campaign activity. First, you need go to Segments, then click on Create new. Then...

Segments

How to create a Standard Segment using Custom Fields?

First of all, you need to check whether there are custom fields present in Fields. If not, then you need...

Leads

How to manage Tags in bulk in MailBluster?

If you would like to tag multiple contacts simultaneously, there are two ways to go about it: 1. Adding tags...

Pricing

Can I add MailBluster Branding in my campaign after upgrading to Pro plan?

After upgrading to the Pro plan, you can add MailBluster branding to your campaigns simply by leaving the ‘Remove MailBluster...

Pricing

Does MailBluster pricing include Amazon SES fees?

MailBluster pricing does not include Amazon SES Fees. Amazon will charge you separately on your Amazon account according to the...

Pricing

Pricing plans of Amazon SES

The Free tier of Amazon SES allows you to send up to 3,000 emails per month without charge for the...

Spam/Bounce

Does AWS SES block your SES service when emails are bounced?

Amazon Web Services (AWS), which offers a reliable bulk email service called AWS SES. It had a hard bounce rate...

Spam/Bounce

How to remove Bounced leads?

If you want to remove all the bounced email addresses from your campaigns, you need to create a Standard Segment...

Spam/Bounce

How to remove Complaint leads?

If you want to remove all the complaint mail addresses from your campaigns, you need to create a Standard Segment...

Leads

What is the maximum file size of a CSV file while importing leads?

The CSV file size limit is 10 MB, so you cannot upload a CSV file larger than 10 MB. However,...

Spam/Bounce

How will you clean your email list?

Cleaning your email list is essential for maintaining high deliverability rates, improving engagement, and reducing bounce rates. You can use...

Campaigns

How to rename a campaign?

You can rename these type of campaigns Draft/Sent/Cancelled/Failed in MailBluster. First go to Campaigns. Then click on 3 dots (…)...

Segments

How can I find out which of my subscribers haven’t opened my messages, so I can remove them?

Yes, you can identify leads that haven’t opened or viewed your specific campaign by creating a Standard segment and then...

Leads

How many subscribers/contacts can be stored in MailBluster?

You can store unlimited number of subscribers/contacts/email IDs/leads under any Brand in MailBluster. Also, there are no hidden cost or...

MailBluster

MailBluster is still giving a message to move out of sandbox

You can refresh the Amazon SES usage box as shown below: But if it wasn’t updated, then most of the...

Campaigns

How to duplicate a campaign?

You can easily duplicate campaigns within the same Brand or across different Brands under the same account. To duplicate a...

Integration

Can I send bulk emails using MailBluster Developer API?

MailBluster Developer API is not designed for sending and receiving emails, such as bulk emailing. However, it allows you to...

Integration

Is it possible that a user can limit sent messages per minute or second?

MailBluster by default, sends email at 90% rate. If a user requests to lower the send rate through support, then...

Billing

Can I trust MailBluster with my Billing Card information?

Your billing card details are safe with MailBluster! We don’t keep them; they’re encrypted and stored securely by Stripe, the...

Pricing

How much do I have to pay as Amazon SNS fee?

The calculation for SNS is a bit complex. MailBluster uses the HTTP/s Endpoint notification delivery type, which costs $0 for...

Templates

How to create a simple template?

To create a simple Template in MailBluster, first you need to go to your Brand > Campaign > Built-in templates...

Campaigns

How to schedule a campaign in MailBluster?

Let’s assume that you’ve completed all of the prerequisite steps before sending email campaign from MailBluster and have already designed...

AWS

Can I use MailBluster without an AWS account?

No, MailBluster uses Amazon SES to send out all your email campaigns. That is why an AWS account is a...

Billing

Why my Billing Card is not accepted by MailBluster?

If you’re unable to add a Billing card (Credit or Debit) to MailBluster, then most probably your billing card doesn’t...

Pricing

What will be the Pricing if I send just 1001 emails?

For sending every 1000 emails, MailBluster will charge you $0.6.If you send only 1 email, then MailBluster will charge you...

Integration

How to connect your Website Forms with MailBluster?

MailBluster can be connected to your Website Forms using these three ways: 1. Using MailBluster developer API If you have...

Integration

Is there a WordPress plugin for MailBluster?

If your app or website is built using WordPress, you can take advantage of the MailBluster WordPress plugin. Simply install...

MailBluster

Can we send a test mail from MailBluster while my AWS account is in Sandbox mode?

You won’t be able to send any test email or bulk email from MailBluster while your AWS Account is in...

Campaigns

How to cancel a scheduled campaign?

To cancel a schedule campaign, first make sure that your campaign is in Scheduled state as shown below. Click on...

MailBluster

Can we send a Test Mail after exceeding the limit of free emails?

Yes, you can send test emails from MailBluster even if you exceed the limit of free emails under Starter plan....

Leads

How to get a total subscriber count for a Brand in MailBluster?

To get the total subscriber count of leads, navigate to your Brand > Leads > View All. Then, under ‘View...

Leads

How to get the unsubscriber count in any brand?

To get the unsubscriber count of leads in any brand, navigate to your Brand > Leads > View All. Then,...

Brand

How many Brands can be created under one MailBluster Account?

You can create unlimited number of Brands under one MailBluster Account free of any charges. There are no restrictions and...

Brand

How can you invite others to use your Brand in MailBluster?

MailBluster has three predefined roles: admin, manager, and viewer. You can assign users to one of these roles. But you...

Brand

How many users can be added to a Brand in MailBluster?

You can add unlimited users to your Brand without any restriction if you are one of the Brand owners in...

MailBluster

What should I do if I haven’t received the verification email from MailBluster?

If you haven’t received the MailBluster verification/confirmation/activation link through email, please check your ESP (Email Service Provider)’s promotional tab, spam...

Segments

How can I add a group of contacts and associate them with a specific group to send a particular message?

1. You can use tags or segments to group your leads. Here we have used Tags in MailBluster. First click...

Campaigns

Changing the width of campaign email

If you want to change the width of your email campaign, then open the campaign first. Then edit the campaign...

MailBluster

Does MailBluster have domain tracking?

MailBluster doesn’t have any domain tracking mechanism. Because of this, the MailBluster Report does not separately list the number of...

AWS

Do I need to pay Amazon to create AWS Account?

When you create an AWS Account, you need to add a new payment card to your AWS account and an...

Leads

How to Unsubscribe Leads in bulk?

To unsubscribe leads in bulk, you need to go to Leads section first, then click on the highlighted checkbox. After...

Account

How to change password of your MailBluster account?

To change password of your MailBluster account, first go to your Username on the top right corner and click My...

Spam/Bounce

What is a list-unsubscribe header?

A list-unsubscribe header is a field in the header of an email, which adds an “Unsubscribe” link or button in...

Reports

What happens if Bounce rate and Complaint rate become high?

According to Amazon SES’s best practices, it’s recommended to keep your bounce rate below 5% and your complaint rate below...

Reports

How can I see the report of my last campaign in MailBluster?

To check the Report of your last Campaign, you need to go to your Brand > Reports > Select the...

Campaigns

What is the maximum email content size limit?

The maximum content size of an email campaign is is 120KB. You should not exceed this limit....

Campaigns

Using query string in campaign

Query string is a tail added onto a URL that carry information from one page to another. To understand query...

Templates

Can I create a template from HTML Editor and WYSIWYG Editor?

MailBluster has 3 types of Editors: MailBluster does not have a built-in Templates gallery for HTML editor and WYSIWYG editor....

Campaigns

Removing MailBluster branding

MailBluster branding is enabled by default for all the emails campaigns if you are using the Starter plan. Once you...

Campaigns

Why is it taking a long time to send the campaigns from MailBluster?

If your Amazon SES send rate is 14 emails/sec and by default, MailBluster operates at 90% of the send rate,...

Campaigns

What is double opt-in?

Double opt-in is a process where, after you subscribe for an email or newsletter, you receive an email asking you...

Reports

How do you push payment data in the Campaign Report?

You need to pass campaign ID at the time of creating order. You can use query parameters with a link...

Spam/Bounce

What is domain reputation and why it is important?

Domain reputation means emails from your sending domain (SPF and DKIM) are less likely to get filtered to a recipient’s...

AWS

Do I need to have a website for my AWS Account?

If you don’t have a website on the domain that you verified as the intended sender, you are less likely...

Account

Checking Free Quota Usage for the current month

To check your Free Quota Usage throughout your Brands inside your MailBluster Account, first sign into your MailBluster account, then...

Templates

What is the difference between Built-in templates and My templates?

Built-in templates allow you select a wide range of pre-designed templates from the Templates section. These templates are available in...

Segments

Can I send email campaign to leads that have not viewed or opened my first campaign?

Yes of course you can email campaign again to leads that have not opened or viewed your first campaign. First,...

Campaigns

Can I send a quick test email before sending out email campaigns from MailBluster?

MailBluster has the ability to send test emails before sending email campaigns to bulk leads. You can send a test...

Billing

Can I remove my existing billing card for payment and then add a new Billing Card?

You can add multiple billing cards in MailBluster. But you cannot remove your existing card unless you add another billing...

Leads

How to export leads?

To export Leads from MailBluster, you need to go to Leads section, and click Export all. A popup dialog box...

Integration

How to Embed a Form your created in WordPress?

The following are the guidelines on how to embed your created form using WordPress Custom HTML: You are now done....

Reports

What is the difference between Revenue and Sell in Reports?

In Campaign Report, the Sell refers to the total number of products sold, while Revenue reflects the total income generated from the sale of...

Campaigns

How can I set-up Double Opt-In for my campaign?

MailBluster utilizes a double opt-in mechanism to validate subscriber consent. This process ensures that subscribers not only sign up but...

MailBluster

Is there a way to track the number of clicks by a specific link in an email campaign?

MailBluster doesn’t provide a report detailing the number of clicks a specific link received. You can only view the total...

Forms

Difference between Pop-up Form and Inline Form

In email marketing, a Popup form might refer to a type of form that pops up on a webpage to...

Forms

How to create a Pop-up Form?

To create Pop-up Form, first you need to go to Forms. Then Click on Create new. Select Pop-up form State...

Integration

How to connect and create WordPress Form using MailBluster WordPress Plugin?

First you need to go to WordPress site and search for MailBluster for WordPress plugin. Download the MailBluster for WordPress...

AWS

Do I need to pay an additional cost to AWS for using Amazon SES?

Amazon SES pricing and its charges are based on the total emails sent out from your AWS account each month....

Account

Will my free quota for the MailBluster Starter plan refresh?

Your MailBluster Starter plan is one time only and will not refresh its 3k free emails after you fully consumed...

Integration

Is it possible to connect WooCommerce with MailBluster?

Yes, it is possible to connect WooCommerce with MailBluster using the WooCommerce Plugin, Bit Integrations Plugin and the MailBluster API...

Spam/Bounce

How to set up Google Postmaster for your Sender Domain?

To set up Google Postmaster for your Sender Domain, you need to follow these steps. Sign in to https://postmaster.google.com. Then...

Spam/Bounce

What are the new set of requirements for Senders by Google and Yahoo?

Gmail and Yahoo Mail have introduced a new set of requirements for senders regarding the protection of user inboxes, which has taken...

AWS

How to choose AWS Region for MailBluster?

You need to select the AWS region that best suits you according to your subscribers’ location. Remember to choose this...

Spam/Bounce

Why do I receive messages from [email protected]?

When a recipient of your email campaign clicks the spam button (or its equivalent, such as “junk” button) in their email...

Segments

If my email campaign fails to send due to AWS send limit, will my pending emails be automatically sent the next day?

After sending 50,000 emails within 24 hours, AWS will not allow you to send any more emails that day. Please...

Spam/Bounce

How to check your Email Sending Reputation using mail-tester?

You need to check whether your DNS records (DKIM, SPF, DMARC etc) are configured correctly or not. Sometimes ISPs (Internet...

AWS

How do I move my AWS Account out of sandbox mode to send emails from MailBluster?

In sandbox mode, you will not be able to send any emails from MailBluster. So you need to sign in...

AWS

Can I use my MailBluster Account when my AWS Account is in sandbox?

You won’t be able to send any bulk emails from MailBluster while you are in sandbox mode. Also, in Sandbox...

Pricing

How can I cancel my current plan in MailBluster?

To cancel your current MailBluster plan, first go to your Brand > Billing > My plan, and then click on...

Leads

How to delete Leads from your Brand?

Deleting lead individually To delete a single lead from MailBluster, go to Leads, then select any lead by ticking the...

Billing

How to obtain Link for unpaid invoices?

MailBluster supports manual payment through Link. Link is a product of Stripe. Link is a feature that provides a streamlined,...

Campaigns

Difference between Standard Campaigns and Automation Campaigns

The standard campaign allows you to send individual campaign straight forward without any kinds of conditional triggers or delays. But...

Leads

Does MailBluster allow duplicate leads?

MailBluster does not allow duplicate leads. If a duplicate lead is found, any existing lead information will be updated with...

Leads

Is there a URL address that I can use to update my contacts from Google Sheets?

If you want to update the existing leads of your brand from Google Sheets, the best way is to import...

Forms

How to create an Inline Form?

To create Inline Form, first you need to go to Forms. Then Click on Create new Select Inline form State...

Campaigns

Is there a way to sent email in plain text using MailBluster?

You can send plain text using MailBluster if you use the WYSIWYG editor.Plain text with emojis are also possible to...

Templates

Can you transfer email templates from MailBluster to another email marketing tool?

MailBluster offers a wide range of email templates to help you create professional and effective email campaigns. However, it’s important...

Leads

Does MailBluster allow purchased lists of leads from 3rd parties?

MailBluster does not allow sending emails to purchased lists and strongly discourages uploading or importing purchased lists from third parties....

Leads

Can I see the number of Subscribers for a time span of more than 24 hours on the Dashboard?

You can only view the number of subscribers for your Brand over a time period of 24 hours only on...

AWS

What is Amazon SES Sandbox and why does my account have sandbox access?

Amazon SES Sandbox or AWS Sandbox is a limited environment where new SES (Simple Email Service) users are placed when...

AWS

What if I don’t get approval from Amazon SES after requesting to move out of the sandbox?

I would suggest you to request AWS again to move your AWS Account out of the sandbox environment. This may...

AWS

If you are getting this error ‘Unable to connect with Amazon SES using your AWS account’

If your AWS account is brand new, AWS takes some time to verify your account and then activate it. You...

Templates

Is it possible to copy or move your template from one brand to another?

While it’s not possible to copy or move contents or information from one brand to another within the MailBluster account,...

Leads

How can I see the activity of a lead?

First, go to Leads, then search or select that specific lead. Click on the Lead>Activity and you will open up...

Spam/Bounce

Why are my emails/newsletters landing in Spam?

First, please ensure the DKIM, SPF, and DMARC records of your sender domain are set up and working properly. You...

Spam/Bounce

Why are the emails landing in the Promotions tab?

Whether your emails are delivered to your customers’ Promotions tab or their Inbox is typically determined by mail services such...

Leads

How to import leads to a segment?

You can import leads to two kinds of already created segment: A/B testing segment and Static segment. You cannot import...

Spam/Bounce

How can I prevent my emails from going to spam?

No one knows the algorithm that Gmail uses to categorize emails. We can suggest some best practices to follow to...

Campaigns

How to create and send an email campaign?

To create a new campaign, first you need to go to your Brand > Campaigns and the click on Create...

Campaigns

How to send Personalized Email from MailBluster?

When you personalize your emails, people find them more fitting and unique, leading to more opens and clicks. Making subscribers...

Campaigns

How to compose email using Drag and Drop Editor?

MailBluster has three types of email editors which you can use to compose your email campaign: 1. Drag and drop...

Automation

What is Automation in email?

Automation in email campaigns acts like a helper that sends emails automatically based on specific triggers, such as when new...

Brand

How many types of users can be added to a specific brand?

MailBluster has three predefined user roles or types of users: Viewer, Manager and Admin. You can assign any user to...

Leads

What does ‘Override lead’ mean?

Override lead means that when a lead is added to the brand, any existing lead information will be updated with...

Campaigns

How can we share the email campaign from MailBluster?

You can share your already sent campaign very easily with anyone using MailBluster share campaign feature and view it in...

Segments

How can I send a campaign to the undelivered leads in my previous campaign?

Create standard segment for the undelivered emails based on the following conditions mentioned in the following screenshots: The standard segment...

Brand

What is a Brand in MailBluster, and can I use the same email ID for multiple brands?

Each Brand in MailBluster represents a unique business or organization. So, if you have multiple Brands in MailBluster and want...

Brand

What to do if the default Unsubscribe link and the default View in browser link are both being flagged as phishing sites?

MailBluster uses mbmai1.com to generate the web version, subscribe, and unsubscribe URLs. As this domain is used by default for...

Campaigns

How to set Unsubscribe URL using Drag and Drop editor?

To add an unsubscribe link in your email campaign using MailBluster’s Drag and drop Editor. First you need to go...

Brand

Can I remove the MailBluster branding from Double opt-in emails?

It is only possible to remove MailBluster branding from Double Opt-in emails if you use the Pro Plan. The Pro...

Forms

How to add Custom Fields in Forms?

Before you want to add Custom Field to your Forms, you need to insert new custom field by clicking Add...

Pricing

What does “Pay-as-you-go pricing rate” mean?

The Pro plan has two pricing components that run simultaneously:1. Subscription fee: This unlocks MailBluster Pro features and is charged...

Forms

How do I place the reCaptcha checkbox on the subscriber form?

MailBluster Forms uses Google reCaptcha V3, which does not display a checkbox to confirm human interaction. Instead, it uses an...

Account

How to change the email address of your MailBluster Account?

Now you can change the email address of your MailBluster Account by yourself. Just follow these steps accordingly: Now sign...

Account

Can I connect 1 AWS Account to multiple MailBluster Accounts?

MailBluster now follows a strict policy where only one AWS Account can be connected with only one MailBluster Account. One...

Spam/Bounce

Why do I get this error ‘suspicious link’?

Using HTTPS links in your email campaign should resolve the “suspicious link” issue. If the issue still persists, then you...

Leads

What does the ‘deprecated’ text mean?

Deprecated means that in future versions, we may remove this information. This information cannot be used in MailBluster; we only...

Spam/Bounce

Reporting spam or complaint email to MailBluster

Please contact our Support Center first for reporting any spam, complaint or abusive emails. You need to share the following...

Forms

How to resolve “Allowed domains are invalid” in Forms?

If you are getting this error message: Or this one: Then you should not place your entire Website URL in...

Campaigns

How to set Unsubscribe URL using HTML editor?

To set Unsubscribe URL using HTML Editor, use this Unsubscribe URL merge tag: {{unsubscribe_url}} The HTML code should be this:...

Campaigns

How to set Unsubscribe URL using WYSIWYG Editor?

To set Unsubscribe URL using WYSIWYG Editor, first select your WYSIWYG Editor from Campaign > Content. Once the editor opens,...

Forms

Can I create a landing page using MailBluster?

Currently, MailBluster doesn’t support creating landing pages directly. However, you can easily connect MailBluster to a subscribe form using MailBluster’s...

Integration

How to connect WooCommerce with MailBluster?

WooCommerce is a popular open-source e-commerce plugin for WordPress. It enables users to create and manage an online store with...

Brand

How to set Action URL for your Brand in MailBluster?

When MailBluster adds subscribe URL to your double opt-in email, unsubscribe URL and web version URL to your campaign email,...

Leads

What is a Field?

Field A field is a feature in MailBluster (under MailBluster > Fields) which allows users to place fixed values or...

Reports

How can I track people who have unsubscribed from my email campaigns?

After sending the campaign, you can track the people who have unsubscribed in your campaign report, as shown in the...

AWS

Why did Amazon SES not send my email, and what caused the recipient’s address to be on the suppression list?

The message you received indicates that Amazon SES did not send your email because the recipient’s address is on the...

Segments

Can I send campaign to multiple segments at a time?

It’s not possible to send campaign to multiple segments at a time. However, you can easily create a new segment,...

Leads

How to create a custom field?

To create Custom Field in MailBluster, go to Fields section and then click on Add new. Enter Field label and...

Campaigns

Why my email campaign is showing “outdated”?

You might see this error after you have created a campaign, selected a segment, and clicked the Send Campaign button....

Spam/Bounce

Why is the lead’s double opt-in status is waiting?

Leads who subscribe with double opt-in enabled will be marked with the waiting status. It means that they received an...

Segments

Can I create a standard segment using built-in fields?

Currently, creating a standard segment with built-in fields (e.g., email addresses ending with me.com, icloud.com, mac.com) is not supported. Standard...

Spam/Bounce

What is causing the gradual decrease in the open rate in my campaign?

A gradual decrease in open rates in your campaign can be attributed to several factors. Here are some common reasons:...

Segments

How to create a Standard Segment based on Ecommerce activity?

To create a Standard Segment based on ecommerce activities, you need to click on Segments > Standard segment then use the following...

Automation

How Automation works in MailBluster?

MailBluster has a basic automation feature. Using this, you can automatically send emails (or a sequence of emails) to your...

Automation

Email automation feature/Does MailBluster do automation emails?

MailBluster has basic automation. Using the automation feature, you can send a sequence of emails to your recipients when a...

Leads

What is the maximum character limit of the lead field and custom field?

The maximum character limit for the lead field is 50 characters. Custom fields can also be a maximum of 50...

Integration

Integration with Gravity Forms

MailBluster does have Gravity Forms integration option. The Gravity Forms Webhooks add-on allows you to send your form data from...

Brand

How to set Unsubscribe Redirection URL for your Brand in MailBluster?

When you set the Unsubscribe redirection URL from Settings > Custom URL, it will redirect the receiver to MailBluster default...

Automation

What are the triggers available in MailBluster Automation?

Currently, MailBluster has basic automation with two available triggers. One trigger allows the leads to get automated emails while being...

Automation

Tracking Automation Campaign Reports

Reports for Automation emails are generated inside Automation section. To track these campaigns under Automation, you need to check your...

Campaigns

Why is my campaign still in the “waiting” status?

MailBluster sends only one campaign at a time. If your campaign is in the waiting state, it means another campaign...

Integration

Does MailBluster has Shopify integration?

MailBluster doesn’t provide direct sync support for the Shopify website yet. But you can integrate MailBluster into Shopify using these...

Integration

Is it possible to connect OpenCart with MailBluster?

You can use MailBluster with OpenCart using a 3rd party tool called Make (formerly known as Integromat). The following link...

Forms

How can I set up the Form so that the fields are placed side by side instead of under each other?

There is no such side by side Adding Fields option in Forms right now. Apologies for the limitations of MailBluster....

Reports

Why are open rates high but click rates low, considering the campaigns were sent just an hour ago?

As far as we know, MailBluster uses Amazon SES along with Amazon SNS to track email events. When an open...

Campaigns

Why am I getting this error message, ‘Link/URL used in campaign content must be a maximum of 1000 characters long’?

If you are getting this error message, ‘Link/URL used in campaign content must be a maximum of 1000 characters long,’...

Brand

Why HTTPS protocol is not working for my Action URL?

The domain custom.mbmail1.com is hosted on an AWS EC2 server. Since it’s not routed through Cloudflare, its IP directly connects...

Templates

What are the Pro Templates in Pro plan of MailBluster?

Pro templates are the exclusive templates that only Pro users can use to compose their email campaigns and send to...

Brand

After I used my domain as the sender, my unsubscribe link isn’t working. It’s giving a “404: Page Not Found” error.

If you are seeing the error message: 404 Page not found after clicking the Unsubscribe link in your email campaign,...

Automation

How to set up Welcome Email in Automation?

A Welcome Email in email marketing is the first message sent to new subscribers who have just signed up for...

Campaigns

Can I store images in MailBluster?

You can store images on MailBluster server. You can do it by using the Drag and drop editor. Please check...

Segments

How can you clean up your email list, specifically by removing emails that bounced in more than one campaign?

You can’t create Standard segments for leads that have bounced in more than one campaign in MailBluster. We are adding...

Reports

Can you count the number of payments you received as well as the revenue from your email campaign?

To count the number of payments you received and revenue from your email campaign, you need to use MailBluster Developer...

MailBluster

Does MailBluster provide secured and reputable IP addresses?

MailBluster does not provide any IP addresses. MailBluster and Amazon SES are separate entities. MailBluster utilizes Amazon SES to send...

MailBluster

Does MailBluster support Custom SMTP?

MailBluster sends all the marketing emails through Amazon Simple Email Service (Amazon SES) with the help of the verified, approved,...

MailBluster

Can MailBluster be self-hosted?

It’s not possible to self-host MailBluster. MailBluster is cloud-based, so you need to sign up with your email address or...

Leads

Is there a way to have personalized merge tags in addition to the ones already present in MailBluster?

MailBluster has Custom Merge Tags that can be used in Leads, Email Subject as well as Email Body. Now with...

Forms

How can I add a simple shortcode generated from Forms to a WordPress website?

First you need to enter the name of the website in the forms where you want the form to be...

Leads

What does this mean when a Lead’s Subscription status is ‘Unsubscribed” but the Double Opt-In status is ‘Confirmed’?

When a lead’s Subscription status is ‘Unsubscribed” but their Double Opt-In status is ‘Confirmed’, that means that the lead initially...

Forms

Is it possible to add a segment to a Form so that leads using a particular form will be assigned to a segment?

You can not add Segment to a Form. But you can add Tag in a Form so the leads coming from...

Leads

Why didn’t I get any single response despite achieving an 80% open rate and a good click ratio during yesterday’s campaign?

Here are three things you need to consider: 1. Increase in Email List Size: Have you experienced a significant growth...

Leads

Does MailBluster support duplicate email ID or lead?

MailBluster does not allow duplicate email IDs or leads. If a duplicate email ID is found, the lead information is...

Campaigns

What is the maximum file size of an image file that can be used in an email campaign?

The maximum size of any image file is 2MB, which you can upload to your email campaign or template in...

Brand

What to do if my Domain Verification Status fails in MailBluster?

If the Domain Verification Status fails, then setting up DNS record after that will have no impact because Amazon SES...

Forms

How can I set up Forms using checkbox field to allow users to opt into different segments?

First you need to go to Fields. Then create a custom field for example “Category”. Click Add this field. Here...

Reports

Campaign report shows X number of sent emails but the total number of delivered, bounced and unsubscribed emails are less than X. What happened to the rest of the emails?

When an email fails to deliver, it can fail due to various reasons such as: 1. Permanent Bounce/ Hard bounce:...

Reports

What should be done if emails are not being delivered to the company’s official email IDs, even though MailBluster reports indicate that the emails have been delivered and clicks are being tracked?

Some subscribers with strict security settings, such as those using .edu or .gov domains, might generate automatic opens or clicks...

Automation

Can we send Automation emails to previously subscribed imported leads?

Automation emails are not eligible for your old leads or while importing the same old subscribed leads. It is only...

Forms

Is there any notification when an already subscribed lead enters their email address in the Form again?

When an already subscribed lead enters their email address again it will shows a success message based on the preferences...

Forms

Can I change the borders of focused fields in a Form after removing borders from the input fields beside the bottom one?

You can not change the borders of Focused Field in the editors of MailBluster. However, if you wish to do...

Integration

Can I integrate Gmail annotations with MailBluster?

Gmail annotations are additional details you can add to your promotional emails, such as special deals, expiration dates, and discount...

Automation

Automation Emails are not being sent to imported Leads

When you define a campaign with a template in the Automation workflow, that campaign will be sent as marketing email...

Billing

Does MailBluster charges any VAT?

No, MailBluster does not charge any VAT from its customers. There are also no hidden charges in MailBluster....

Reports

How do I report abuse for email campaign?

To report email abuse, such as spam, phishing, or other malicious activity, you can follow these steps: 1. Identify the...

Billing

Why I am getting this error message “to send emails beyond our free sending quota, please upgrade your plan”?

If you are using the free pricing plan, you are allowed to send maximum 3,000 emails from your MailBluster account....

MailBluster

Does MailBluster have Autoresponder?

Although Autoresponder is one of our clients’ most frequently requested features, it has yet to be available in MailBluster. It...

Spam/Bounce

What to do to resolve the gradual decrease of open rate in my campaign?

It’s quite difficult to accurately find the actual reason behind the gradual decrease of open rate in your campaign. For...

Campaigns

Can I add strikethrough in the subject line of my email campaign?

You can add strikethrough in email subject lines using Unicode rather than HTML. You can convert text to Unicode for...

Campaigns

If I want to include a motion logo, what would be the process for doing so?

You need to generate a GIF logo first and add it as an image using the Drag and drop editor....

MailBluster

Sending Transactional Emails using MailBluster

MailBluster does not support transactional emails at the moment. MailBluster can only be used for sending marketing emails and newsletters....

MailBluster

What is GDPR, and how does MailBluster follow GDPR rules?

The GDPR, or General Data Protection Regulation, is a law about protecting data. It started in the European Union on...

MailBluster

How to resend verification OTP from MailBluster?

When signing in to MailBluster, if the screen below pops up, instead of typing a random OTP code, just click...

MailBluster

Why MailBluster if you have AWS Account for sending emails?

Using MailBluster alongside Amazon SES offers several key benefits that can significantly enhance your email marketing efforts: Overall, using MailBluster...

Campaigns

Why does the text look okay in the editor, but in the campaign, it becomes broken?

This type of issue generally occurs when you compose Campaign using Copy-Paste technique. To resolve this issue, there are 2 solutions....

MailBluster

On which platform is MailBluster built?

MailBluster isn’t built on any platform. Instead, our engineers carefully craft it using the best technical tools available. It’s like...

AWS

Do I need to create separate IAM users for each brand, or can I use the same AWS account and connect them to the previous brand’s users?

The best practice is to create separate IAM users for different Brands in MailBluster. However, one IAM user can be...

AWS

How to verify a domain in Amazon SES?

Verifying domain in Amazon SES is the best choice. This is because it will increase the chances of moving out...

Account

How to transfer brand ownership to another MailBluster account?

If you want to transfer your Brand from one email address to another, please contact Support. Our Tech team will...

MailBluster

Which character encodings are supported by MailBluster?

MailBluster supports the UTF8MB3 character set, a subset of UTF8MB4 (or UTF-8). UTF8MB3, standing for ‘UTF-8 with a maximum of...

MailBluster

Does MailBluster support Email Attachments in email campaigns?

MailBluster no longer supports email attachments. We suggest uploading the file to a cloud storage service like Google Drive or...

AWS

How to verify an email address in Amazon SES?

You need to verify your sender email address first in Amazon SES before you can use it in your Brand...

AWS

How to verify Sender Domain from MailBluster?

The Senders feature in MailBluster simplifies the management of sender identities and DNS records, eliminating the need for manual adjustments...

Campaigns

How to use UTM for tracking in MailBluster using Google Analytics?

If you want to track your email campaigns using Google Analytics, you have to use the Query String option available...

AWS

How to verify Sender Email Address from MailBluster?

The Senders feature in MailBluster simplifies the management of sender identities and DNS records, eliminating the need for manual adjustments...

AWS

What is a Sender Identity?

A sender identity is an email or domain that you plan to send from. When you verify a domain in...

AWS

What is a Custom Domain?

A custom domain refers to a personalized and unique web address that you can register and use for your website...

Spam/Bounce

What should you do if your IP is listed on some servers and blocked, affecting your mailing service and open rate?

Based on our observations with our customers, seeing an IP address on a spam list is quite common for AWS...

Spam/Bounce

How do you remove your IP address if it’s on a blacklist?

You can try these steps to remove your IP address from Sorbs Spam Blacklist: The Sorbs Spam Blacklist allows users...

AWS

How to set Custom MAIL FROM Domain in AWS?

1. Sign in to AWS console and go to https://console.aws.amazon.com/ses/ 2. Choose Domains under Identity Management in the navigation pane. 3. Confirm the parent domain of the...

Campaigns

If I exceed my sending limit, will my campaign continue tomorrow automatically?

If the number of leads exceed your email sending limit of AWS (and MailBluster if you are under the Starter...

Campaigns

How do you resolve “Content is invalid, merge tag or block tag contains error”?

If you copy and paste any links in like this {{http://www.URL.com}}  then you will get this error message: The correct...

Campaigns

How to resolve “AWS connection is invalid” under the “Sender email address?”

If you see this error message: Or this one: You need to verify your Sender Email Address in AWS (by...

Campaigns

Is the short preheader text I use in my email campaign getting automatically populated?

You must set a preheader text greater than 30 characters long. This is because preheader text is inevitable for any...

AWS

Is it necessary to set a Custom MAIL FROM domain for DMARC alignment?

It’s not necessary to set a Custom MAIL FROM domain, but it helps the DMARC record align properly with your...

Pricing

Is there a custom fee for using the customer field feature while on the legacy plan?

Currently, the Custom Field feature is not available in the Legacy plan. To access this feature, you would need to...

AWS

Why set Custom MAIL FROM Domain in Amazon SES?

In Amazon Simple Email Service (SES), setting a custom MAIL FROM (Return-Path) domain is a feature that allows you to...

MailBluster

Is it possible to extend the maximum content size allowed per email?

MailBluster allows a maximum email content size of 120 KB. If your email exceeds this limit, you will encounter the...

MailBluster

White-Label solution

MailBluster does not have a customized white-labeled solution yet.However, our team has plans for releasing a White-label solution soon.It’s in...

AWS

How to prevent Gmail from showing ‘via amazonses.com’?

The addition of DKIM should remove the ‘via’ link. If you still face the issue, You must do the following:...

AWS

Why my AWS Account has been “Paused”?

If your encounter AWS Account’s ability to send email is paused all of a sudden, then you can’t use Amazon...

MailBluster

Sending cold emails using MailBluster

Sending cold emails through MailBluster is against the terms of use of MailBluster. You cannot send unsolicited emails to a receiver without...

MailBluster

Does MailBluster have a Bug Bounty Program?

MailBluster prioritizes information security and is dedicated to preserving the confidentiality, integrity, and availability of its systems and information. The...

Billing

Why am I being charged per email by MailBluster when I’m already paying AWS for email delivery and a yearly subscription fee?

MailBluster charges per email in addition to the AWS charges and the yearly subscription fee because it offers additional services...

Pricing

Can I apply a discount only to the feature I need while retaining the Legacy plan?

It’s not possible to retain the Legacy plan while adding specific features like Custom Fields. Upgrading to the Pro plan...

AWS

How to resolve AWS Account “Pause” issue?

If your Amazon SES account has been suspended, it’s essential to review the account’s status and address the underlying issues...

AWS

Cloudflare configuration is not working with HTTPS?

Hope you have already created an SSL certificate in your server for your sub domain. Now, if Cloudflare SSL encryption...

AWS

How can I achieve positive sender reputation if I switch to a new domain?

If you switch to a new sender domain for your email marketing campaigns, then you need to implement a proper...

AWS

I am getting this error: Unable to find the permission of ‘AmazonSESFullAccess’.

When you created the IAM user in your AWS Account, you didn’t attach the AmazonSESFullAccess policy to the User name...

Brand

How do I delete a specific user from the Brand?

To delete a specific user from your Brand, go to your Brand > Settings > Users. Scroll down to remove...

Account

Delete MailBluster Account

If you want to delete your MailBluster account, please reach out to our Support Center and request for deletion. Be...

MailBluster

MailBluster support channels

If you have questions or need technical help with MailBluster, reach out to our support team using one of our...

AWS

I am getting this error: Unable to find the permission of ‘AmazonSNSFullAccess’.

When you created the IAM user in your AWS Account, you didn’t attach the AmazonSNSFullAccess policy to the User name...

Spam/Bounce

Why my subscribers are getting this message “This message might be suspicious or spam”?

Even after registering your domain name and email, you might still encounter this issue. Follow these steps carefully to resolve...

Campaigns

I have set up my URL but in the test mail, it is showing 404 error and redirecting it to different URL

If you are facing an error with the CTA button as shown below like the URL is redirecting to a...

Campaigns

How to use default Merge Tag in email campaign if the recipients do not have the data (First Name, Last Name, Full Name, etc)?

If you want to use default Merge Tag in your email campaign because some of your recipients do not have these...

Pricing

Charity and non-profit discounts

MailBluster values the work done by customers who operate as charities and non-profits organizations. In recognition of their efforts, MailBluster...

AWS

What should you do if you get an ‘invalid AWS secret access key’ error message?

If you see the error message ‘invalid AWS secret access key,’ it means the key you are using in MailBluster...

MailBluster

What is the official legal address of MailBluster?

The Official Legal Address of MailBluster is as follows: MailBluster LLC2810 N Church St,PMB 38894,Wilmington, DE 19802, United States, Delaware....

AWS

Why are you receiving the following error when sending emails: “We couldn’t find required configuration to track your email activities using your AWS credential”?

This happens if the SES and SNS configuration MailBluster created is changed from the SES dashboard in your AWS Account....

AWS

Why are you experiencing issues with DMARC alignment and SPF when using Amazon SES to send emails, and how can you resolve it by setting up a custom MAIL FROM domain?

Using a custom MAIL FROM domain keeps you within the AWS infrastructure. According to SES documentation: For an email to...

AWS

Gmail is still not showing the one-click unsubscribe (list-unsubscribe header) in my emails?

Test emails will not show a list-unsubscribe header. If you are sending test emails, consider sending the campaign to yourself...

AWS

Does AWS show complaint rates and bounce rates for AWS accounts?

All AWS accounts show complaint rates and bounce rates overall. However, they do not show rates for individual email campaigns...

Automation

If I deactivate the workflow and then reactivate it after making a few changes, will it restart the Automation for the previous leads, or will the leads be out of the Automation?

If you change the workflow, the behavior might vary for each lead because all leads won’t start the workflow at...

MailBluster

We’re importing leads from Mailchimp without first names, which leaves the first_name field empty in MailBluster and affects our open rates. Can you suggest a fallback for users without first names?

You can use the merge tag: Hey {{first_name or “organic users”}} If the first name is Aditya, it will display:Hey...
AWS
What is AWS?
What is Amazon SES?
What is an AWS Region?
How to check Reputation Metrics of your AWS Account?
What is Amazon SNS?
Why do I need Amazon SNS?
Connecting AWS account with MailBluster
Can I use MailBluster without an AWS account?
Do I need to pay Amazon to create AWS Account?
Do I need to have a website for my AWS Account?
Do I need to pay an additional cost to AWS for using Amazon SES?
How to choose AWS Region for MailBluster?
How do I move my AWS Account out of sandbox mode to send emails from MailBluster?
Can I use my MailBluster Account when my AWS Account is in sandbox?
What is Amazon SES Sandbox and why does my account have sandbox access?
What if I don’t get approval from Amazon SES after requesting to move out of the sandbox?
If you are getting this error ‘Unable to connect with Amazon SES using your AWS account’
Why did Amazon SES not send my email, and what caused the recipient’s address to be on the suppression list?
Do I need to create separate IAM users for each brand, or can I use the same AWS account and connect them to the previous brand’s users?
How to verify a domain in Amazon SES?
How to verify an email address in Amazon SES?
How to verify Sender Domain from MailBluster?
How to verify Sender Email Address from MailBluster?
What is a Sender Identity?
What is a Custom Domain?
How to set Custom MAIL FROM Domain in AWS?
Is it necessary to set a Custom MAIL FROM domain for DMARC alignment?
Why set Custom MAIL FROM Domain in Amazon SES?
How to prevent Gmail from showing ‘via amazonses.com’?
Why my AWS Account has been “Paused”?
How to resolve AWS Account “Pause” issue?
Cloudflare configuration is not working with HTTPS?
How can I achieve positive sender reputation if I switch to a new domain?
I am getting this error: Unable to find the permission of ‘AmazonSESFullAccess’.
I am getting this error: Unable to find the permission of ‘AmazonSNSFullAccess’.
What should you do if you get an ‘invalid AWS secret access key’ error message?
Why are you receiving the following error when sending emails: “We couldn’t find required configuration to track your email activities using your AWS credential”?
Why are you experiencing issues with DMARC alignment and SPF when using Amazon SES to send emails, and how can you resolve it by setting up a custom MAIL FROM domain?
Gmail is still not showing the one-click unsubscribe (list-unsubscribe header) in my emails?
Does AWS show complaint rates and bounce rates for AWS accounts?
MailBluster
What is MailBluster? How it works?
What are the features of MailBluster?
What is Email Marketing?
How do I sign up for a MailBluster account?
Features present in the Starter Plan of MailBluster
Features in the Pro Plan of MailBluster
How many emails can be sent per day from MailBluster?
MailBluster is still giving a message to move out of sandbox
Can we send a test mail from MailBluster while my AWS account is in Sandbox mode?
Can we send a Test Mail after exceeding the limit of free emails?
What should I do if I haven’t received the verification email from MailBluster?
Does MailBluster have domain tracking?
Is there a way to track the number of clicks by a specific link in an email campaign?
Does MailBluster provide secured and reputable IP addresses?
Does MailBluster support Custom SMTP?
Can MailBluster be self-hosted?
Does MailBluster have Autoresponder?
Sending Transactional Emails using MailBluster
What is GDPR, and how does MailBluster follow GDPR rules?
How to resend verification OTP from MailBluster?
Why MailBluster if you have AWS Account for sending emails?
On which platform is MailBluster built?
Which character encodings are supported by MailBluster?
Does MailBluster support Email Attachments in email campaigns?
Is it possible to extend the maximum content size allowed per email?
White-Label solution
Sending cold emails using MailBluster
Does MailBluster have a Bug Bounty Program?
MailBluster support channels
What is the official legal address of MailBluster?
We’re importing leads from Mailchimp without first names, which leaves the first_name field empty in MailBluster and affects our open rates. Can you suggest a fallback for users without first names?
Pricing
Does MailBluster offer Free plan?
What is the new Pricing Plan for MailBluster?
How do I find out which plan I am using?
MailBluster Pro plan pricing and its features
What if I reach the 3K emails limit on the “Starter” plan?
If I upgrade to “Pro” plan can I still enjoy the 3k free emails?
Do I need to pay $60/year regardless of how many brands I have?
Will upgrading to Pro plan and adding MailBluster branding to my campaign allow me to send emails at no additional cost?
Can I add MailBluster Branding in my campaign after upgrading to Pro plan?
Does MailBluster pricing include Amazon SES fees?
Pricing plans of Amazon SES
How much do I have to pay as Amazon SNS fee?
What will be the Pricing if I send just 1001 emails?
How can I cancel my current plan in MailBluster?
What does “Pay-as-you-go pricing rate” mean?
Is there a custom fee for using the customer field feature while on the legacy plan?
Can I apply a discount only to the feature I need while retaining the Legacy plan?
Charity and non-profit discounts
Campaigns
What is a Campaign?
How to edit a Campaign?
How to rename a campaign?
How to duplicate a campaign?
How to schedule a campaign in MailBluster?
How to cancel a scheduled campaign?
Changing the width of campaign email
What is the maximum email content size limit?
Using query string in campaign
Removing MailBluster branding
Why is it taking a long time to send the campaigns from MailBluster?
What is double opt-in?
Can I send a quick test email before sending out email campaigns from MailBluster?
How can I set-up Double Opt-In for my campaign?
Difference between Standard Campaigns and Automation Campaigns
Is there a way to sent email in plain text using MailBluster?
How to create and send an email campaign?
How to send Personalized Email from MailBluster?
How to compose email using Drag and Drop Editor?
How can we share the email campaign from MailBluster?
How to set Unsubscribe URL using Drag and Drop editor?
How to set Unsubscribe URL using HTML editor?
How to set Unsubscribe URL using WYSIWYG Editor?
Why my email campaign is showing “outdated”?
Why is my campaign still in the “waiting” status?
Why am I getting this error message, ‘Link/URL used in campaign content must be a maximum of 1000 characters long’?
Can I store images in MailBluster?
What is the maximum file size of an image file that can be used in an email campaign?
Can I add strikethrough in the subject line of my email campaign?
If I want to include a motion logo, what would be the process for doing so?
Why does the text look okay in the editor, but in the campaign, it becomes broken?
How to use UTM for tracking in MailBluster using Google Analytics?
If I exceed my sending limit, will my campaign continue tomorrow automatically?
How do you resolve “Content is invalid, merge tag or block tag contains error”?
How to resolve “AWS connection is invalid” under the “Sender email address?”
Is the short preheader text I use in my email campaign getting automatically populated?
I have set up my URL but in the test mail, it is showing 404 error and redirecting it to different URL
How to use default Merge Tag in email campaign if the recipients do not have the data (First Name, Last Name, Full Name, etc)?
Templates
Spam/Bounce
What is Transient Bounce?
What is Permanent Bounce?
How to check Bounce Leads for a certain campaign?
Does AWS SES block your SES service when emails are bounced?
How to remove Bounced leads?
How to remove Complaint leads?
How will you clean your email list?
What is a list-unsubscribe header?
What is domain reputation and why it is important?
How to set up Google Postmaster for your Sender Domain?
What are the new set of requirements for Senders by Google and Yahoo?
Why do I receive messages from [email protected]?
How to check your Email Sending Reputation using mail-tester?
Why are my emails/newsletters landing in Spam?
Why are the emails landing in the Promotions tab?
How can I prevent my emails from going to spam?
Why do I get this error ‘suspicious link’?
Reporting spam or complaint email to MailBluster
Why is the lead’s double opt-in status is waiting?
What is causing the gradual decrease in the open rate in my campaign?
What to do to resolve the gradual decrease of open rate in my campaign?
What should you do if your IP is listed on some servers and blocked, affecting your mailing service and open rate?
How do you remove your IP address if it’s on a blacklist?
Why my subscribers are getting this message “This message might be suspicious or spam”?
Leads
How to add first name/last name to leads?
How to update individual Lead information in MailBluster?
How to import leads, subscribers, or email addresses in MailBluster?
How to import leads with Tags?
How to assign Tags to individual lead?
How to manage Tags in bulk in MailBluster?
What is the maximum file size of a CSV file while importing leads?
How many subscribers/contacts can be stored in MailBluster?
How to get a total subscriber count for a Brand in MailBluster?
How to get the unsubscriber count in any brand?
How to Unsubscribe Leads in bulk?
How to export leads?
How to delete Leads from your Brand?
Does MailBluster allow duplicate leads?
Is there a URL address that I can use to update my contacts from Google Sheets?
Does MailBluster allow purchased lists of leads from 3rd parties?
Can I see the number of Subscribers for a time span of more than 24 hours on the Dashboard?
How can I see the activity of a lead?
How to import leads to a segment?
What does ‘Override lead’ mean?
What does the ‘deprecated’ text mean?
What is a Field?
How to create a custom field?
What is the maximum character limit of the lead field and custom field?
Is there a way to have personalized merge tags in addition to the ones already present in MailBluster?
What does this mean when a Lead’s Subscription status is ‘Unsubscribed” but the Double Opt-In status is ‘Confirmed’?
Why didn’t I get any single response despite achieving an 80% open rate and a good click ratio during yesterday’s campaign?
Does MailBluster support duplicate email ID or lead?
Brand
Create Brand in MailBluster
Delete Brand from MailBluster
How to change Brand email address in MailBluster?
How many Brands can be created under one MailBluster Account?
How can you invite others to use your Brand in MailBluster?
How many users can be added to a Brand in MailBluster?
How many types of users can be added to a specific brand?
What is a Brand in MailBluster, and can I use the same email ID for multiple brands?
What to do if the default Unsubscribe link and the default View in browser link are both being flagged as phishing sites?
Can I remove the MailBluster branding from Double opt-in emails?
How to set Action URL for your Brand in MailBluster?
How to set Unsubscribe Redirection URL for your Brand in MailBluster?
Why HTTPS protocol is not working for my Action URL?
After I used my domain as the sender, my unsubscribe link isn’t working. It’s giving a “404: Page Not Found” error.
What to do if my Domain Verification Status fails in MailBluster?
How do I delete a specific user from the Brand?
Forms
What is a Form?
Can I create a Sign-up Form using Forms in MailBluster?
Difference between Pop-up Form and Inline Form
How to create a Pop-up Form?
How to create an Inline Form?
How to add Custom Fields in Forms?
How do I place the reCaptcha checkbox on the subscriber form?
How to resolve “Allowed domains are invalid” in Forms?
Can I create a landing page using MailBluster?
How can I set up the Form so that the fields are placed side by side instead of under each other?
How can I add a simple shortcode generated from Forms to a WordPress website?
Is it possible to add a segment to a Form so that leads using a particular form will be assigned to a segment?
How can I set up Forms using checkbox field to allow users to opt into different segments?
Is there any notification when an already subscribed lead enters their email address in the Form again?
Can I change the borders of focused fields in a Form after removing borders from the input fields beside the bottom one?
Segments
What is a Segment?
What is Standard Segment?
How to create an A/B testing segment?
What is Static Segment?
How to create a Static segment?
What’s the difference between Tags and Segments?
How can I set a custom lead field’s type as date?
What are Lead count and Subscriber count in Segments?
How to segment leads based on Tags?
How to segment leads based on Date added?
How to create a Standard Segment using Campaign Activity?
How to create a Standard Segment using Custom Fields?
How can I find out which of my subscribers haven’t opened my messages, so I can remove them?
How can I add a group of contacts and associate them with a specific group to send a particular message?
Can I send email campaign to leads that have not viewed or opened my first campaign?
If my email campaign fails to send due to AWS send limit, will my pending emails be automatically sent the next day?
How can I send a campaign to the undelivered leads in my previous campaign?
Can I send campaign to multiple segments at a time?
Can I create a standard segment using built-in fields?
How to create a Standard Segment based on Ecommerce activity?
How can you clean up your email list, specifically by removing emails that bounced in more than one campaign?
Billing
Where can I find my monthly Invoice?
How to update your Billing/Invoice details?
Does MailBluster have a payment buffering period?
How can I download my old invoices from MailBluster?
How to add a Billing Card to your Brand in MailBluster?
Can I trust MailBluster with my Billing Card information?
Why my Billing Card is not accepted by MailBluster?
Can I remove my existing billing card for payment and then add a new Billing Card?
How to obtain Link for unpaid invoices?
Does MailBluster charges any VAT?
Why I am getting this error message “to send emails beyond our free sending quota, please upgrade your plan”?
Why am I being charged per email by MailBluster when I’m already paying AWS for email delivery and a yearly subscription fee?
Account
How to set 2FA in MailBluster to secure your account?
How to reset password in MailBluster?
How to change password of your MailBluster account?
Checking Free Quota Usage for the current month
Will my free quota for the MailBluster Starter plan refresh?
How to change the email address of your MailBluster Account?
Can I connect 1 AWS Account to multiple MailBluster Accounts?
How to transfer brand ownership to another MailBluster account?
Delete MailBluster Account
Integration
How to generate API key from MailBluster?
What is the API rate limit for MailBluster?
How could you obtain the lead hash so I can read the lead?
Why are you getting a CORS error when making requests to the MailBluster developer API from the frontend, and how can you resolve it?
Can I update multiple leads using Developer API?
Can I send bulk emails using MailBluster Developer API?
Is it possible that a user can limit sent messages per minute or second?
How to connect your Website Forms with MailBluster?
Is there a WordPress plugin for MailBluster?
How to Embed a Form your created in WordPress?
How to connect and create WordPress Form using MailBluster WordPress Plugin?
Is it possible to connect WooCommerce with MailBluster?
How to connect WooCommerce with MailBluster?
Integration with Gravity Forms
Does MailBluster has Shopify integration?
Is it possible to connect OpenCart with MailBluster?
Can I integrate Gmail annotations with MailBluster?
Automation
What is Automation in email?
How Automation works in MailBluster?
Email automation feature/Does MailBluster do automation emails?
What are the triggers available in MailBluster Automation?
Tracking Automation Campaign Reports
How to set up Welcome Email in Automation?
Can we send Automation emails to previously subscribed imported leads?
Automation Emails are not being sent to imported Leads
If I deactivate the workflow and then reactivate it after making a few changes, will it restart the Automation for the previous leads, or will the leads be out of the Automation?
Reports
What is Open Rate?
What is Click Rate?
What is Click-Through Rate?
Are Open Rate and Click Rate accurate?
How to increase your Click Rate in Email Marketing?
Does MailBluster have email tracking?
What are the Metrics in Campaign Report?
Why did I receive more Clicks than Opens?
Report section is not getting updated/Click rate is showing zero in campaign reports?
What happens if Bounce rate and Complaint rate become high?
How can I see the report of my last campaign in MailBluster?
How do you push payment data in the Campaign Report?
What is the difference between Revenue and Sell in Reports?
How can I track people who have unsubscribed from my email campaigns?
Why are open rates high but click rates low, considering the campaigns were sent just an hour ago?
Can you count the number of payments you received as well as the revenue from your email campaign?
Campaign report shows X number of sent emails but the total number of delivered, bounced and unsubscribed emails are less than X. What happened to the rest of the emails?
What should be done if emails are not being delivered to the company’s official email IDs, even though MailBluster reports indicate that the emails have been delivered and clicks are being tracked?
How do I report abuse for email campaign?

Is it possible to copy or move your template from one brand to another?

Last update: July 15, 2024

While it’s not possible to copy or move contents or information from one brand to another within the MailBluster account, our support team is here to help! Although email templates cannot be directly transferred between brands, MailBluster Support may be able to assist you with moving contents between brands in certain situations. We are committed to helping you make the most of your MailBluster experience.