In email reports, it’s common to see discrepancies between the user agent information for ‘Opens’ and ‘Clicks.’ The difference you’re noticing is because email opens are often tracked by bots or email clients that automatically load images, leading to inaccurate or inconsistent user agent data. As a result, the user agent information in the ‘Opened’ section may not accurately reflect the actual device or operating system of the user.
On the other hand, click data is generally more reliable since it reflects direct user interaction with the email. Therefore, the User agent data in the ‘Clicked’ section (e.g., Chrome 126.0.0.0 / Windows 10) is more likely to be accurate.
MailBluster uses Amazon SES along with Amazon SNS to track email events. When an open or click occurs, SNS sends the information to MailBluster, which then displays it in the Report section. Since AWS handles the tracking, and MailBluster only stores and displays this data, it’s not possible to show the same user agent in both the ‘Clicked’ and ‘Opened’ sections of the report.
